MyTech Lounge Intern Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS

Languages: Spanish (Native Fluency); English

Software: Service Now, Office 365 Suite, McAfee, BitLocker, Skype, MobileIron Client, RSA Secure ID, Oracle Virtual Machine, Box Sync, Google Chrome, Firefox, Microsoft Edge, Windows Server 2016, Remote Desktop Assistant, Adobe Reader, Nitro Pro, MyApps Anywhere, 7 Zip, Windows PowerShell, Drop Box

Operating Systems: Windows 7/ 8/ 10, Mac OS/ OS X, iOS, Android, Chrome OS, Linux

Certifications: OSHA Certified

Professional Skills: Public speaking, e - mail etiquette, proficiency wif ticketing systems

Customer Service: Build and maintain relationships, attention to detail, critical thinker

Networking: Run cables, troubleshoot connections, identify and activate external ports

Hardware: Assemble and disassemble computer systems

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

MyTech Lounge Intern

Responsibilities:

Analyzed and resolved complex hardware and software issues
Acted as focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity
Maintained and resolved open incidents and tasks wifin ticket queue in a timely manner
Ensured all business policies and standards related to client services and IT security and compliance were met
Performed machine troubleshooting through diagnostic techniques and pertinent questions
Partnered wif Digital Workplace Solutions Premium Experience Team on new technology introduction projects to ensure teh campus was prepared to deploy and support new solutions

Confidential, Chicago, IL

Intern

Responsibilities:

Assisted in teh production of instructional materials
Researched and gathered documentation on company position in teh industry
Answered phone inquiries, direct calls, and provided basic company information
Set up, broke down, organized, and maintained conference rooms, training rooms and meeting rooms
Performed clerical duties, took memos, maintained files, and organized documents needed
Maintained department areas in safe, clean and orderly condition; assuring compliance wif safety regulations

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Mytech Lounge Intern Resume

Chicago, IL

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