SUMMARY:

Systems and Voice Engineer with deployment and configuration experience in fault tolerant enterprise architectures utilizing Converged and Hyper - Converged infrastructure. Primary technical competencies include Cisco Nexus, EMC Unity, VMware NSX and VMware vSphere, Cisco UCM, UCCX, O365, Azure. Currently seeking a position relating to Converged Architecture and Hybrid-Cloud architectures with Microsoft Azure Cloud. Proficient in English and French

PRIMARY COMPETENCIES:

TCP/IP Subnetting, Addressing, OSPF, MPLS, and BGP Routing and VLAN SVI creation on Cisco IOS and NXOS. vSphere 5.5 - 6.5: Deploy and Configure vCenter, ESXi Clusters, Shared Networking and Shared Storage

EMC Unity & Netapp: Configuration and design using ethernet services for Block and File protocols: iSCSI and NFS

VMware NSX 6.3.4 / 6.3.5 L2VPN, SSLVPN, and Virtual Distributed Routing and Switching with VXLAN (2-site).

Redundant Cisco Nexus 3K, 5K, Meraki, Cisco ASA Firewall, install, configuration and troubleshoot with Port-Channels and VPC.

Deployed and configured Docker Enterprise Container architecture for hybrid-cloud with azure.

Cisco UCCX Scripting, Call Manager.

TECHNOLOGIES:

Tools: vSphere Client, vSphere Web Client, Putty, RDP, WinSCPSkills C++, Python, CSS, HTML5, SQL, Java, OracleB2C, Django, SharePoint, Azure, Azure AD, AWS, DNS, DHCP, OSPF, BGP

Database: Postgres

Operating Systems: Strong foundation in Mac OS X, Linux, Windows desktop 7, 8, 10 and server 2012, server 2016

EXPERIENCE:

Systems, Network & Cisco Voice Engineer

Confidential

Responsibilities:

• Design, implement and configure Cisco Unified Communication products such as UCCX, CUCM, CUC, CIPC, Jabber, Cisco Finesse.
• Design and write IVR and Call Flow script using UCCX scripting tool.
• Install and configure IOS voice gateway running SIP, MGCP, H323 protocols.
• Install and configure Cisco Meraki Switches and Cisco ASA.
• Maintain a stable operation environment with the use of syslog, RTMT, PRTG and Logic Monitor.
• Deliver architectural Visio diagrams and rack elevations to reflect up-to-date changes.
• Troubleshoot and resolve all voice and network related issue in a timely manner.
• Work with Cisco TAC on major issues causes by software bugs and hardware failure.
• Create multiple technical documents, SOPs for technician and end users.
• Work with different vendors to address connection issues such as SIP.
• Maintained and Troubleshoot the call center Calabrio recording/monitoring server.
• Configure and maintain network services, including backup and recovery.
• Update network documentation periodically to reflect changes.
• Provide support to 5+ client and 100+ users in Linux, Windows and Mac Environment.
• Provide and Design Cloud solution and Support to client and users
• Evaluating alternative solutions and establish preliminary system designs
• Creating and reviewing engineering designs, drawings, specifications, and products for assessment of system design impact.
• Creating and reviewing and evaluating diagrams to ensure design details trace to system requirements.
• Ensuring server/storage equipment and software is meeting the needs of the business
• Analyzing and resolving server hardware, software and communications problems.
• Coordinate with program managers for hardware and computer procurement.

System Engineer

Confidential

Responsibilities:

• Work as Cloud Administrator on Microsoft Azure, by configuring Virtual Machines, Storage Account and Resource Groups for the development teams.
• Manage day to day activities of the cloud environment, supporting development teams with their requirements.
• Create organization policy using Microsoft Intune.
• Develop organization Virtual Desktop Infrastructure.
• Provide Tier 2, 3 supports to clients’ endpoints and infrastructure
• Troubleshoot system issues on client infrastructure (Cloud and on prem)
• Upgrade, configure, patch systems and server
• Perform backup and recovery functions
• Run Disaster recovery scenarios every 6 months

Jr. Systems Engineer

Confidential

Responsibilities:

• Routinely upgraded and rebuilt Hyper-Converged infrastructure to test interoperability between hardware and code levels.
• Provisioned customer subnets, SVI, and VLAN through Cisco Nexus / IOS, Cisco UCS and vSphere virtual switches.
• Analyzed compute and network appliances to identify and initiate repairs, software upgrades, and configuration changes.
• Delivered architectural Visio diagrams and rack elevations to reflect up-to-date changes.
• Developed a syllabus and training program that enables individuals to learn converged architecture via hands-on troubleshooting scenarios.
• Provide technical support of PCs and MACs to small businesses and individuals to resolve issues.
• Work on projects using Python to create custom Content Management Systems for clients. Update websites by using HTML and CSS.
• Diagnose, troubleshoot, and resolve computer software and hardware issues
• Hardware replacement and upgrade (RAM, Hard disk, printers, etc.…)
• Install and configure new and existing PCs, MACs peripherals
• Subnetting and Network configuration.
• Administer technical support for Mac OS and Windows OS (all versions)
• Create custom CMS for project using Django
• Use Model View Controller concept to develop dynamic websites