SUMMARY

• Senior Systems Engineer and IT Leader eager to leverage valuable experience and expertise providing expert solutions in in the IT industry.
• Consistently proactive and solution - focused while supporting Windows, Linux, VMWare, and HNAS. Skillful at modernizing legacy systems and training teams to think in innovative, more effective ways.
• Acts as a change agent, maximizing development life cycles and Enterprise-wide services, programs and projects for targeted, strategic initiatives. Effectively balances multiple, concurrent and highly complex projects.
• Highly skilled at explaining technical concepts to clients and users. Excellent writing skills as wordsmith for non-IT staff. Currently holds a Public Trust Clearance.

TECHNICAL SKILLS

• Enterprise-Level Solutions
• Project Deployment
• Strategic Planning
• Business Intelligence
• Big Data Management | Leadership
• Cloud Computing
• Client Relations
• AWS DEV/OPS Engineering
• Healthcare & Nonprofits
• Performance Engineering
• Strategic Planning
• Systems Integration
• Technical Strategies
• Business Efficiencies
• Risk Management
• Teambuilding
• Security Procedures & Clearance
• Government Policies
• Change Management
• Data Analysis
• Innovative Solutions

PROFESSIONAL EXPERIENCE

Senior Systems Administrator

Confidential

Responsibilities:

• Inherited SolarWinds Orion Infrastructure after the Sunburst Cyberattack; utilized multiple security artifact analytical tools to study the impact; created a backup of critical system data and decommissioned old servers; built, configured and restored new Orion servers; ran multiple security vulnerability scans to ensure data integrity.
• Successfully revived government productivity and performance in less time than project scope - saved the government over $1.2 million in specialized vendor security restoration cost.
• Supported Datacenter engineer with unique naming conventions to identify different clusters and add configurations to optimize storage usage using vRealize Operations Manager for ongoing project to virtualize (P2V) existing storage solution.
• Significantly reduced hours of engineers and provided education on VMWare Virtualization best practices; cut cost while enhancing productivity and ensuring maximum high availability.
• Ensured and maintained system security and data integrity using Tripwire Enterprise, Altiris and McAfee Endpoint.
• Monitored ongoing Cron task, updates and resource management on Linux servers for compliance.
• Collaborated on SOCC projects and assist team members; supported ongoing VMWare vSAN rollout.

Senior Windows/VMware Administrator

Confidential

Responsibilities:

• Transitioned from supporting 400 users remotely to supporting 2500 users remotely in upgrading Horizon infrastructure due to Covid-19; with only a week's notice, doubled the resource capacity and added additional host per VMWare best practice guidelines.
• Facilitated an Antivirus solution and a Cybersecurity Advanced Monitoring solution for daily infections and data loss across multiple systems; ran robust scans; created a virtual test environment and implemented ESET company wide; configured multiple policies customized to specific environment.
• Successfully migrated EMC NAS solution to New Hitachi HNAS solution; configured new Host and decommissioned legacy EMC host; configured clusters, VIPS, LUNS, dedupe settings, vCenter, etc. - clients reported faster downloading times, data stability, increased overall speed.
• Configured and deployed windows updates and applications utilizing SCCM (System Center Configuration Manager).
• Led implementation, operations, configuration and maintenance of VMware components to vCenter (6.0, 6.5, 6.7 & 7.0), SRM for disaster recovery, Horizon desktop and app virtualization, vRealize log Insight for log collection, vRealize Operations Manager for metrics and alerts of our virtual infrastructure, NSX Manager for virtual routing, vLan and firewall scalability.
• Ensured management of Hitachi HNAS using Hitachi HCP (Hitachi Content Platform).
• Provided AWS and Azure cloud services solutions; managed employee peripherals through VMware AirWatch MDM.
• Worked closely with Firewall admins to configure vLans and NSX firewall East/West solutions.
• Utilized PDQ Deploy for specialized departments that use older applications on earlier Windows 10 feature builds or Windows 7 as to comply with HIPPA standards.

IS Manager

Confidential

Responsibilities:

• IT liaison between high profile clients as to garner transparency for expected systems responsibilities
• Facilitated, configured and administered training on FreshDesk ticketing system; monitored daily backups using Simpana Commvault 10; managed multiple offsite Linux (Fedora) web servers
• Delivered a site-wide MAC OS upgrade project from OS X 10.10 to OS X El Capitan 11.10.
• Upgraded site from Vipre Enterprise antivirus to ESET NOD32 as it supports PC and MAC nodes.
• Crucial role in email eDiscovery analysis to address pending litigation requirements.
• Managed 90% VMware ESXI virtualized environment through VMware vCenter.
• Troubleshoot and Administered Adobe Creative Cloud applications for design team.
• Performed Cisco 5510 ASA OS and Security updates via a scheduled after hour process.
• Escalation point of contact for all Server Administration, Virtual Host, DPM, DFS and VPN related issues
• Analyzed Event Viewer for multiple systems related and build failures.
• Supported the Desktop Team with troubleshooting issues that maybe related to server related issues.
• Managed server support queues through HP’s CAPRS ticketing system; resolved support request globally.

Senior Support Engineer

Confidential

Responsibilities:

• Obtained a Gaining License through an extensive 10-year background check, validating resume authenticity.
• Configured, mounted and patched Juniper switches in com closets, slot machines and Demarc locations.
• Setup, imaged and installed Thin Clients into multiple Table Games locations.
• Patching hundreds of devices following Caesars thorough crossover methodology and cable management specifics.
• Administered and maintained daily requests through Remedy 7.1
• Point of contact for root-cause analysis of recurring issues, system backups, and security software configurations.
• Expertly utilized Active Directory to manage Servers, PC’s, User accounts, Group Policies, and Mobile devices.
• Provided leadership on multiple Software, Network and Hardware upgrade projects while working directly with Executive management, board members and users.
• Coordinated the design, development and implementation of our Disaster Recovery Plan.
• Worked closely with Project Manager on multiple application projects to maintain delivery on scheduled dates.
• Lead support specialist for all VPs and Board members, including Laptop, iPhone, iPad, and conference room.
• Primary Tier 3 support contact for Accounting teams Microsoft Dynamics SL 2011 Accounts Payable application.

Desktop Operations Project Manager

Confidential

Responsibilities:

• Worked closely with Government PM to ensure completion of tasks and service calls of desktop support technicians.
• Utilized NIAMS Remedy ticketing systems, importing data into Excel to produce monthly operations reports.
• Coached and mentored support staff while focuing on customer service and proactive communications with users.
• Developed and implemented wide ranging dual platform initiatives including Mac Encryption, Mac integration in the AD environment, and Mac refresh cycle.
• Analyzed and updated new information systems products and services while managing changes to existing products.
• Monitored support queues to ensure timely responses meeting SLA requirements.
• Advanced to BP/Building Primary the first year while resolving upper management client concerns more directly.
• Led an impactful desktop rollout project that saved Standard & Poors +$250,000 in asset costs.
• First point of contact for daily comments and concerns related to Setup Tool application: Deal modeling software.
• Ensured and maintained troubleshooting, diagnosing, installation, upgrades, configuration, and repair of Dell Laptop’s (D630), Dell PC’s (Optiplex 755), Blackberry’s, PDA’s, network and personal printers.