Desktop Support Technician Resume
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SUMMARY
- 18+ years of computer software and hardware troubleshooting, network setup, Confidential network setup, education experience equivalent to A+ certification, computer lab technician, and help desk for a Confidential company; knowledgeable of MS DOS, Windows 2000, 2003, 2008, 2011, 2012 server, windows 7, Norton ghost, remote desktop, permission setting, network printer installation and - scan to network or email, network troubleshooting
PROFESSIONAL EXPERIENCE
Desktop Support Technician
Confidential
Responsibilities:
- Printer deployments
- PC and laptop Imaging for Encore deployment
- PC Hardware troubleshooting and repair
- App-V and SCCM software installs.
- General duties as assigned.
Network Administrator
Confidential
Responsibilities:
- Help Desk/Desktop/Network support
- Create new domain user accounts
- Configure PC’s, laptops, servers, Installation, maintenance, and troubleshooting
- Remote computing / virtual private network solutions
- PC's, and printers additions and relocation
- Data recovery
- Symantec Antivirus
- Ghost
- Confidential networking
Desktop Support Technician
Confidential
Responsibilities:
- Desktop/Network support Confidential
- Configure PC’s and laptops Installation, maintenance, and troubleshooting
- Remote computing / virtual private network solutions
- Data recovery
- SMS - Altiris
- Symantec Antivirus
- Ghost
- Confidential networking
- POS
Systems Analyst
Confidential
Responsibilities:
- Install and configure client software
- Onsite small, medium and home networking PC repair and upgrades.
- Onsite virus\malware removal / System Security / Firewall protection
- Emergency data recovery
- Remote computing / virtual private network solutions
- Vendor management
- Onsite tutoring (one on one or classroom enviroument.)
Systems Engineer
Confidential
Responsibilities:
- Principal engineer responsible for the development and testing.
- Provided support for field personnel while upgrades were being conducted.
- LAN/WAN cabling, troubleshooting, maintenance and repair.
- POS software upgrade and support.
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