SUMMARY

• IT Professional with 5 years of experience of managing Windows environment on both server & client side and deployment & maintenance experience in virtualization, backup and networking.

TECHNICAL SKILLS

Server: Microsoft Windows Server / 2012.

Client OS: Windows 10, 7, XP & MAC

Infrastructure: Active Directory, DNS, DHCP, VPN, LAN/WAN, TCP/IP, File Servers, DFS, Clustering, Load Balancers (NLB), Backups

Messaging: Microsoft Exchange Server 2013/2010/2007 & Office 365

Virtualization: VMWare & Hyper - V

Office Suite: Visio, Excel, Word, Outlook, PowerPoint, Publisher & Project

Hardware: IBM, Dell, Fortinet, Cisco

PROFESSIONAL EXPERIENCE

Technical Support Analyst

Confidential

Responsibilities:

• Performing tasks as network/shared printer setup, change file share permissions, create/disable/change AD account, security & distribution groups etc. in a four forest environment.
• Provide level 3 technical support for end users (e.g. windows 7 & 10 OS, printer, Outlook 2010/2013, hardware driver, network connectivity, DHCP, DNS & customized software problem etc).
• Creating linked mailboxes, online mailbox archive, importing local pst to online archive, adding/modifying mailbox folder permission, mailbox delegation etc in exchange 2013 environment.
• Deploying of windows 10 by WDS server & migration of user profile from windows 7 to windows 10.
• Working on File & DHCP server migration projects & troubleshooting issues after the migration done.
• Monitoring, management, & troubleshoot of windows servers (200 physical servers) and all desktop & laptops (2500+) through Kaseya.
• Monitoring & managing sync status of on premises AD & office 365 environment.
• Performing Veritas backup and managing LTO tapes of file servers on a weekly basis.
• Configuring & changing rules and routes on Fortigate firewall to control user & server traffic through SD WAN type configuration.
• Creating and managing rules/polices on fusemail (mail firewall on the web) to protect the email system from phishing & spam emails.
• Configuring & maintaining Open Mesh access points with Windows NPS & radius servers.
• Using Verizon Netflow to monitor & troubleshot MPLS traffic pattern, network down, slowness over 80+ sites in USA, Canada & Brazil.
• Creating tickets & following up level 3 problems with Microsoft, Verizon, Bell for solving any such issues.
• Using MDM (AirWatch - VMware) software for remote management of mobile devices - iPhone & android, installing & troubleshooting VMware hub, boxer, & web issues.
• Avaya phone setup for internal users, changing internal & external phone numbers, modifying mailboxes, maintenance of PRI cards & lines.
• Using ServicePro Ticketing system to solve problems, create workflow, & queries to make report.
• Creating PO for purchasing Dell equipment & other software licenses from resellers like PCM & Softchoice.
• Creating workflow & queries in ServicePro ticketing system for reporting purpose.
• Performing On-call every 4 weeks - taking immediate action where it’s needed.

Junior System Administrator

Confidential

Responsibilities:

• Responsible to troubleshoot Windows, Active directory, Exchange, Office365, Scripting, virtualization, Firewall, Network, DFS, Multiple Domains.
• Configured Users/Computer profiles in Window Server 2003/2008 Active Directory environments
• Active Directory administration for 600 plus user network including user account creation and access. control. Group policy management. DNS and DHCP management.
• Maintained system patch levels proactively following the best practices.
• Administered and maintained Microsoft Exchange 2010 Servers in a global enterprise environment and supported Outlook users.
• Configured Database Availability Group for high availability and Network Load Balancing with Client Access Servers for fault tolerance and load balancing.
• Designed and Implemented Enterprise Messaging policies (ActiveSync, Address Book, Email Address, Mailbox Retention, Archiving) procedures and standards.
• Migration experience from On Premise Exchange to Office-365 cloud.
• Setting up and administer service accounts, frequent use and application of technical standard, principles, theories and concept of cloud components.
• Experience in implementing and administering VMware vSphere, HA settings, DRS settings, Cluster groups, Resource Pools, Licensing, Templates, and Data Stores.
• Strong understanding of VMware Networking concepts like different types of port groups, NIC Teaming and VLAN Problem management on VMware ESXi 5.5/6.0.
• Performed several P2V & V2V migrations using VMware Converter.

IT Support technician

Confidential

Responsibilities:

• Provided tier 1/2 support to the IT escalation tickets, while meeting the SLAs.
• Utilized Active Directory to create, unlock, and reset passwords on multiple domains.
• Performed troubleshooting and provisioned Enterprise Email mailboxes.
• Imaged workstations across multiple networks.
• Submitted and closed Remedy tickets for all work completed and escalated/assigned any Tier III tickets to the appropriate groups.
• On an as needed basis, assisted Hardware and Systems shops with any installs, hardware issues, and software installations.
• Provided outstanding customer service to all customers and co-workers.
• Performed AD upgrade from R2, where multiple domains in single forests with 350 user objects existed.
• Performed domain consolidation of 2008 R2 domains, where three domains were consolidated in to one domain.
• Provided infrastructure support for DNS and name resolution issues, AD replication issues, AD operational and logon issues, DHCP, backups, and monitoring support.
• Analyzed Group Policies for the company and did the GPO optimization for faster logons.
• Involved in Implementation, Operation & Maintenance of Cisco Switch, Routers. and ASA Firewall
• Configured and troubleshoot various networks with layer 3 routing protocols including OSPF, EIGRP, and RIP/RIPv2.
• Configured and troubleshot of L2 switching protocols (802.1q, STP, RSTP, MSTP, VTP), port security, ether channels (PAgP, LACP).
• Configured NAS using TACACS+/RADIUS protocol to AAA with Access control Server (ACS).
• Configured SSL clientless and AnyConnect VPN as Remote Access VPN for users to access company resources through Internet.