SUMMARY:

Goal and process - driven Enterprise Sr. Systems Administrator/Sr. Desktop Engineer with demonstrated experience in system infrastructure design, testing, implementation, migration, and deployment. Specialization in Configuration Manager 2012 infrastructure implementation and administration. Over 15 years of experience focusing on IT management solutions, all while embracing innovation. Adapts to new systems and environments quickly, organized, flexible, and energized by frequent change. Process advance technical level problem solving and decision-making abilities.

SKILL HIGHLIGHTS:

IVANTI SECURITY CONTROLS

VMWARE ESXi 6.7

ADOBE ADMIN CONSOLE

AMAZON WEB SERVICES (AWS)

PERSON-TO-PERSON NETWORKING

TROUBLESHOOTING

CHANGE MANAGEMENT

IT PROBLEM MANAGEMENT METHODS AND PRACTICES

ATTENTION TO DETAIL

PERFORMANCE AND SCALABILITY

WINDOWS SERVER 2019 DATACENTER, SERVER 2016, SERVER 2012 R2, SERVER 2008 R2, WINDOWS 10, WINDOWS 7

CUSTOMER SERVICE

FELEXERA ADMINSTUDIO

NESSUS VULNERABILITY SCAN

DISASTER RECOVERY PLANNING

ORAL/WRITTEN COMMUNICATION

TECHNICAL WRITING

END USER TRAINING

SYSTEM CENTER CONFIGURATION MANAGER 2012 (2006)

STORAGE AREA NETWORK (SAN)

MICROSOFT DEPLOYMENT TOOLKIT 2013

WINDOWS SERVER UPDATE SERVICE

SERVICE NOW

IT SECURITY & VULNERABILITY MANAGEMENT

EXPERIENCE:

SYSTEM ADMINISTRATOR/Sr. Desktop Engineer

Confidential, Rockville, MD

Responsibilities:

• Responsibilities include applying IT problem management methods and practices to provide hands-on development, standardization, and management of all windows workstations and virtual servers available on Confidential storage area network (SAN) infrastructures. Responsibilities include hardware recommendations, software deployment, Windows OS imaging, and patch management for the entire Confidential Windows environment. (Server 2019 Datacenter, Server 2016 “1607”, Server 2012 R2, Windows 10 “1607-1909”, and Windows 7 OS)
• Manage the development and deployment of Adobe Admin Console. Responsibilities include performing license management and user management. Download pre-configured packages and Creative Cloud apps used for end-user deployments. Assign licenses to users and groups. Create, search, update, and remove user accounts, which entitle the end users to Adobe products and services.
• Provide customer service support to Confidential information security officers to remediate all vulnerability findings promptly. Utilize problem-solving skills to design, troubleshoot, and deploy software security packages and applications to all Windows operating systems ensuring all Confidential endpoints are in full compliance.
• Design and deliver standard operating procedure (SOP) documentation to all Confidential IT support staff utilizing practical written communication skills. Documentations include maintenance procedures for software applications, configuration procedures for operating system deployment, validated step-by-step process instruction for product upgrades, and crafting institute-wide IT notification communications, informing the user community of upcoming initiatives.
• Manage the development and deployment of Ivanti Security Control using the industry's best practices for IT infrastructure platforms and operating systems. Ivanti Security Control's implementation ensured that 98.8% of all Windows clients could now receive critical security patches reliably and consistently. The implementation of Ivanti Security Controls resulted in Confidential becoming one of the most compliant Institutes & Centers (IC) within the National Institutes of Health ( Confidential ).
• Manage System Center Configuration Manager 2012 R2 environment using the industry’s best practices for IT infrastructure platforms and operating systems. Responsibilities include monitoring applications for managed users and systems, deploying and managing the Configuration Manager clients, managing operating-system deployment strategy, identifying and configure distribution methods, and managing software packages used for deployments.
• Implemented SCCM Internet-Based Client Management (IBCM) in the DMZ and deployed PKI certificate to all machines that will be accessing the server over the internet. This implementation provides Confidential the ability to manage all Windows clients over the internet. Confidential became one of the first (IC’s) to implement this technology. This implementation resulted in us providing written and live training to other IC’s engineering teams on implementation strategies.
• Implemented System Center Configuration Manager - Operating System Deployment (OSD) to build and customize Windows 10 x 64bit version (1607-1909), Server 2019 Datacenter, Server 2016 (1607) and Server 2012 “R2”. Implementation of this solution resulted in the standardization of Confidential operating systems and support for all Lenovo, Sony, Dell, and HP computing hardware, along with VMware ESX virtual servers and workstations at Confidential .
• Developed and deployed McAfee ePolicy Orchestrator 5.10 using Windows Server 2012 R2 to manage McAfee Endpoint Security Platform 10.6 and McAfee Endpoint Security Threat Prevention 10.6.1 for over 150 servers and 2000 + Windows and Linux workstations. This implementation resulted in Confidential meeting the standard requirement for anti-virus protection mandated by HHS.
• Implemented the strategy to deploy Microsoft Office 2016 to all Confidential Microsoft Windows operating systems. Developed an automated procedure to silently remove all previous versions of Microsoft office and replace them with Office 2016 (semi-annual) channel. This project resulted in 100% of Confidential ’s windows operating system meeting the Microsoft Office upgrade requirement mandated by Confidential management.
• Conduct research and consult with vendors to obtain support and case studies on technology that could be leveraged by Confidential to meet the Institute’s technical needs. Design and deliver business cases and presentations to stakeholders, make recommendations, design change management procedures for recommended solutions, schedule work orders, and assist with requests.

SYSTEM ADMINISTRATOR/SCCM ENGINEER

Confidential, Rockville, MD

Responsibilities:

• Primary responsibilities included: applying IT problem management methods and practices to provide hands on development, standardization and management of all windows workstations and servers infrastructures. Responsibilities included hardware recommendations, software deployment, Windows OS imaging, as well as patch management for the entire Confidential Windows environment. (Server 2012 R2, Server 2008 R2, Windows 10 “1607”, and Windows 7 OS)
• Developed and deployed SCCM 2012 using Windows 2012 R2 with the integration of AdminStudio and System Center Update Publisher for patch management of all production Windows servers and workstations. Designed the project plan to migrate from SCCM 2007 R3 to SCCM 2012 R2 to provide more customization and features for managing Confidential windows endpoint. This implementation resulted in the consolidation of two system center environments into one environment.
• The new design/consolidation and implementation cut down on Confidential licensing cost incurred by supporting two System Center Configuration Manager environments.
• Conducted research and developed a business case to integrate Shavlik with SCCM 2012 for third party application patching. Patch applications consist of Java, Adobe Flash, Shockwave, Reader, Acrobat, Quicktime, iTunes, Notepad ++ etc.) Implementation resulted in consolidating all Microsoft security updates with third party security patch into one deployment one deployment package. Implementation saved Confidential 10K by eliminating utilization of other third-party deployment tools.
• Developed and deployed a SCCM Health Check scripts using GPO to resolve known problems with SCCM configurations and environmental problems.
• Primary point of contact for Active Directory management and Group Policy Management.
• This included the migration and merger of two departments into a new AD structure consisting of migrating users, groups, computers, servers, and group policies.
• Developed a PXE server using Windows Server 2008 R2 Windows Deployment Services and Microsoft Deployment Toolkit with a lite touch infrastructure design for Windows 7 and Windows Server 2008 R2. Imaging solution consists of support for Lenovo, Sony, Dell, and HP computing hardware, along with VMware ESX virtual servers and workstations.
• Developed and provided SCCM software packages to be distributed out to workstations and server collections.
• Developed a consolidation strategy that combined two Configuration Manager 2007 environments.
• Deployed Configuration Manager 2007 R3 using Windows Server 2008 R2 to manage the resources from both environments under one management point with multiple distribution points.
• Developed and manage patch management procedure for all Confidential Windows servers and workstations
• Deployed Print Server using Windows 2008 R2 that migrated and merged print queues from two institutes into one print server
• Developed weekly training material and provided training on advance technical topics for Confidential helpdesk support team (topics included: using remote assistant, using reporting feature in SCCM 2007/2012, troubleshooting McAfee Virus Scan installation issues, etc)

NETWORK ADMINISTRATOR

Confidential, Rockville, MD

Responsibilities:

• Served as team lead for desktop support personnel, providing IT mentoring and training to team members to improve customer service and enhance response times to service requests and special projects.
• Served as primary liaison between corporate headquarters and all remote offices, developed the patch management procedure that greatly reduced the number of vulnerabilities on Windows OS devices while simultaneously enhancing overall infrastructure security.
• Deployed SCCM 2007 R2 using Windows server 2008 with integration for System Center Update Publisher to manage resources for all geographical locations.
• Managed the budget for tech refresh while finding hardware configuration that met business needs with accelerated performance.
• Assisted with the migration from Novell GroupWise to Microsoft Exchange 2007 integrated with Microsoft Office Communicator.
• Developed first tech refresh deployment project and replaced network printers and copiers including reconstructing print servers to manage Konica Minolta and Xerox WorkCentre multifunction printer software solution.
• Developed training on various subjects related to use of office automation computers/local networks/other automated tools.
• Provided technical support for all video conferencing equipment company wide.
• Managed the appropriate setup of applications hosted via Microsoft Exchange or reliant upon Microsoft Exchange. (Outlook, Blackberry)
• Managed creation and/or deletion of new and existing MS Exchange accounts in 2010 environment.
• Deployed Blackberry Enterprise Servers using Windows Server 2008 to manage 100 + blackberry users and provided hardware / software support for BlackBerry-based handset devices.
• Provided maintenance and troubleshooting of Citrix Server farm, Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.
• Developed new employee training that provided detailed operating instructions for (IT) equipment as required for end user utilization.
• Participated in disaster recovery planning, testing and response.