TECHNICAL SKILLS

• Dynamic and Accomplished IT Professional
• wif Advanced Background in Electronic Warfare, Network AnalysisVTC/AV Facilitation, and
• DF Systems Integration, Maintenance, and Administration.
• Top Secret/SCI Security Clearance (July, 2014 - 2020)
• CompTIA Security+ CE (Nov, 2014-2023)
• CompTIA A+ (Nov, 2019-2023)
• DCGS-A V.3.1.7.3 HUNTE (2015)
• DISA ACAS 5.3 Course (2019)
• DISA HBSS Admin (201) ePO 5.9 Course (2019)
• DISA HBSS Advanced (301) ePO 5.3 Course (2016)

PROFESSIONAL EXPERIENCE

OpsTechIT Support Engineer

Confidential, AZ

Responsibilities:

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting wif management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Data center infrastructure and facilities experience
• Ability to explain complex IT concepts in simple terms
• Ability to manage high priority projects
• Excellent written and verbal communication skills
• Proven ability to work successfully wif limited supervision
• responding to technical support calls from end users of computers and software applications
• setting up and installing new computers, networks and software
• setting up user accounts and profiles on teh network
• installing updates, known as patches, to software applications
• installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• diagnosing and fixing network problems and hardware or software faults
• maintaining inventories of hardware and software
• managing backups of servers, in case of data loss
• keeping a record of issues and faults along wif solutions, for future reference.

System Administrator /ISSO/ Lab Manager

Confidential, AZ

Responsibilities:

• Manage and maintain DCGS-A Beta Lab for a team of software developers as my user base.
• Responsible for all patching of a VMware virtualization environment consisting of Windows 7, 10, Server 2012R2, Server 2016, RHEL 6 workstations and/or servers.
• Patch, service, and maintain WSUS, ACAS, and HBSS servers and has experience wif teh various interfaces and/or applications (Security Center, Nessus Scanner, McAfee ePO Server, etc).
• Experience maintaining Cisco UCS C-220/C-240 M4s, Cisco UCS Manager, CIMC
• Experience wif or at least familiar wif VMware VCenter Server Appliance 5.5 up to
• Operate in a hybrid virtualization environment working wif VMware ESXi, vCloud, and standalone systems.
• Maintain and monitor hardware and infrastructure systems primarily consisting of standalone Cisco servers, Dell servers, blade compute, NetApp storage, and Cisco networking.
• Participate in cross-functional teams and help debug system issues across teh infrastructure.
• Assist research, selection, and implementation of virtualization and storage solutions.
• Assist teh system specific development teams wif teh development of documentation for software installs on multiple Hardware baselines.
• Experience working in a virtualized DoD environment.
• In-depth working knowledge of Fixed supporting operating systems (Microsoft Windows 7, Windows 10, Server 2008 R2, Server 2012, Server 2016, RH Linux, others)
• Knowledge of Microsoft common services existing wifin a Microsoft environment.
• Knowledge of LAN topology, routers, switches, and network protocols (TCP/IP, IPX)
• Experience in writing, editing, testing, and evaluating technical documentation
• Working knowledge of storage systems and automation
• Self-starter, willing to take complete ownership of complex technical problems
• Understanding of CISCO networking technologies

Network Administrator

Confidential, AZ

Responsibilities:

• Working in a team environment to manage teh installation of products and resources to meet teh needs and requirements of our WAN and LAN network-based services.
• Optimizing teh availability of network system architectures to deliver cost TEMPeffective improvements dat in turn deliver tangible business benefits. Must also participate in a 7x24 shift rotation.
• Providing daily management, troubleshooting, and support of networking related issues, establish and maintain relationships wif internal and external users.
• Implementing teh necessary tools to proactively troubleshoot and where necessary assist and provide support to third parties to solve network connectivity problems.
• Working in a team environment to manage teh installation of products and resources to meet teh needs and requirements of our WAN and LAN network-based services.
• Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc.
• Deals wif pressure and conflict decisively and TEMPeffectively.

Applications Systems Analyst

Confidential, AZ

Responsibilities:

• Responsible for implementing, integrating, testing and making operational teh control and distribution systems for all AV/VTC systems supporting teh customer.
• Efficient wif Polycom systems: functionality, capabilities/limitations, and use.
• Knowledge and experience wif teh multiple networks, VTC protocols, Polycom VTC CODECs and associated equipment: how to change settings, enable security, and manipulate menus and what settings control what functions of teh CODEC.
• Knowledge of audio and video (A/V) concepts: how to set up and cable a room for VTC, where to put microphones to prevent feedback or audio issues, lighting, video, etc.
• Shall has knowledge wif SharePoint, including workspace and document design, and calendar use for teh purpose of implementing a process for coordinating VTCs.
• Utilized network troubleshooting skills and knowledge of networks, technical documentation skills, communication and interpersonal skills to aid wif customer service and satisfaction for successful completion of mission or task at hand.
• Configuring VTC systems for compliance wif DoD and Army regulations DISA STIGs and IAVAs
• Communicated, instructed, demonstrated, supported, and utilized troubleshooting abilities in complex situations to support Contractors, Civilians, Military Service Members and those unfamiliar wif technical concepts or language.
• Maintained all certifications, classes, and other qualifying documentation necessary to remain in compliance wif Department of Defense 8570 IAT Level 2
• Experience wif teh following tools: Cisco Meeting Server, Cisco Video Communication Server, Cisco Telepresence Management Suite, Polycom RMX, Polycom RealPresence Resource Manager, Polycom Distributed Media Application, V-BRICK IPTV

Team Lead

Confidential, TX

Responsibilities:

• Supervised and trained a tight-knit team of 3-5 soldiers dat supported, maintained, integrated, oversaw, taught, and upgraded all systems for a Brigade-sized element.
• Responsible for maintenance and integration of Army intelligence gathering systems, networks, and workstations used by Military Intelligence analysts.
• Performed pre, during, and post-mission operational checks on MI computers and network devices.
• Maintained and repaired HF, VHF, UHF and microwave frequency receivers, processing and storage equipment, computer peripherals, antennas, modulators, demodulators, multiplexers, de-multiplexers, and direction-finding devices associated wif electronic warfare/intercept systems.
• Conduct detailed tests on electrical and mechanical equipment using multi-meters, oscilloscopes, signal generators, spectrum analyzers, wiring diagrams, logic and signal flow charts, technical manuals, troubleshooting charts, performance aids, and electrical schematics.
• Installed, configured, and troubleshot a variety of networking devices including Cisco routers, Cisco switches, and encryption devices.
• Perform duties as systems administrator for Windows (XP, Vista, and 7), Linux (Fedora 13, CentOS, and Redhat), Solaris (8, 9, and 10) and Windows Server (2003, 2008R2, 2012).
• Experience and training on intelligence systems: DCGS-A, TROJAN (Spirit, V2/3), PROPHET (Spiral 1 and Spiral 1+), T-LITE, GWS, CHARCS, and TGS; experience w/ DDS, TIGR, BFT.
• Worked wif a myriad of customers DoD Contractors, Civilians, Active, and Reserve service members of all branches to complete missions in CONUS and support OCONUS operatives.

Systems Maintainer/Integrator Course

Confidential, AZ

Responsibilities:

• Installed, configured, and troubleshot a variety of networking devices including Cisco routers, Cisco switches, and encryption devices.
• I received extensive electronics and computer repair, as well as systems administration training to perform duties in teh Army Military Occupational Specialty of 35T.
• Systems Maintainers are trained to perform maintenance, troubleshoot, configure, and integrate associated wif electronic warfare equipment and systems.
• Teh soldiers are taught about direct current and alternating current forms of electricity, advanced electronic theory, digital circuit design, communications theory, transmission line, repair techniques, computer architecture, operating system fundamentals, network operations and computer forensics.
• This training transitioned into an intense three-month training and testing phase on teh Army's most advanced electronic warfare systems.
• Upon completion of training, a 35T has all teh skills to repair and maintain virtually any electronic system from teh tactical to strategic level.
• Performed and supervised employment, configuration, maintenance, integration electronics monitoring on Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems, complex computer-controlled MI and national cryptologic systems, missions to include all intelligence disciplines for collection, processing, analysis and dissemination at all echelons; conducts computer network operations, installation and reconfiguration of computer hardware and software.

Confidential

Network Administrator / IT Manager

Responsibilities:

• Created and Managed a small office network of about 8-12 Windows 7 clients
• Responsible for all IT related tasks
• Created and maintained Group Policy Objects
• Updated all desktop computers
• Troubleshooting any network issues
• Assist in network design and implementation.
• Provide network support wif a variety of operating systems.
• Install and configure computer network equipment.
• Maintain network connectivity of all computer workstations.
• Provide network support to users.
• Maintain server and associated hardware, applications, services, and settings.
• Develop and monitor policies for teh use of network resources.
• Implement and manage disaster recovery and back-up.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Test release of products to minimize user impact and ensure compatibility.