SUMMARY:

Results - oriented, customer-focused technical leader with over 20 years of experience and a proven track record in creating robust and reliable information technology business solutions. Experienced in successful development and management of innovative solutions to critical business problems and reducing costs while retaining network reliability. Excellent command over communication skills to collaborate at all business levels while effectively directing systems, processes, operating procedures, documentation and personnel to enhance the customer experience.

SKILL:

Routing - BGP, EIGRP Switching Cisco IOS Cisco Nexus Cisco CatOS Cisco CUCM (3.x-12.x) Cisco Unity (3.x-12.x) UCCX, UCCE (8.x-11.x) H.323, SIP Frame-Relay MPLS QoS Confidential CiscoWorks/Prime Infrastructure Cisco Wireless Cisco Video Conferencing Codian MTU TMS VCS VCSe Disaster Recovery High Availability Monitoring Reporting Vendor Managerment Leadership & Team Building Project Management

EXPERIENCE:

Senior Voice/Network Engineer

Confidential, Alpharetta, Georgia

Responsibilities:

• Lead voice engineer tasked to support sites migrated off McKesson’s voice/data networks to stand alone Confidential infrastructure.
• Work with Global Technology Operation Center to troubleshoot, manage and resolve outages.
• Work with Managed Service Providers to manage/resolve outages, incidents and MACD requests, worked in CUCM/Unity/UCCE 11.5/12.0 on a daily basis.
• Work within a team environment to deliver projects, upgrades and growth planning for all Corporate sites.
• Work closely with Voice Architecture team on upcoming projects, upgrades and maintenance.
• Work in both network and voice/telecom ticketing queues to manage/close assigned tickets and work tickets that are not assigned.
• Provide on call coverage and high severity ticket coverage.
• Provide Cisco and Meraki network support at all office locations.

Senior Voice/Network Engineer

Confidential, Dunwoody, Georgia

Responsibilities:

• Lead voice engineer tasked to migrate off parent company’s voice infrastructure and build out Confidential voice infrastructure from the ground up.
• Designed all new redundant voice network with a cloud-based contact center.
• PureCloud support for companies call centers in three states.
• Managed and installed MPLS SIP trunks, DIA circuits and VPN connections for both site to site and user access.
• Supported network migration from parent company, installed new Meraki/Cisco network.
• Migrated network and voice systems with no outages.
• Configured and installed Mobile Remote Access (MRA) for remote users’ phones.
• Responsible for video conferencing at all corporate locations. Installed and supported Cisco Spark/WebEx Teams for corporate Instant Messaging, Webex meetings and collaboration tools.
• Provided voice/network documentation, “as built” drawings and “Run-Book” for voice operations.

Engineer

Confidential

Responsibilities:

• I worked remotely supporting Cisco voice environment, Call Manager, Unity Connection, Voice Gateways and CUBE routers.
• I provided MACD work, design and engineering for various projects, planned and implemented infrastructure upgrades and vendor management for client companies.
• Design and test disaster recovery scenarios and high availability for voice infrastructure.
• Designed and installed custom call routing solutions for business needs with existing hardware without increasing costs.
• Worked independently and as part of a larger team.
• Number of devices supported ranged from 650 to over 20,000.
• Documented voice and data networks (LAN/WAN).
• Call Center support for various size call centers and integration between Call Managers and Contact Center Enterprise and Express.

Senior Network Engineer

Confidential, Atlanta, Georgia

Responsibilities:

• Project technical lead for VoIP/Network Upgrade to 58 distribution centers across the US, 4000+ IP phones with Confidential .
• Responsible for the design, deployment plan and support for all VoIP locations.
• Tasks included deploying CUCM infrastructure across multiple data centers, staffing/contractor staff augmentation, staff development and site redundancy.
• Other projects, integration of existing Nortel system at HQ, subsidiaries CUCM integration, subsidiary VoIP deployment and video conferencing.
• Video conference infrastructure installed, MCU-20, VCS, VCSe, Movi /Jabber clients and TMS installed to support subsidiaries and business partners.
• Video conferencing between Australia, China, Canada and Mexico on a routine basis. I’m also responsible for project briefing and status reports given to various levels of management.
• I’m asked to present technical briefing to senior leadership regularly. Managing all aspects of the VoIP deployment project, documentation, policy/procedures and day-to-day operations. Call Center support for various size call centers distributed throughout the US.

Network Administrator

Confidential, Aiken, SC

Responsibilities:

• Worked on projects that included upgrading Cisco VoIP.
• Consulted with departments as they prepared to upgrade existing phone systems to VoIP.
• Worked with Security Team to secure VoIP traffic with isolated networks, ACL’s and encryption.
• Integration, setup and configuration of UCCX. Part of two-person team that upgraded and deployed Cisco Network Access Control (NAC) Enterprise wide.

Manager of Network Support

Confidential, Augusta, Georgia

Responsibilities:

• Responsible for day to day operations of healthcare systems 24/7 routed and switched networks, firewalls, security appliances, wireless networks, internet connectivity, VPN connectivity and VoIP infrastructure. Managed project budgets and provided direct input to departmental budgets.
• Interfaced with technical teams within IT as well as hospital senior leadership. Provided project management responsibilities on various projects for clinical departments such as Radiology upgrade, HR and Cancer Center. First Network Manager for the MCGHI and built the department from the ground up, managed six engineers.
• Responsible for running day to day operations of Network Support, Telecommunications and Hospital switchboard departments (20 FTEs). Maintained and managed department operating budget, capital project budget and provided proposal for future budgets.
• Developed department 1, 3- and 5-year project plan. Personally, asked to assume Director responsibilities by CIO.
• During this interim position, I kept all Manager of Network Support responsibilities.