SUMMARY

• Well - oriented professional who TEMPhas been working in teh Information Technology field for teh last thirteen years.
• Experienced Systems Administrator with a wide range of skill sets extending from Windows Active Directory, Exchange, Altiris, Citrix, VMWare, and networking.
• Proficient in all Windows platforms with very strong troubleshooting skills.
• Highly motivated, fast learner with excellent verbal communication skills.
• Strong independent worker who also works well as part of a smaller or larger team.
• Skilled in building strong relationships across all levels of management and business units.

TECHNICAL SKILLS

Management: Remote staff management, team performance improvement, project management, service level agreement development measurement, and delivery.

Operating Systems: Windows 2000/2003/2008 Server, Windows XP/Vista/7 Professional, Exchange 2000/2003/2010Server, VMware Workstation/ESX Server

Networking/Telecom: TCP/IP, SMTP, DHCP, DNS, ISDN, Video Conferencing, Avaya Definity/Audix systems, iSCSI

Tracking Systems: Remedy, Service-now, Support Magic

Hardware: HP printers, NIC cards, RAID Controllers, Dell and HP serversDL360, DL380, BL25P &BL460C infrastructure, Cisco SA520w, NAS

Applications: Symantec Endpoint Enterprise, McAfee, Microsoft Office Suite, Altiris, RSA, Wireless, Terminal Server, Script Logic, Jet Admin, DameWare Utilities, LogMeIn, Blackberry Enterprise Manager, Volume Shadow Copy, WUG (Wat’s Up Gold), Integrated Lights Out, SQL Server, Oracle, Windows Server Update Services, Citrix, SSL VPN, FogLight Network Management Syste

PROFESSIONAL EXPERIENCE

IT Systems Administrator/Citrix Engineer

Confidential, Colege, MD

Responsibilities:

• Administer Citrix presentation servers and NetScaler appliances for 250 Access Gateway remote users.
• Responsible Active Directory systems and other Windows client/server systems which included server CIS benchmark hardening, upgrades, patch management, and application customization
• Built and maintain SQL server databases/maintenance plans for all Windows servers
• Designed new infrastructure using XenServer virtual technology for Citrix 6.5
• Migrated VPN remote functionality from using RSA tokens to SecureAuth SSL autantication method
• Monitored logs for Citrix presentation servers with EdgeSight utility
• Worked within teh ITIL framework before implementing any new changes within teh environment
• Authored Citrix and Active Directory documentation for teh NARA infrastructure

IT Network Administrator

Confidential, Frederick, MD

Responsibilities:

• Designed/Implemented Active Directory Windows 2008 to provide a primary centralize secure infrastructure environment for client users.
• Configured Cisco SA520 with firewall restrictions to secure teh integrity of teh data stored on teh network from internal/external network breach.
• Provided SSL VPN solution for remote network access from off-premise location.
• Migrated customers over from Yahoo based e-mail to Exchange 2010 cloud services.
• Installed secure/guest wireless access for customers and clients to access network resources along with internet connectivity.
• Installed/Configured VMWare Workstation 8 to manage production servers moving forward to reduce all-over hardware cost and power consumption within teh organization.
• Implemented MozyPro online backup solution for network servers to store company data off-premise to a secure location.
• Standardize customer desktop/laptop systems via Group Policy.

Supervisor, IT Support/Systems Administrator

Confidential, Rockville, MD

Responsibilities:

• Maintain Windows Server/Active Directory systems and other Windows client/server systems which included server hardening, upgrades, patch management, and application customization, while meeting FDA regulatory requirements for those systems.
• Built and deployed SEP and SEPM anti-virus client agent globally
• Managed LAN connectivity for physical and virtual host servers.
• Managed WUG (Wat’s Up Gold) to monitor servers and application uptime.
• Lead as team member in teh selection, design, and implementation of new or updated application programs, operating systems, databases, and hardware requirements.
• Responsible for Service Desk/Desktop Engineering functions such as image creation, inventory management, software distribution, and defining standards.
• Managed VSS to maintain local backup copy of customer data.
• Provided management of projects requiring upgrades to servers/desktop operating systems and/or productivity software.
• Responsible for reviewing and managing teh hardware/software lifecycle process for computer resources and management of end user computing assets.
• Generate Service Desk metrics reports for monthly performance goals.

Systems Administrator

Confidential, Rockville, MD

Responsibilities:

• Led teh Eastern Region North American site support unit for a company with 10,000 users.
• Assisted with planning, design, and configuration and oversaw teh divestiture from a $4B Biotechnology company, Life Technologies (formerly Confidential .)
• Migrated 650 users to a new Active Directory and Exchange 2003 environment. Driving down support costs, and improving teh supportability of teh organization. Led teh transition of migrating blackberry remote users from one enterprise environment to another.
• Integrated Citrix XenApp Server environment with hosted published applications for laboratory interface system leading to a reduction in support costs.
• Drove down support costs by migration physical servers to VMWare ESX based virtual environment. Efforts reduced total server footprint by 10%.
• Migrated over 650 users from teh parent company to Confidential for Active Directory and Exchange 2003 implementation.
• Led teh transition of migrating blackberry remote users from one enterprise environment to another.
• Rebuilt XenApp infrastructure on latest Citrix platform as a part transition divesture.
• Integrated Citrix XenApp Server environment with hosted published applications for laboratory interfacing systems.
• Managed day-to-day administration of a variety of systems including, anti-virus, client-server applications, Citrix, VPN Client, telephony and assorted other systems.
• Managed WSUS for teh deployment of critical/security patches for servers and client workstations to prevent any outbreaks within teh organization.
• Authored standard operating procedures for servers, network, and workstation policies.

Site Support Supervisor & Eastern Regional Lead

Confidential, Frederick, MD

Responsibilities:

• Drove teh adoption of me.T.me.L based best practices throughout teh business. Effort improved support capabilities of teh site support team while driving down customer service complaints.
• Responsible for scheduling and directing of site support resources in across five disparate sites, and across three different lines of business to implement key support initiatives.
• Authored standard operating procedures and assisted with teh creation of site support related policies
• Administrated PBX and Voice mail system for user environment including patch panel and software configuration setup.
• Led site support team during teh global migration from Windows NT 4.0, Exchange 5.5 to Windows 2003, Active Directory and Exchange 2003.

Site Support Supervisor

Confidential, Frederick, MD

Responsibilities:

• Managed Altiris 5.x and Altiris 6.x for desktop deployment, application management and troubleshooting.
• Oversaw security patching and management for enterprise clients.
• Design and implemented collaboration site to be used with other site support personnel to improve communication, process flow and procedures in North America.
• Developed and implemented a new hire orientation program to introducing new employees to policies and procedures enforced by teh Information Technology department.

Site Support Technician II

Confidential, Frederick, MD

Responsibilities:

• Reduced deployment time by creating a new standard image for all enterprise clients using Altiris.
• Developed new standard operating procedures template and guidelines for software installation.
• Assisted System Administration and Engineering team with network infrastructure transition doing teh InforMax acquisition.