We provide IT Staff Augmentation Services!

Technical Analyst Resume Profile

OBJECTIVE:

  • Obtain a challenging position in a company that will benefit from my technical skills, motivation, and dedication, while satisfying my desire to learn new technologies.
  • STRENGTHS: Customer Service, Project Management, Troubleshooting, and Organizational skills.
  • Over 18 years of I.T. experience in Federal, State, and Private Sectors

WORK Experience:

Systems Administrator/I.T. Specialist

Confidential

  • Systems Administration of user and computer accounts through Active Directory/ARS
  • Administration of 6 Windows Server 2008 and 2003 servers including server rebuild, RAID, maintenance, and weekly updates including SharePoint Administration and SQL Server.
  • Data backup of servers using both Commvault and XCOPY backup systems.
  • Provide End User support for all Windows 7 computers including printers, scanners, etc.
  • Support Green and Blue networks as well as Naval Health Clinic Hawaii NHCH Enterprise.
  • Provide support for telephone systems PBX , tele-com, and tele-video VTC systems.
  • Provide administration and support of Dental Digital Imaging Software XrayvisionDCV , Dental Appointment Scheduler Software DENCAS , and Composite Health Care System CHCS
  • Provide support and updates for systems using RDP, SMS, and Microsoft SCCM.
  • Use of Remedy Ticketing System for call and status tracking of I.T. Support

Jr. Systems/Network Administrator

Confidential

  • Assist Senior Systems Admin with configuring, monitoring, and maintaining corporate networks
  • Setup and maintain all servers, desktops, laptops, printers, and scanners
  • Provide hardware, software, and network support.
  • Linux Red Hat Enterprise 5.4 Installs on Dell PowerEdge and Sun SunFire servers.
  • SharePoint Administration for Intranet file access and storage
  • Symantec Endpoint Protection Manager and Client installs and administration
  • Support and Create DHCP reservations, DNS Queries, and FTP setup.
  • Mitel Phone Administration and setup.
  • WSUS server setup and administration, Approve and install windows updates
  • Virtual Machine Server Administration using VMWare
  • Microsoft Exchange 2007 Management , Outlook Email Configuration
  • Windows Active Directory and Group Policy Administration
  • MS Office Outlook 2007/2010 Templates and Rules
  • Daily server backups using Commcell Comvault
  • Ghost server setup and administration for images and backup
  • Microsoft Forefront Security and Sonicwall VPN experience
  • Windows 7 install and Administration
  • Spiceworks for network Inventory and status
  • Create, update, and maintain documentation for I.T. policies, procedures, and guidelines.

Technical Support Specialist

Confidential

  • Provide hardware support, maintenance, and repair for all PCs, printers, laptops, scanners, and servers for both the corporate and warehouse systems.
  • Software support for Oracle, SharePoint, MS Office 2003/2007, and various in-house software.
  • Administration and support Shoretel IP phones and ports as well as the Shoreware phone systems.
  • Administer user accounts and permissions using the MS Exchange Console and Active Directory.
  • Maintains pc and laptop images using Norton Ghost including updates and drivers.
  • Routine maintenance on Label and multifunction printers used for production.
  • Use Shavlik to deploy security and windows updates through the network.
  • Administer Symantec Endpoint Manager for pc and laptop malware security.
  • Maintain and Administer Security Surveillance cameras and software companywide.
  • Provide network support for Company servers and assist Sys. Admins with network operations.
  • Systems Technician II-Airline Systems, Confidential
  • Designs, selects, installs, maintain and provide user assistance for personal computer and network equipment develops interfaces between departmental equipment and other County computer systems.

IT Support Technician

Confidential

  • Provide first and second level support for pc's, laptops, scanners, printers, handhelds, and network.
  • Desktop troubleshooting and new pc imaging using Ghost with new software packages.
  • Coordinate work and projects using SMS, APPLIX, and MAGIC. Ex: District wide XP upgrade.
  • Manage users' right and privileges with Active Directory and user network connectivity
  • Install and maintain various software such as Autocad, Avantis, Softricity, AS/400, Lotus Notes,
  • Systems Management Server SMS , Ghost, and most Adobe and Macromedia products
  • Assist Systems Administrator with installing servers, backup media, and router/switch installs.

Technical Analyst

Confidential

  • Support all hardware and software issues for Boyd Gaming Coporate Office Computers.
  • Install and Configure Windows 2000 and XP, update service packs and patches.
  • Provide I.T. support for the Stardust, Main Street, California, Freemont, and Sam's Town Casinos.
  • Hardware support and network connectivity for pc's and printers both desktop and Multifunction
  • Support specialized software such as SDS, LAWSON, AS400, CITRIX, and LOTUS NOTES.
  • Install and maintain Altiris Deployment Server for Windows 2000 and XP.

Network Administrator

Confidential

  • Windows 2000 Server and desktop installs, Added users, setting security rights.
  • PC maintenance, upgrade, and repair
  • Setup and maintain LAN. Setup and Maintain Company Website
  • Install and troubleshoot Lotus Notes client

PC/Network Technicia

Confidential

  • Windows 2000/NT/98 install, configure and troubleshoot
  • PC build, QC, maintenance, upgrade, and repair. Setup and maintain LAN
  • Install routers, hubs, and Cable-DSL modems for Internet Sharing

Technical Support Specialist

Confidential

First and Second level Call Center Computer/Internet Support

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