SUMMARY

• A highly - accomplished and forward-thinking Telecommunications Professional, with extensive experience in solutions testing, network topologies, staging and configuring network equipment, installing and upgrading software, troubleshooting, technical support, and customer service.
• Leverages communication and analysis skills to verify feature releases of products, troubleshoot alarms and errors, and perform regression testing.
• A dedicated and technically-proficient producer, who also uses automated tools and scripts to confirm system performance and drives profitability by ensuring product quality and capability.

TECHNICAL SKILLS

Network Element/EMS/NMS: ALC 1631 DCS, Tellabs 5500 DCS, Adtran 2820 MUX, Overtures, Hatteras, Cisco CTM, 15454, ALC, OMS, DMX, Redback NetOp SE 800, Ciena ESM, Ciena Ethernet Switches (CN3960, CN3930, CN3931, CN5140, CN5150) Confidential NetSmart, FlashWave 9500, CDS

Ethernet and Signaling Protocols: Ethernet 802.3, 802.1ag, ATM, DS3, SS7, TCP and IP, OSPF, BGP, MPLS, SIP, SNMP 1 and 2c

Databases: AAA, ACS, DHCP, Oracle 10g, SQL, TOAD, Informix

Operating Systems: TL1, UNIX Administrator me and II, Linux, HP-UX v2, NMA, TIRKS

Computing Languages: Pascal, Tcl8.5, Python, Expect

Automation Tools: Spirent Test Center, Ixia Network, HP Mercury Quality Center, Sunrise Test Sets, Wireshark, Digital Lightwave, JDSU OTN

Carrier Class Service Order Provisioning and Polling Applications: SaskTel MARTENS and Open Switch Gate, Intec Billing System, AT&T BBNMS, Ciena IDIS

Technology Training: Lean Sigma (Online), Wireless 4G LTE, CCNA, MCSE (PC Professor)

PROFESSIONAL EXPERIENCE

Confidential, Davenport, Iowa

Network Engineer

Responsibilities:

• Migrated network users to different Cisco C3850/3750 switches, standalones or in stacks configured for MAB or dot1x client autantication.
• Used a fluke testset to troubleshoot client outages. Participated with monitoring outages in networks using teh Cisco Prime and CA Spectrum.
• Troubleshot and added new interfaces and services to teh Cisco network devices as directed: buildng new switch stacks, configuring new access and 10gigethernet ports, and configuring new ethernet port-channels.
• Decommissioned teh end of life switches, and turned up new switches.
• Replaced UPS APC batteries in switch closets and data centers.
• Responded to customer calls, and resolved trouble tickets on time.

Confidential, Des Moines, Iowa

CTAC Senior Customer Support Engineer

Responsibilities:

• Provided technical support of legacy Sonet/DWDM systems such as teh Nortel OC48 and OC192, DMX OC48 and OC192, CISCO 15454, DDM 2000, FT2000, and Overture/ADVA equipment. Other digital cross-connect systems included, teh Tellabs 5500 and Alcatel 1631, and teh Newbridge 46020.
• Other duties included, responding to customer calls, opening trouble tickets, installing, partitioning Unix servers, and installing EMS software.

Confidential, Des Moines, Iowa

Contractor/Transport Network Engineer

Responsibilities:

• Repaired and restored DSO, DS1, DS3, OC3 to OC192, UPSR/BLSR, OTN and DWDM networks.
• Worked with teh field techs and LEC testers to isolate teh source of teh errors, alarms, and conditions occurred in teh network.
• Restored teh outages and degrades in a timely manner. Kept management and other functional groups apprised of teh repairing progress.

Confidential, Hiawatha, Iowa

Network Analyst II

Responsibilities:

• Isolated root cause and repaired DS3, UPSR and BLSR SONET, DWDM, and inband management by looking at teh circuit design, remotely or locally logging into teh equipment, and running TL1 and CLI commands to monitor and analyze teh alarms and errors. Teh network elements included teh Alcatel-Lucent 1631 DACs, Tellabs 5500 DCS, Cisco 15454, Adtran MUXs 28XX, and Confidential, Infinera, and Cyan transport network equipment.
• Analyzed and compiled fault logs from various sources to create a root cause analysis report or a request for outage (RFO) report based on teh customer request.
• Coordinated with other carriers and field technicians for on-site support and for cooperative testing as required.
• Wrote MOPs and submitted notifications to teh Federal Communications Commissions (FCC) as required by law.

Confidential, Pearl River, New York

Contractor/Senior System Test Engineer

Responsibilities:

• Certified feature releases of company products.
• Employed regression testsing of OSPF standards and functionalities in teh company transport and access products (Flashwave 9500 and CDS) used in teh Data Communication Networks (DCNs).
• Provisioned and verified feature functionalities, including G.8031, LAG, EPL, and EVPL, using TL1 craft terminal.
• Verified Ethernet over SONET and SDH, including generating section, line and path alarms and errors, testing LCAS, and pause frames.

Confidential, Middletown, New Jersey

Contractor/Research Engineer

Responsibilities:

• Developed and analyzed test strategy documents to certify new features and functional specification testing for teh VPLS solutions using teh Ciena switches at teh customer edge and teh Juniper routers at teh core network.
• Oversaw new feature and regression testing for Ciena’s Element Management System used to provision and activate Ethernet services for mobile back-haul and metro Ethernet. Managed VLAN-based (ERS), port-based (EWS), and Connection Fault Management (CFM) services
• Built maximum VLAN-based Ethernet services, using TCL scripts to verify system performance. Generated different traffic types with varying MTU sizes, loads, and CIR and PIR to measure system stress and performance (utilized Spirent Test Center).
• At times, additional troubleshooting responsibilities included logging into teh Juniper distribution routers, maneuvred to a particular routing instance or vrf depending on teh vlanids to see if teh device mac addresses were discovered or cached in teh vrp ARP table. Used ping or traceroute to determine teh IP path. Teh Juniper distribution switches were already configured for BGP routing, and teh Juniper core switches were already configured for MPLS before teh packets reached teh customer edge (CE) routers.

Confidential, Herndon, Virginia

Lead QA, Operation Support Systems

Responsibilities:

• Tested teh feature functionalities of an Element Management System built from teh ground up to meet teh customer requirements for managing a push-to-talk device non as QChat.
• Set up a simulated SNMP agent to send SNMP traps to teh EMS.

Confidential, Atlanta, Georgia

Contractor/Senior Telecom OSS Quality Assurance Engineer

Responsibilities:

• Oversaw EMS certification testing, with features that included managing Multi-Services Provisioning Platforms (MSPP), Ethernet over UPSR and BLSR Sonet Rings, Redback BRAS, and Metro Ethernet.
• Conducted technical trials to ensure meeting of functional requirements prior to deployment.
• Managed test cases and bug resolutions, using HP Quality Center.
• Installed, configured, and secured servers used in testing, including Solaris 10, HP-UX v2, and Oracle 10g.