SUMMARY

• Specializing in all functions of MECM. Extensive experience in implementing and automating tasks such as software packaging and deployment, automated security patching, and Operating System Deployment
• Adept in assessing the current IT environment and finding areas where efficiency can be increased through capacity planning and assessment, and automation. Verifiable results in the ability to produce and implement enterprise quality, cost effective solutions.
• Extensive experience in high pressure decision making situations such as major server outages, or initiatives that cause major negative impacts to the end users. Strong ability to quickly and carefully assess all options before execution with a strong sense of accountability.
• Strong emphasis on knowledge sharing and documentation. Assisting colleagues to ensure the implementations are operated appropriately and the proper support is delivered to maintain customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential, Bethesda MD

Systems Engineer

Responsibilities:

• Served as a Systems Engineer for the NIHs Office of Research Services.
• Utilizing MECM, Developed and established a stable Operating System Deployment process for workstation deployments for the entire organization
• Assisted with the Organizations Windows 7 to 10 migrations by building MECM task sequences that can perform in place upgrades.
• Remediated or addressed vulnerability and compliance issues as reported by the security team.
• Stabilized what was an unstable MECM environment by reviewing the environment. Finding issues with boundary groups and site server configuration.
• Created and deployed application packages
• Served as a Tier 4 escalation point for all end user related issues.
• Created and deployed scripts to automate tasks that were done manually.
• Performed all general maintenance and diagnostics of all SCCM components or issues
• Monitored the overall security update deployment process, ensuring that patches are properly assigned for deployment within the proper maintenance windows and avoiding disruptions to the end users

Confidential, Bethesda MD

SCCM Engineer

Responsibilities:

• Architected and built the company’s current SCCM Infrastructure and implemented standards and procedures for every aspect of the product
• Created software packages and managed all software and package deployments
• Took ownership of the company’s desktop engineering functions and implemented the company’s Operating System Deployment process
• Assisted with the Company’s Windows 7 to 10 migrations by building task sequences that can perform in place upgrades.
• Managed all security updates deployments for both Servers and Workstations. Utilizing maintenance windows for server patching
• Created custom reports to accommodate the data collection needs of different departments
• Expanded SCCM to manage multiple domains
• Assisted with internal and external audits by supplying data requested by the auditors
• Performed all general maintenance and diagnostics of all SCCM components or issues
• General maintenance and diagnostics of all infrastructure related issues that cannot afford significant downtime
• Administered Active Directory Users and Groups as well as Group Policy Objects

Confidential, Washington DC

Senior Desktop Architect

Responsibilities:

• Resolved incident tickets pertaining to desktop and server related issues through Service Now
• Ensured that server and desktop builds adhered to standards as determined by Desktop Engineering group
• Coordinated the review and approval of monthly security updates and scheduled its distribution through SCCM.
• Engineered standard Operating System Deployment builds for Windows 10, including customizations, branding, application testing, and group policy standardization
• Consulted in the desktop migration project to transition from Windows 8.1 to Windows 10
• Maintained and updated company desktop images and MDT/SCCM task sequences, inserting updated security updates, as well as applying the latest versions of standard applications on a quarterly basis
• Actively research ways to improve and automate the provisioning process
• Ensured Operating System builds are compatible across all active desktops and virtual machines within the organization
• Managed, created, tested and applied desktop OS related group polices
• Created and appended PowerShell scripts to enhance automation of Operating System Deployments
• Administered most aspects of SCCM including Device Collections, Software Updates, and Task Sequences.
• Reviewed SCCM logs to diagnose issues pertaining to the SCCM infrastructure, and OS and Package deployments.

Confidential, Reston VA

Desktop Engineer

Responsibilities:

• Engineered standard Operating System Deployment builds for Windows 10, including customizations, branding, application testing, and group policy standardization
• Engineered and consulted in the desktop migration project to transition from Windows 7 to Windows 10
• Maintained and updated company desktop images and MDT/SCCM task sequences, inserting updated security updates, as well as applying the latest versions of standard applications on a quarterly basis
• Actively research ways to improve and automate the provisioning process
• Ensured Operating System builds are compatible across all active desktops within the organization
• Engaged in troubleshooting of operating system deployment related issues in the imaging area
• Retrofitted the operating system deployment process to facilitate major changes and upgrades required for the desktop environment.
• Designed implementation plan, as well as executed SCCM site updates from SCCM 2012 SP1 to R2 SP1 and Cumulative Update 1
• Executed updates from MDT 2012 to MDT 2013 Update 1 and ADK 8.1 to ADK 10 to ensure compatibility
• Utilized both the application and package model to create software packages where needed within the task sequence
• Created scripts (utilizing command lines, powershell and vbscript) when necessary to further automate the deployment process

Confidential, Columbia, MD

Desktop Engineer

Responsibilities:

• Lead several major software deployment upgrade initiatives, mostly utilizing SCCM as the tool to properly perform complex application deployments and ensured that user and system impact are minimal and no network latency is experienced
• Implemented automation of workstation provisioning using SCCM set to the organization’s standards for Windows 7 and Windows 8.1
• Served as an escalation point for enterprise related issues.
• Administered Active Directory infrastructure, provided consultation on improving the current its current state, including best practices on how security groups, organizational units and containers should be utilized
• Provisioned SCCM distribution points for remote offices, and responsible for maintaining distribution points for remote offices (both domestic and international)
• Maintained and administered all System Center Configuration Manager (SCCM) environment, maintaining organization of device collections, software packages, software advertisements and deployment.
• Generated reports containing data for several groups to allow them to track the progress of their own projects
• Documented standards and procedures for Tier 1 support analysts in order to increase productivity and efficiency of service delivery to the end user
• Served as a consultant for application owners on how to efficiently provision their softwareProvide consultation on tools that the IT department needed in order to improve efficiency in performance
• Reviewed SCCM logs to diagnose specific SCCM related issues

Confidential, Germantown, MD

Senior Systems Administrator

Responsibilities:

• Maintained and created the standard workstation images using Microsoft Deployment Toolkit (MDT) as the primary deployment tool.
• Addressed escalated tickets related to infrastructure issues
• Managed and patched virtual servers within a VMWare infrastructure
• Managed, created and enforced group policies within Active Directory
• Maintained the standard images for the Citrix VDI environment
• Maintained and administered the System Center Configuration Manager (SCCM) environment, maintaining the organization of device collections, software packages, software advertisements and deployment.
• Responsible for maintaining the overall uptime and functionality of the SCCM environment
• Utilizing SCCM, created application packages that are deployed to workstations
• Executed and monitored the deployment of Microsoft security patches for all workstations
• Diagnosed and addressed issues within Active Directory, from managing Organizational Units, computer and user objects. Addressing rights and credentials, and managing service accounts.
• Reviewed SCCM logs to diagnose specific SCCM related issues
• Through the monitoring of logs, improved the turnaround time for workstation provisioning from 48 hours to 6 hours

Confidential, Columbia, MD

Systems Engineer

Responsibilities:

• Designed, built and implemented the company’s SCCM infrastructure which consisted of a Primary Site, a Secondary Site and one distribution point, along with configuration of discovery method and the standardized management of device collections, user collections and software packages
• Utilizing System Center Configuration Manager (SCCM), along with the integration of Microsoft Deployment Toolkit (MDT) implemented automated process for server and workstation provisioning that provided flexibility across all hardware and virtual platforms. The process ensured that all system deployments meet standards. The process decreased the need for user interaction by 75% while increasing the speed of delivery for any workstation or server requests
• Served as escalation point for issues related to several aspects of the IT environment such as (but not limited to), Server OS related issues, Active Directory, Domain authentication, desktop and server deployments.
• Established and documented the standards and procedures for server backups and file restore and encryption (Bitlocker)
• Implemented a software repository using System Center’s Software Center (which is part of SCCM) to provide a self - service portal for users to install approved applications. An approval process was put in place for software that required management approval. The repository also enabled the IT group to control the number of instances of a particular software product to ensure that licensing agreements are maintained.
• Utilizing WSUS in collaboration with SCCM, designed and implemented the scheduling and automated deployment of security updates to Windows workstations and servers, ensuring that all computers are compliant with security standards
• Established and implemented baseline standards while using System Center Configuration Manager (SCCM) to enforce those standards or report non-compliant systems. Compliance settings include, custom Operating System settings, Security Updates, Malware definition updates, BIOS settings, required software and blacklisted software.
• Implemented scripts and applied commands through Powershell to automate application tasks as well as server operating system configuration.
• Performed migration of System Center products (SCCM, SCVMM, and SCDPM) from 2010 to 2012 R2
• Administered and Troubleshoot Microsoft Exchange tasks and issues (User Mailboxes, Site Mailboxes, Transport Settings) in Microsoft Exchange 2013’s Exchange Admin Center (EAC)
• Administered Active Directory objects and organizational units, as well as creating, maintaining and managing group policy objects
• Created custom reports by querying databases using Microsoft SQL Management Studio. These reports were use to assess current resource capacity and performance of IT server infrastructure
• Provided knowledge sharing initiatives and mentoring junior associates, to ensure proper tier 1 support for SCCM related tasks (Updates, OS Deployment and software pushes)
• Managed and monitored SCCM deployments and advertisements for user collections, device collection and configuration baselines

Confidential, Bethesda, MD

Senior Technical Analyst

Responsibilities:

• Developed a universal operating system deployment solution utilizing the Microsoft Deployment Toolkit (MDT) which allowed deployments to be hardware agnostic, required 50% less storage space, increased OS image updating from one week to one day, and eliminated any licensing costs attributed to imaging tools.
• Provided Tier 3 technical support for issue pertaining to server hardware, the VMWare virtualization infrastructure, operating system deployment using Altiris and Microsoft deployment Toolkit.
• Played a lead role in the implementation of Windows Server 2008 and 2008R2 into the production environment, including the standardization of the operating systems configuration to comply with the company’s security and performance standards as well as implementing the (Key Management Server) licensing and activation method of the operating system.
• Implemented a lower cost High Availability solution for VMware ESXi servers residing in some hotels, by using a SAS based enclosures that provided SAN storage-like solutions and redundancy.
• Responsible for overall management and maintenance of the development lab that is built to simulate the production environment. The lab consists of over 200 physical servers, some of which serve as hosts for over 300 virtual machines. Responsibilities include maintenance and uptime, asset management, security access management and compliance to safety regulations
• Worked on a worldwide operating system migration (Server 2003 to Server 2008), contributing to the migration strategy and assuming the role of main technical contact in the event of issues that may pertain to unfamiliarity with the new operating system.
• Participated in the testing, architecture and the implementation of the Confidential International’s current VMWare ESXi environment.
• Participated in providing standard procedures for Confidential International’s physical to virtual migration project utilizing products such as Platespin and VMWare converter
• Received an award and recognition for facilitating an emergency build of 50 virtual machines and creating a small scale simulation of a production environment in order to test the stability a hotfix release by Microsoft pertaining the daylight savings time.
• Engaged in proof of concept and implementation strategies for DS3 Datavault secure off-site server backup and disaster recovery solution
• Tested and Certified server hardware, drivers and firmware while providing documentation on findings and justifications for approval
• Developed command line scripts and Powershell scripts to automate several post server installation tasks, reducing the amount it would take to place a server in a managed state
• Implemented Microsoft System Center tools for proof of concept review. Built an environment specifically for this project wherein SCCM was used to deploy operating systems and patches, with Microsoft Virtual Machine Manager as the management tools for a Hyper-V environment

Confidential, Washington DC

Network Administrator

Responsibilities:

• Responsible for most end-user support concerning hardware issues, or issues pertaining to software such as MS Office Suite and E-mail clients.
• Maintain functionality of current technology, as well as, do research for future technology implementation.
• Administered Active Directory within a Windows 2003 environment.
• Responsible for administering user accounts, logon scripts, security privileges, and group policies.
• Responsible for maintaining file servers file access, optimization and back up.
• Responsible for maintaining Exchange 2003 servers, creating user accounts, setting mailbox quotas, setting public folders.

Confidential, Washington DC

Front Desk/ Network Support

Responsibilities:

• Supported Network of 15-20 users
• Provided end-user support for the whole organization
• Administered Windows 2000 server with Exchange 2000 Installed
• Support remote staff over the phone and configured and supported terminal services for remote access.