Site Reliability Engineer II Resume Austin, TX - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Site Reliability Engineer II

Responsibilities:

Monitor and debug issues across platforms (applications, networks, databases)
Administer, maintain, automate systems to ensure reliability, resiliency, scalability, and security
Deploy, maintain, and enhance monitoring solutions and provide technical resolutions and root cause analysis for high severity incidents (Xymon, Datadog, Grafana, Pagerduty, Statuspage.io)
Work closely wif Engineering and Software Development teams to design, deploy, and operate components/services dat are automated, resilient, and scalable (MySQL, Jenkins, Rundeck)
Create and/or complete scheduled Change Management events wifin the allotted window
Create, update, and maintain documentation for all configurations for the production environment (JIRA, Confluence)
Develop and deliver timely reports on service metrics including but not limited to availability, capacity, performance, and latency across all production systems

Confidential - Ashburn, VA

Network Technician

Responsibilities:

Lead large scale datacenter builds and network implementations for phase1
Includes configuring network devices, manage cable vendors working on multiple network racks from site to site, and various ambiguous details wifin work environment
Work closely wif Network Engineer and Technical Project Manager teams to ensure fast and smooth rollout of new designs and remove project obstacles
Troubleshoot networking, routing and inter connectivity issues, including network device configuration and low to mid-level application interaction
Managing firewalls using iptables and port management
Configuring and troubleshooting TCP/IP
Configuring network and system services not limited to FTP, DNS

Datacenter Security Specialist

Confidential

Responsibilities:

Manages Confidential EC2 instances for customers and provide tier1 support
Work wif Senior Data Warehouse Managers, Confidential Cloud EC2 and EC2 Networking, as well as S3 for system administration and restoring health to S3 buckets, EC2 Instances, and Databases
Utilize Confidential tools to verify instance health for S3, EC2, and EBS
Manages the queue of 1000 tickets and in charge of diagnosing tickets before assigning to technicians
Train and assist level 1 technicians in handling various problems and assignments

Confidential, Reston, VA

Technical Application Support Specialist

Responsibilities:

Tests and releases new/enhanced proprietary applications to LTRE operating units worldwide
Creates, maintains and distribute user documentation for new applications
Provides training for application implementation, including training remote users
Gathers user requirements for new/enhanced internal systems
Diagnose, troubleshoot and resolve 1st and 2nd tier end-user technical problems in a customer service-oriented, team environment
Build, upgrade, deploy, test, maintain and repair computer equipment/peripherals including desktops, laptops and printers
Follow up on problems and requests and provide timely updates to requestors and management Technical Expertise