Senior Computer Systems Consultant Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Computer Systems Consultant

Responsibilities:

Responsible for maintaining existing computer and communications systems, i.e. performing updates and upgrades, infection removals, resolving software and hardware incompatibilities; working wif multiple asset management programs to include Verizon MDM, Samsung Knox, IBM's MaaS360 and Google's Android Enterprise (Android For Work) to configure, modify track and deploy various company - owned electronic devices across multiple operating environments and locations.
Interacting wif customers daily, inputting customer complaints/problems into Service Titan ticketing/invoice creation/time management/tech dispatch software; utilizing Service Titan reporting features to organize, classify or reclassify previously incoming phone communications allowing for easy removal from the system, or to be attached to various existing work orders.

Senior Computer Systems Consultant

Confidential

Responsibilities:

Responsible for intake and repair classification of consumer, commercial, oilfield and industrial computing systems and hardware.
Invoice and quote creation, shipping/receiving of inventory, receiving payments owed.,
Troubleshooting, diagnostic testing, upgrade and repair, of same equipment.
Worked in multiple Microsoft and Linux operating environments to include DOS, Windows 95, 98, ME, 2000, XP, Vista, 7, 8, 8.1, 10, and Windows Server; Ubuntu, Mint Linux, Fedora, Red Hat, Mandrake / Mandriva and Kali Linux.
Evaluating client needs in order to recommend, design, build and implement computer systems and other technologies.
HIPAA compliance and chain of custody procedures when diagnosing, repairing, upgrading, replacing or performing data backups on legal and medical computers, or when destroying data retention devices.
Performing data recovery and system file recovery/repair across multiple Windows and Linux platforms.
Devising new and more efficient methods to diagnose and remove infections and troubleshoot other hardware and software issues.
Conversion of various media formats into more usable audio and video media containers.
Data transfer from various mediums to others, (i.e. from Floppy disk to USB or DVD).
Provide onsite, in-office and remote assistance for various technological issues, hardware and software related.

Satellite Communications Systems Operator

Confidential

Responsibilities:

Responsible for operations, maintenance, troubleshooting and repair of various multi-million and multi-billion dollar communications and cryptographic circuits, systems and equipment. dis was not limited to satellite systems, and spread across multiple radio frequency bands.
Worked closely wif Confidential, Confidential, Confidential, Confidential, Confidential, Pentagon, Confidential, Confidential and many others to ensure continuous means of worldwide communications, command and control functionality.
Worked in a Communications Electronics repair shop responsible for troubleshooting and repair of various equipment shipped in from South America dat had fallen into disrepair. These systems were shipped downrange to aid in times of natural disasters, etc., mostly to Panama.
Rewrote troubleshooting procedures for the MILSTAR (Military Strategic Tactical and Relay) satellite communications terminal, a system capable of transmitting from satellite to satellite instead of earth terminal-satellite-earth terminal, which were later adopted by the Confidential .
Attended primer training at L3 Communications in Salt Lake City, UT to perform “Charlie” upgrades to AN/TSC-85B and AN/TSC-93B communications vehicles.
Maintained Top Secret-SCI Eligible Clearance for nearly 5 years of service, prior to honorable discharge.
Recommended for an Army Commendation Medal by the Confidential for crucial assistance wif a Presidential communication circuit.