SUMMARY:

Customer - oriented IT expert with over fourteen years of experience delivering essential IT solutions for diverse global entities. Creates well-defined schedules to complete projects within scope, on time, and on budget. Collaborates with contractors, cross-functional teams, and clients to implement systems that utilize cutting-edge technologies, streamline operations, and meet business needs.

CORE COMPETENCIES:

IT Project Management Scope Management Budget Management Client Relations Project Plans

Contractor Supervision Proposal Support Vendor Relations Negotiations Risk Analysis

System Development Lifecycle IT Strategy IT Security IT Architecture System Integration

Automation & Virtualization System Streamlining Cloud Computing Business Analysis

Scheduling Process Improvement Cross - functional Coordination Team Leadership

TECHNICAL SKILLS:

Microsoft Hyper-V and VMware esxi 6.5 virtualization environments; network-attached storage (NAS), storage area network (SAN), and direct-attached storage (DAS) installation, configuration, management, security, and backup; Windows Server 2008, 2012 R2, and 2016; Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) file and print servers; domain controls and active directories; Microsoft Office 365 and Exchange email servers; audio/video equipment; Crestron Fusion management; firewalls, routers, switches, and wireless access points configuration; Deltek Costpoint, Deltek Time & Expense, IBM Cognos, GCS, and QuickBooks management; Microsoft SharePoint management; Enterprise VoIP, Avaya, and MITEL communication systems; security webcams; Microsoft Office Suite and Project.

EXPERIENCE:

Confidential, Washington, DC

Enterprise Architect/ Systems Administrator Sr.

Responsibilities:

• Works within the IT infrastructure team (IaaS) supporting the application hosting environment within the client's (DOT) Enterprise Operations IT Infrastructure.
• Identifies the need for IT systems changes based on new security technologies or threats.
• Manages technical requirements specific to redesign of the existing architecture, configuring and implementing scalable enterprise infrastructure and communicating requirements to senior management officials, both technical and non-technical.
• Patch coordinator.
• Coordinates the monthly patch cycle (Production, Development, and UAT support servers) among a CIO cross-functional teams.
• VMware and Windows servers SME.
• Supports the administration of the virtualized Windows based server environment.Maintaining the operations, maintenance, and support for all production, pre-production, test, development, and disaster recovery servers. Scheduling installations and upgrades in accordance with IT policies and procedures.
• Patching/maintenance activities utilizing SCCM, and IBM BigFix. Upgraded MARAD’s VMWare ESXI environment from 6.0 to 6.5.
• Disaster recovery specialist.
• Coordinated with the appropriate groups to ensure that a unified direction/plan is in place and is being followed through to completion.
• Manages vSphere replication and site recovery.

Confidential, Arlington, VA

Systems Administrator

Responsibilities:

• Member of the enterprise servers’ team, responsible for managing and controlling over than seventy windows 2008, 2012, and 2016 servers.
• Managing MicrosoftHyper-V and VMwareESXivirtualization environments.
• Leads 2 technicians in completing IT projects, including opening, integrating, moving, and closing offices; auditing server rooms; migrating systems; and implementing audio/video solutions.
• Collaborates with regional cross-functional teams to ensure full IT functionality in 20 offices, expeditiously handling all procurement, networking, hardware, security, and software issues.
• Sources and evaluates vendor quotes for IT solutions, selecting providers based on best price and past performance to save time and money during project implementation.
• Manages complex local area and wide area network (LAN/WAN) platforms, continuously monitoring and evaluating systems to identify risks and recommend solutions to management.
• Created new processes and authored documents to streamline workflow, including an automated onboarding process that enabled new hires to be productive within 3 hours.
• Implemented user-friendly audio/video conferencing systems at several locations, improving communication and coordination between project managers and overseas clients.

Confidential, Arlington, VA

Systems Administrator

Responsibilities:

• Managed IT systems vital to fully functioning business environment, including VMware server, file server, shared drives, security, email server, helpdesk, telecommunications, and Wi-Fi network.
• Oversaw 2 helpdesk technicians in delivering technical support to on-site and remote employees.
• Created IT policy documents and user guides, providing support to new hire orientation and team members’ day-to-day tasks, as well as enabling users to troubleshoot issues on their own.
• Migrated 700-user email server to Office 365, resolving previous downtime issues and reducing problems reported to the helpdesk.
• Installed and configured audio/video systems in 12 meeting rooms, documented system use, and delivered training to improve conferences with clients and optimize user experience.
• Led all phases of the system development lifecycle in converting to a VMware virtual server environment. This solution saved $75K in physical server, warranty, and operational costs.

Confidential

IT Specialist

Responsibilities:

• Managed a project to open fourteen new offices in the county. Providing each office with fully equipment server room, IT equipment, Internet connection, and connecting all of those fourteen offices through VPN to the HQ office in Baghdad. This included designing, managing and implementing the work.
• Conducted on-site infrastructure assessments, designed TCP/IP LAN and WAN structures, and implemented systems in 15 offices.
• This allowed the 400 employees region-wide to connect to the main office via virtual private network (VPN), access shared networks, and conserve resources.
• Provided 24/7 on-site, tier 2 support of technical issues, ensuring smooth system operations.
• Designed and managed the IT inventory/asset management system, tracking all items to reduce wasteful spending and increase security.

Confidential

IT Specialist

Responsibilities:

• Monitored, maintained, and provided 24/7 support for 220-user network infrastructure that included file server, DHCP server, DNS server, Cisco switches, and desktop computers.
• Developed backup and disaster recovery plans to provide proactive security monitoring, define usage policies, and ensure continuous Internet and network connectivity.

Confidential

Field Engineer

Responsibilities:

• Liaised with the Iraqi Ministries of Communication and Oil to implement three communication projects.
• Supervised IT contractors and served as point of contact with multiple providers, ensuring project requirements were satisfied and deadlines were met.
• Consulted with Iraqi officials to determine telecommunications needs and introduce services available, delivering and reviewing findings to support business proposal development.