TECHNICAL SKILLS

• Windows 10/Server 2012 2016 2019
• SBS;
• Cisco/Meraki;
• Datto RMM/Backup;
• IT Glue;
• Webroot;
• Office 365;
• Connectwise
• LabTech
• vSphere/VMWare
• CITRIX
• Java
• C#
• .NET
• VB.NET
• SQL Plus
• HTML/XHTML
• MS Visual Studio
• Dreamweaver
• Illustrator
• Photoshop
• Mac OS
• Unix
• MS Office Suite
• UNIX
• XML CISCO
• LAN/WAN
• Networking
• Hardware/Software
• Server/Desktop
• Continuim
• SolarWinds
• Spiceworks
• Whatsup Gold

PROFESSIONAL EXPERIENCE

Confidential, Stamford, CT

Escalation Engineer

Responsibilities:

• Escalation support for Manage Service Provider supporting 50+ major clients for 200+ users on a Tier 3 level
• Lead engineer for implementation, training, and support for Datto RMM Remote support software
• Network Administrator for all client site offices
• Autotask administration and ticketing system
• Active directory and Exchange administrator for all new and existing users
• Lead Macintosh hardware and software support.
• Meraki Network Administrator for all clients as well as central office
• Datto Backup maintenance and administration
• Tier 3 and Tier 2 support for all offices server, desktop and smart devices i.e. smartphones, tablets, and netbooks
• Office 365 migration/support
• Perform scheduled monthly server updates and maintenance
• Mobile support for iOS, Android, and Windows Mobile

Confidential, Fairfax, VA

Senior IT Consultant

Responsibilities:

• Assist with the support of small to medium - sized businesses throughout the DC metro area as well as support clients subscribing to our cloud-based services. The typical day can be very fast-paced, challenging, and never the same.
• Administer multiple network environments. Excellent customer service and communication skills.
• Managed Service Provider
• Disaster Recovery and Planning
• Email Hosting, Setup & Design
• Cloud email Solutions & Security
• Onsite and Remote Support
• Virtualization, Consolidation and Cloud Computing
• Cloud Hosting
• Cloud Backup
• Datacenter Hosting
• Office Relocation Services
• Hardware & Software Purchasing & Financing
• Power Management
• Server & Software Migrations
• Design & Implementation Solutions
• Asset Tracking
• 24×7 Monitoring
• Helpdesk Support
• Broadband Management & Circuit Acquisition
• Proactive Maintenance
• System Documentation
• VoIP Backbone Design
• Wireless LAN Solutions
• Virtual Private Network Services
• Security Policy & Firewall Management
• Telework Solutions
• Infrastructure Upgrades

Confidential, Arlington, VA

Network Administrator

Responsibilities:

• Install and support LANs, WANs, network segments, Internet, and intranet systems.
• Install and maintain network hardware and software.
• Analyze and isolate issues.
• Monitor networks to ensure security and availability to specific users.
• Evaluate and modify system's performance.
• Identify user needs.
• Determine network and system requirements.
• Maintain integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Design and deploy networks.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Confidential, Crofton, MD

Senior Support Engineer

Responsibilities:

• Tier 3 support for Manage Service Provider supporting 3 major clients for 200+ users
• Lead engineer for implementation, training and support for LabTech Remote support software
• Network Administrator for all clients and home base office
• Onboard new clients by surveying and documenting new network infrastructure, deploying LabTech on their network, act as a liaison between the client and our support team
• Active directory and Exchange administrator for all new and existing users
• Lead Macintosh hardware and software support.
• Meraki Network Administrator for all clients as well as central office
• Upgrade clients to Windows 7 and 8 OS to enhance user continuity
• Tier 3 and Tier 2 support for all offices server, desktop and smart devices i.e. smartphones, tablets, and netbooks
• Perform scheduled monthly server updates and maintenance
• Mobile support for iOS, Android, and Windows Mobile

Confidential, Sterling, VA

Network Administrator

Responsibilities:

• Lead support for 4 office locations in Sterling, Winchester, Norfolk, VA and Baltimore MD as well as remote support for users in Bogota Colombia, UK, and Saudi Arabia
• Responsible for server maintenance in a Vsphere virtual environment
• Lead on conversion of 32 physical servers to a virtual environment and network infrastructure upgrade
• Lead a team of 4 engineers and a PC Tech on data center migration and company hardware upgrade
• Managed help desk team on day to day tasks through intranet ticketing site
• Active directory and Exchange administrator for all new and existing users
• Upgraded and replaced existing Citrix Farm from Server 2003 to Server 2008
• Support 100+ users remotely via Citrix and VPN
• Maintain and administrator of the Shortel VOIP system
• Tier 3 and Tier 2 support for all offices server, desktop and smart devices i.e. smartphones, tablets, and netbooks
• Perform scheduled monthly server updates and maintenance
• Installed Kaspersky Antivirus company wide and maintain weekly updates and scans of all users
• Installed McAfee spam filters to cut down junk mail activity

Confidential, Alexandria, VA

Network Administrator/Field Service Engineer

Responsibilities:

• Took on dual duties of Network infrastructure and Remote Weapon Station maintenance and repair
• Administers, maintains and ensures security of the IT network within the office complex inclusive of servers, computers and software at a high state of operational readiness.
• Primary support of the Sales and Marketing objectives of the office, provides IT support at selected off-site events, and is cross trained in the installation of the PROTECTOR family of remote weapons stations on stationary and motion table mounts.
• Acquired Certification for Field Service Engineer.
• Maintains, is accountable for and ensures security of additional IT-related equipment to include video teleconferencing equipment in multiple conference rooms and offices as well as telephones, iPads, iPhones, and digital imaging equipment, etc.
• Install and repair electronic equipment, circuit cards, computers, line replaceable units and weapon stations in field installations.
• Study blueprints, schematics, manuals and other specifications to determine installation procedures and troubleshooting.
• Operate system to demonstrate equipment and to analyze malfunctions. Consult with engineering personnel to resolve unusual problems in system operation and maintenance.
• Software installation & upgrades as needed on display and fire control units.

Confidential, Washington, DC

Network Administrator

Responsibilities:

• Troubleshoot Local Area Network for the Center that supported 150 users.
• System Administration over user accounts, creation, password resets, group policy assignment and maintain user groups.
• Responsible for network and firewall maintenance and upgrades.
• Ensure that all servers, software, and desktop systems utilized in the Center operate smoothly and effectively.
• Act as a liaison with the users to provide support on complex technical issues and to introduce new developments and releases.
• Responsible for creating accounts for new users and setting up hardware.
• Serve as Acting Team Lead in the absence of the IT manager.
• Assist in the introduction, installation and maintenance of servers utilized by the Center.
• Maintained the Remote Access Server and supported all remote users.

Confidential, Fairfax, VA

Software Technician

Responsibilities:

• Provide technical support to users of the web-based Integrated Querying and Reporting System (IQRS).
• Provide technical support to Interface Control Protocol (ITP) users who interact with the Data Banks through an alternative electronic transfer program provided by the NPDB-HIPDB. Assist users to install and effectively use the program, troubleshoot problems and provide solutions.
• Troubleshoot JAVA code for ITP software and IQRS website system .
• Ensure that all software and desktop systems utilized in the customer Service Center operate smoothly and effectively.
• Act as liaison with the Software Development Team to provide support on complex technical issues and to introduce new developments and releases.
• Act as liaison with the Engineering staff responsible for the maintenance of project servers and systems with regard to system related issues that impact customer access to the Data Banks.
• Serve as Acting Team Lead in the absence of the Customer Service Center Supervisor.
• Assist in the introduction, installation and maintenance of systems utilized by the Customer Support Center (CSC).
• Provide backup support for the various sections of the Customer Service Center and follow up customer support problems on issues related to policy, security, billing, etc.