IT Support Technician/Supervisor Resume Phoenix, AZ - Hire IT People

PROFESSIONAL EXPERIENCE

IT Support Technician/Supervisor

Confidential

Responsibilities:

Supervised staff of hardware, applications and infrastructure technicians for the ongoing operations of the Confidential .
Successfully transitioned from a Class II Confidential to a Class III Confidential while completing a $400 million - dollar Confidential expansion project and replacing all operating and management systems.
Participated in the implementation of a second full data center, mirrored to the existing datacenter for increased performance with redundancy and high availability.

Sales Representative

Confidential, Phoenix, AZ

Responsibilities:

Provided powersports equipment sales and demonstrations to a diverse customer group throughout the state of Arizona.
Successfully honed customer data probing, value based sales and product demonstration skills.
Provided network and VoIP support for organizations four locations.

Technology Director

Confidential, Sparta, WI

Responsibilities:

Manage information technology team to provide LAN, WAN, Internet and VoIP support to 2,900 students and 260 staff members in seven district locations.
Completed projects upgrading all network cabling, network fiber, WAN fiber, network backbone equipment, firewalls and filters.
Consolidated four datacenters into two and upgraded hosts and VMWare versions.
Replaced and upgraded Voice over Internet Protocol Phone System.
Migrated critical software systems to hosted cloud services for data protection and ease of management.

Network Systems Supervisor

Confidential, Onalaska, WI

Responsibilities:

Responsible for all aspects of the day-to-day operations of the district’s administrative, staff, and student networks.
Manage and maintain all servers/data center stacks and network equipment, power and data protection systems. Plan, coordinate and implement major projects in support of district goals and needs including Designed and installed Voice over Internet Protocol Phone System and Power o Ethernet network infrastructure for complete district phone system replacement.
Converted Apple Network Infrastructure to Microsoft Active Directory. Installed hardware for three VMWare VSphere Enterprise hosts pairs to support storage and application needs for school district staff and students. Installed and configured new Three Par and Nimble SANs. Provisioned and established volumes. Migrated all Apple servers, user accounts and application servers to new VMWare Virtual Machines.