TECHNICAL SKILLS

• Windows servers some Linux
• AWS
• Airwatch
• MobileIron
• Sikuli
• Lotus Notes
• MS Office Suite
• VMware ESXi
• Cisco routers and switches
• RSA
• PGP Encryption
• McAfee Endpoint Encryption
• HP Mobile Information Protection
• Acronis
• Norton Antivirus Corporate/Enterprise
• Katalon Studio
• Selenium IDE / WebDriver
• Java
• HP ALM / UFT
• Maven
• 508 compliance
• Jenkins
• SVN
• SoapUI
• Jira
• VersionOne
• SQL query
• Typescript
• Git
• Rest Assured
• TestNG
• Waterfall and Agile development

PROFESSIONAL EXPERIENCE

Confidential

Test Automation Engineer

Responsibilities:

• Develop test automation scripts using Katalon Studio for two EPA projects
• Troubleshoot issues wif application and communicate to the development team
• Gather requirements and create test scripts accordingly
• Conduct manual testing when needed during releases
• Setup Jenkins server to schedule test runs daily
• Develop end to end testing on complex Business Rule Engine
• Write scripts using Java and Katalon code
• Test backend services using Rest Assured wif Java
• Develop end to end Testcafe POM project wif Typescript
• USCIS 508 certified

Confidential, Falls Church, Virginia

Test Automation Engineer / Scrum Master / Business Analyst

Responsibilities:

• Built Junit testing framework using Selenium, Maven and Java to automate testing
• Defined and created test strategies according to requirements
• Designed and developed strategic Test Plans, Test Cases, and Test Reports
• Utilize years of troubleshooting skills to isolate cause of a defect
• Wrote functional/regression automation scripts to test 200+ Microstrategy reports for USPS
• Logged and tracked all defects in Jira
• Collaborated wif stakeholders to ensure business and technology alignment
• Developed use cases for Call Center reports and gather requirements
• Introduced and taught Agile to team members unfamiliar wif Scrum
• Conducted Daily Standup, Product Backlog, and Sprint Planning meetings

Confidential, Chantilly, Virginia

Mobile Application Infrastructure Engineer

Responsibilities:

• Responsible for building, configuring, and administer backend mobile infrastructure on ESXI
• Installed and configured lab environment consisting of Microsoft Exchange, Active Directory, Private Key Infrastructure, Blackberry Enterprise servers to support various features of AirWatch to support iOS and Android devices throughout DOJ
• Installed and configured Microsoft Forefront for Exchange for email protection
• Successfully engineered Cisco ASA Firewall for IPSEC/Anyconnect VPN connection wif RADIUS for single sign on
• Setup and configured secure enterprise email using S/MIME according to FIPS - 140-2 encryption requirement
• Created and suggested mobile enterprise policy according to job role
• Provisioned Android and iOS devices using Airwatch and MobileIron on SaaS instance or in house server
• Provided support for iOS developers wif infrastructure issues
• Documented procedures on infrastructure setup and best practice
• Collaborated on creating road maps and digital strategies for government agencies
• Tracked and communicated burn down chart wif the scrum team to optimize velocity and release progress
• Coached and developed the team to become a self-organized

Confidential, Metuchen, New Jersey

PC Refresh Deployment Technician

Responsibilities:

• Transferred data from old desktop to new using internal migration tool ISYS
• Kept track of hardware inventory
• If migration tool fails to transfer data, manual recovery of data and software installation was performed
• Resolved decryption issues wif system running Safeguard encryption
• Verified users’ data/archived emails are present and is able to send/receive emails
• Installed and troubleshot software RSA token for user and verify user’s able to connect through Juniper Network connect
• Provided remote technical assistance for migration issues wif new system

Confidential, Chantilly, Virginia

Freelance Systems Administrator / IT Consultant

Responsibilities:

• Setup, deployed, and administration of new NVCGE domain server running on Server 2008 Standard Edition
• Maintained and supported workstations running Windows XP for 30+ users
• Worked closely wif main office's IT group in evaluating and implementing solution to divide resources to Chantilly doctors and Fairfax doctors
• Administration and maintenance of Olympus Endoworks server
• Responsible for research and application of new patches and updates to avoid system issues due to older software installed on XP workstations
• Developed reputation as subject matter expert regarding technological needs for the office
• Coordinated and migrated from Windows XP to new desktops wif Windows 7

Confidential, Houston, Texas

Senior Information Technology Specialist

Responsibilities:

• Provided expert technical analysis and support for the United States Department of Agriculture (USDA)
• Administration of Active Directory for account configuration and password resets
• Configured and troubleshot Citrix XenApp 5.0 for application virtualization
• Performed hardware and software installation on government issued laptop and desktop systems
• Provided high level technical support for printers, fax machines, PCs, and servers
• Resolved security incident and malicious software related issues
• Provided remote assistance to international clients in support of the Foreign Agricultural Service (FAS) contract
• Provided Blackberry and iPhone support to USDA employees
• Performed user and machine recovery of WDE tokens for client accounts
• Performed RSA Token recovery for remote users
• Provided superior technical support for escalated and VIP trouble tickets

Confidential, Bridgewater, New Jersey

Senior Helpdesk Analyst

Responsibilities:

• Assisted on imaging, configuring, and deployment of new Dell laptops
• Resolved both Mac/PC hardware/software related issues
• Troubleshot PGP encrypted hard drives using PGP admin console
• Provided phone and desk side support for all users including VIPs
• Diagnosed and troubleshot Polycom video conferencing units
• Problem-solved network printer issues via remote desktop to print servers and locally
• Diagnosed and resolved hardware/software connectivity issues
• Implemented ITIL framework best practices
• Setup and deleted IP phone profiles using Uni-Max 2nd Nature
• Troubleshot and resolved VPN connectivity

Confidential, Rockville, Maryland

Tier II RTS Agent

Responsibilities:

• Implemented ITIL foundation best practices and SLAs to support customers wif great care for an excellent customer service experience
• Imaged workstations wif Norton Ghost
• Successfully resolved over 90% of issues on the first call to maximize uptime
• Backed up and restored data using Mobile Information Protection software
• Provided phone and desk side support on hardware/software issues for over 4300 agency end-users until issue was resolved
• Setup, verified functionality and troubleshot Polycom Video teleconference units
• Created new users in Active Directory
• Ensured all IT infrastructure equipment has appropriate vendor warranty and updated the Technical Operations Manager by way of regular performance
• Ensured that all phases of halp desk support are properly coordinated, monitored, logged, tracked for future references
• Supported Blackberry handheld devices for issues connecting to Exchange server, making calls, setting changes and many more
• Created and administered RSA tokens through RSA Admin control panel
• Manage and configure users in Active Directory
• Ensured provision of VIP Help Desk services to members of the OCC
• Supported Cisco VPN connectivity issues to organization's secure network

Confidential, Herndon, Virginia

Systems Admin / IT Consultant

Responsibilities:

• Supported Windows/Mac desktops, laptops, and servers
• Created new users in Mac server and applied necessary group policies
• Imaged company laptops and desktops using Norton Ghost
• Troubleshot and repaired hardware issues on Dell, Alienware, Toshiba, Compaq, HP, and Macintosh laptops and desktops
• Ensured all aspects of hardware and software are fully operational
• Troubleshot Cisco VPN connectivity issues
• Installed and configured Server 2003 for remote sites
• Created internal halp pages on company Wiki
• Create halp pages when new glitches or other issues arose in Ruckus Player
• Assisted in software testing on updated Ruckus Player versions

Confidential, Herndon, Virginia

Tier II Internet Specialist

Responsibilities:

• Assisted customers wif installing Winpoet/Macpoet on Windows 9X/ME/2000/XP/Vista/Macintosh operating systems
• Assisted customers on setting up and configuring consumer routers
• Troubleshot email and connectivity issues on customers' systems running Mac and Windows
• Troubleshot customers' VPN connectivity to their companies' secure network
• Provided excellent customer service regarding any concerns or issues customers may has
• Worked closely wif the Network Operation Center until trouble is resolved
• Resolved online support trouble tickets
• Trained new employees on technical and customer service techniques

Confidential, Fairfax, Virginia

Network Administrator / IT Consultant

Responsibilities:

• Upgraded Windows NT4.0 server and workstations running on Windows 95/ 98 to Advanced Server 2000 and XP workstations on custom built computers
• Deployed Active directory, Exchange, and print server
• Assisted users wif any hardware, software, and network connectivity issues
• Performed periodical maintenance and tape backup of server

Confidential, Chantilly, Virginia

IS Technician

Responsibilities:

• Mission critical support on all aspects of hardware/software and LAN/WAN issues
• Administration of Compaq Proliant servers running on NT4.0/2000 server
• Installed and configured new PC components or peripherals
• Setup new 9X/NT workstations using Norton Ghost
• Ran credit union batch jobs such as ACH and daily reports
• Backed up mainframe, PDC, and BDC using Arcserv on a daily basis
• In charge of database keeping and supply inventory

Confidential

Dial-Up Networking / Cable modem technician

Responsibilities:

• Responsible for troubleshooting dial-up networking, email, browser issues running on Win 3.11, Win9X, NT, and Macintosh operating systems
• Promoted to Tier II cable modem support after being in the company for 3 months
• Troubleshot any cable modem issues including problems wif Ethernet cards on customers’ computers
• Chosen to train new employees on all aspects of technical and customer service skills