SUMMARY

• Experienced CISO, CIO, CTO and Director of IT bringing 24 years of experience and demonstrated successful history of leadership and Information Technology accomplishments. Experience managing and driving change to promote continuous operational improvement. Employed multi - prong strategy to streamline internal systems, enhance revenue and extend profits.

PROFESSIONAL EXPERIENCE

Director Of Information Technology

Confidential

Responsibilities:

• Triage, prioritize, communicate, and execute under tight timelines
• Purchase networking and workstation hardware
• Deploy, maintain and troubleshoot Wi - Fi networks
• Support technology infrastructure and troubleshooting with internal software development team
• Support warehouses doing multiple shifts in Baltimore, Memphis, and Las Vegas
• Prepare operational cost estimates for current and/or proposed projects
• Troubleshoot integrations with client systems
• Manage computer asset tracking, digital policy enforcement, and IP security video
• Manage and deploy video conferencing systems
• Manage in building fiber optic links and other cabling infrastructure

Director Of Information Technology

Confidential

Responsibilities:

• Analyze financial data, developed budget and managed expenditures for technology services.
• Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs.
• Identified issues and resolved problems with hardware and software to improve end-user experience.
• Manage a team software engineers, system administrators, NOC operators, Sr.
• System engineers.
• Supports IT application development, application support, system integration and system administration projects
• Developed the organization first Network Operations Center and Internal IT Helpdesk to monitor and respond to network, security, and end - user related issues.
• Responsible for on-going network design, reevaluation, and optimization to keep pace with company growth.
• Developed and implemented the organization first Cyber and information security program.
• Developed and implemented an Insider Threat Program by training staff members from each department to ensure information security policies and best practices were effectively adhere to and report any violations and breaches back to the information security team.
• Assess existing systems including billing automation, accounting, and real-time reporting and analytics capabilities, delivering updates for security purposes.

Information Technology Manager

Confidential

Responsibilities:

• Closely collaborated with project members to identify and quickly address problems.
• Managed the IT Department and implemented multiple infrastructures, network security, mobile and wireless systems, disaster recovery and business continuity.
• Oversaw end - user support, software maintenance, and licensing.
• Managed budgets.
• Improved security by implementing SCCM for security patching, launching a security platform and Solar-winds, and introducing new network security measures for software and hardware.
• Deployed the company's first IT Help Desk, including the Track-IT ticketing system.
• Enhanced productivity by implementing SharePoint, mobile device management, MS Lyne, Office365, and the organization's first disaster recovery infrastructure.
• Saved $150,000 by implementing fiber and WAN fail-over and redundancy.
• Implemented an MS Security Endpoint and Malware protection solution for all endpoints.

Information Technology System Engineer

Confidential

Responsibilities:

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Oversaw development and maintenance of organization computer systems and intranet.
• Built and maintained a network infrastructure consisting of Cisco routers and switches, windows server 2016, VMware and Nimble Storage.
• Managed and monitored all installed systems for the highest level of availability.

Information Technology Security Analyst

Confidential

Responsibilities:

• Some of the responsibilities include providing Confidential ' s clients with world - class consulting services, focusing on the performance of McAfee, NSP, Blue Coat security assessments and penetration testingo f application and enterprise environments as well as security research and development of security tools, processes, and testing methodologies.
• Recommend improvements in security systems and procedures.
• Monitored computer virus reports determining when to update virus protection systems.
• Conducted security audits to identify vulnerabilities.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Performed risk analyses to identify appropriate security countermeasures.
• Managed creative projects from concept to completion while managing outside vendors.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Managed firewall, network monitoring, and server monitoring both on- and off-site.

Network Engineer

Confidential

Responsibilities:

• Collaborated with engineering to report issues, manage project deliverables, and provide status reports.
• Provided complete front end - to-end engineering and installation of Cisco route-based IP network solutions.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
• Implemented WAN and LAN designs for various clients.
• Applied deployment best practices and proper security protocols in network management.
• Planned implementation of network enhancements and upgrades.
• Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy, and functionality.
• Maintained company servers, computers, printers, cables, and other equipment.
• Diagnosed network problems involving a combination of hardware, software, power, and communications issues.
• Configured, managed, and troubleshot VOiP and multi-media (video) distributed systems and platforms.
• Provided detailed technical documentation, including network diagrams, process flow charts, and procedural guidelines.

Information Technology Analyst

Confidential

Responsibilities:

• Also supported 100 end - users at the Corporate Head Quarters and data centers in, and Huntsville North Carolina and 500 users in Rockville Maryland.
• Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
• Oversaw installation of software programs and hardware systems to meet information security requirements.
• Staffed the Information Technology service desk by providing Tier 2 and 3 networking, desktop and server support.
• Trained users in the use of various software applications and hardware functionalities.
• Handle problem recognition, research, isolation, resolution, and user follow-up.
• Evaluated and adopted new technologies to address changing end-users and infrastructure needs.
• Developed project proposals and presented business leaders with cost-benefit and return-on investment estimations to drive project planning and execution.
• Assessed business needs and problem areas to create focused solutions like Virtualization.
• Established IT Helpdesk to improve business operations by showing a clear connection between current policies and business results.

Information Technology Analyst

Confidential

Responsibilities:

• Troubleshooting and resolving Computer related issues remotely using SMS, Remote Desktop and Remote Assistant.
• Troubleshooting and Resolving desktop, laptop, and Printer issues.
• Install, Setup, Configuration and Troubleshooting Wireless networks for end users.
• Provided phone, email, and Microsoft Office Suite 2003 (Word, Outlook, Excel).
• Creating and assigning Remedy base tickets for end - user support.
• Image laptops, desktops, troubleshoot and resolve issues remotely.
• This process also included the remote push and publishing of security patches and updates, Software updates and new applications that needed to be installed on across the network on a larger scale which eliminated the need for a one user at a time install.
• Creating and assigning permissions to new user accounts as well as unlocking and resetting end users network passwords using Active Directory administration.
• Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.

Information Technology System Administrator

Confidential

Responsibilities:

• Provided comprehensive training to internal and off - site users to optimize systems maintenance and resolve recurring issues.
• Oversaw IT activities to maintain operations by maintaining laptops, tablets and mobile devices for 500 users.
• Planned and implemented complex internet and intranet applications on multiple platforms.
• Conducted testing and troubleshooting for various software remotely and onsite for Windows and Linux servers to maintain operational readiness.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
• Developed programs to integrate and update software products and improve system compatibility.
• Determined compatibility with various software by developing modification and integration programs.
• Planned and implemented upgrades to system hardware and software.
• Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation, and support.
• Implemented, developed, and tested installation and update of file servers, print servers and application servers in all departments.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.