Network Operations Center - Network Operations Technician Resume San Marcos, Texas - Hire IT People

SUMMARY

A strong background in troubleshooting, technical support and customer service from years in the Computer IT and Telecommunications sector.
Takes initiative in learning and applying new technologies to develop creative solutions.
Recently obtained a Cisco Certified Network Associate to pursue related opportunities toward dis certification.
Customer Service Oriented Provide Technical Support
Takes ownership of problems Able to Prioritize
Team Oriented Project/Goal Oriented
Processes Improvement Manage Projects
Maintain Documentation

PROFESSIONAL EXPERIENCE

Confidential, San Marcos, Texas

Network Operations Center - Network Operations Technician

Responsibilities:

Maintain/monitor networks, central point of contact for various markets and Corporate resources
Tracking/documenting service degradations, outages, maintenance work and security issues
Coordinate resources wif various groups and vendors in the restoration of network outages
Responsible for all aspects of the Grande Network which include Network Monitoring, Broadband Operations Outage Support, After Hours Enterprise Support, Facilities, Collocation POP Sites, Fiber Optic Transport, Retail Service Platforms, Network Maintenance Activities, and Authorized Access Areas. Our NOC Team works in tandem wif all aspects of our Field Operations, Enterprise Operations, Switch Operations, IT/Systems Operations, IP Operations, Video Head End Operations, and Retail Vendor Platform departments daily to ensure the every aspect of the network is operational above standard to provide highest quality support possible

Confidential, Round Rock, Texas

Test Lead

Responsibilities:

Provided application support for internal Confidential telephony application (IDD - Integrated Confidential Desktop)
Performed application deployments to SIT test environment, tracking/documenting results
Provided cross-functional training of deployment procedures
Collaborated wif various teams upgrading the global telephony call routing infrastructure.
Contributed to ACD Consolidation Project utilizing VoIP for robustness and resource allocation
Updated environments testing server patches, security updates, service packs wif various teams.
Documented and diagramed test environments and introduced processes for stabilizing environments.
Composed policies and procedures to be implemented for new Voice Lab

Confidential, Austin, Texas

Supported sales staff

Responsibilities:

Completed post sale onsite assessment utilization and capacity testing of existing Telco/data network.
Furnished customers wif Visio diagrams of proposed ShoreTel system in customer’s network.
Built multiple networked phone systems from a few hundred to thousands of users; ordered equipment and engineered its deployment wifin their LAN/WAN networks still in use today.
Executed installation/turn-up of new VoIP system coordinating wif vendors ensuring full operational
Provided onsite technical support/troubleshooting/training to clients post system installation to ensure

Confidential, San Marcos, Texas

Network Technician

Responsibilities:

Development of automated tools for tracking, monitoring, forecasting equipment growth
Coordinated ordering/turn up/testing/installation of additional capacity and equipment
Executed administration duties and coordinated upgrades of Nortel Option 61/ Option 11 PBX’s.
Administration and troubleshooting of Symposium Call Center Servers for all markets,
Modified system and market call flows, edited scripts, testing/troubleshooting of system.
Managed and coordinated the redevelopment and modifications of ClearSource.com website.
Facilitated development of online request forms for company use tracking and organizing.
Migrated VIP customers and domain mail accounts to specialized Imail server
Created Policy and Procedures for Cheetah system's equipment monitoring platform
Setup/configured/supported customer cable modem accounts via email, phone, or onsite.
Provided troubleshooting of network connectivity issues and recommendations for improvements.
Managed DNS records and domain mail accounts; checked SOA records through InterNic.