EXPERIENCE SUMMARY:

• Knowledgeable professional with 10 years experience in Information Technology. Background includes field support, desktop support, system administration with specifics of application and data access control, network migration, e-mail/messaging support, in addition to help desk management and training. Experienced with windows server builds, database configurations. Provided support for various hardware and software solutions.
• A well rounded tech with practical hands on knowledge supporting international sites with over 20,000 users. I've served in leadership roles that incorporated duties of a project coordinator and team lead, managing groups of technicians and project progression. I've been responsible for maintaining the daily completion of assigned tasks and projects while overseeing the work of other technician. I've served as the POC for escalations and concerns of executive staff members. Provided post project support for large scale network operations center in a 24x7 production environment and rotating on call schedules. Works well within a group or individually to complete a project. Familiar with the concepts and policies of ITIL. Currently A and Dell DCSE certified. Presently working towards the MCITP and the Security certifications.

RELEVANT SKILLS:

Active Directory

• Knowledgeable of domain trusts and Topology
• Knowledgeable of Exchange and DNS integration.
• Knowledgeable of Global, Universal, and Security Group Nesting.
• Knowledgeable of object policies and permissions configuration
• Knowledgeable of security policies and user access controls

Microsoft Exchange

• Mail moves from Exchange 5.5 to 2003 environment.
• Mail recovery utilizing Recovery Storage Groups and Exmerge
• Created and maintained storage groups
• Maintained SMTP global policies
• Knowledgeable of troubleshooting procedures for Exchange and MS Outlook clients.
• Knowledgeable of clustering and load balancing procedures

Microsoft Server

Migration from NT to 2003, installation, remote and unattended, configuration, administration, remote administration, terminal services, networking, security, encryption, certificate services, group policies, remote application deployment, directory services, active directory, implemented DNS, DHCP, VPN's. Forest, domain, and organizational unit structure administration.

MS Communicator/ Lync

• Knowledgeable of OCS LCS administration and configurations.
• Knowledgeable of installation and upgrade process.
• Knowledgeable of maintenance and change processes.

MOM 2005/SCOM

• Installation and configuration
• Maintain reporting
• Monitored alerts through the web console
• Administered management packs

Customer Service

• Ensure trouble tickets are handled in accordance to Service Level Agreement
• Review latest software and advise management of feasibility
• Implement policies and procedures and communicate to end-users
• Prepare hardware/software procedural documentation.
• Provide 3rd level phone and desktop support to end-users
• Managed help desk

Application / Hardware Support

• Set up and maintain PCs, laptops, printers, scanners and various peripherals
• Install and upgrade software and hardware
• Build software images for standard desktop/laptops using Ghost
• Knowledge of basic routing and switching
• Install and optimize Microsoft Office 2000/03, Netscape Navigator, Internet Explorer, Exchange, Outlook, McAfee, PC Anywhere, FrontPage 2000 and various software packages

EXPERIENCE:

Independent Consultant

Confidential

• EMR Implementation
• Served as the POC/POE for practice mangers and doctors during EMR implementation.
• Gathered baseline network and system metrics for implementation planning.
• Maintained PC inventory data of assigned sites.

Systems Administrator

Confidential

• Created new user accounts in Active Directory
• Worked with OWA and outlook configurations with MS Exchange 2003 and 2010
• Managed software and image distributions to all desktops or laptops using Altiris
• Coordinated and prepared desktop environment for implementation
• Provided Desktop/Application support for end users
• Supported users Blackberry, iPhone, iPad and smartphones
• Responsible for daily backups
• Maintained all electronic supplies and orders for electronic supplies.

Field Technician

Confidential

• Served as the POC/POE for practice mangers and doctors during EMR implementation.
• Installed all end user computing devices including desktops, laptops, and Fat clients for the Epic Implementation.
• Maintained hardware standards according to Epic practices during the Implementation of Epic EHR/ PM Application.
• Responsible for image creation and maintenance, software distribution, patch management, and virus protection
• Configured Epic EHR with Citrix Network
• Installed drivers for all the printers/scanners within Novant's HP Jetdirect server network.

Migration Field Engineer

Confidential

• Provided on site support during Exchange and AD migration.
• Configured MS Outlook and MS Communicator
• Remediated incidents caused by migration impacting users.
• Created and managed ticketed issues until resolution.
• Provided status reports to command center

Change Operations Engineer

Confidential

• Used change management process to document changes and impacted systems
• Performed Patching, Decommissioning and routine maintenance on
• Performed Smoke testing of Lync / OCS.
• Maintained Exchange 05, 07 and 2010 Servers, Servers and LCS / OCS related services
• Change Management and Problem Management
• Patch/Hot fix compliance on systems per release schedules
• Executed system deployments under deadlines driven by program management
• Worked closely with remote support team also providing 24X7 Server Support

Print Network Security Admin

Confidential

• Provide administration and security for printer network of Bank of America.
• Monitor and update firmware for all printer models.
• Facilitate project migrations
• Maintain database for Webjet Admin application

Independent Consultant

Confidential

• On call desktop support technician
• Responsible for desktop refreshes
• Performed desktop and email migrations