SUMMARY

• To obtain an IT position dat utilizes my experience, skills and professionalism to help my employer succeed.
• me is a resilient fast learner and effective bilingual communicator with proven ability to learn and to build strong working relationships with customers and co - workers.
• me is knowledgeable in Web hosting, Cloud Computing, Networking, Security and Troubleshooting. Experienced with various platforms (VMware, Azure, and AWS), operating systems (UNIX, WINDOWS), Cisco networks-hardware, software, email services (Lotus notes, MS Exchange), troubleshooting technical issues, customer service and management.

TECHNICAL SKILLS

Platforms/Operating Systems: Solaris 9, 10,11; VMware running Solaris, Linux (Red Hat 7, Fedora, Centos, and Ubuntu), Windows Server NT/2000/2003/2008/2012/2016; Mac Client/Server integrated into Microsoft .NET networks, Microsoft .NET infrastructure technologies Macintosh TCP/IP Mac OS-X Integrated Networking with MS Windows10/2016 Workstation and ServerApplication Servers IIS 7, SharePoint 2010-2013-2016, Apache, Jboss, Wildfly, ISA Server Intrusion Detection, Exchange Server, Advanced Server, and Proxy Server.

Networking services, protocols, and topologies: OSI Model, TCI/IP Model, DHCP, DNS, WINS, TCP/IP, SNMP, HTTP, FTP, LDAP, SSL, TCP/IP, VPN, OSPF, EIGRP, RIP, BGP

Enterprise Networking Skills: Design Active Directory Services & Implement & Maintain Secured Multi-platform, Multi-Protocol NetworksLanguages UNIX Shell, PERL, PHP, HTML, Python, SQL, ASP, CGI, Visual Basic, C+

Applications: MS Office, SharePoint 2013-2016, various text and HTML editors, Lotus Domino, Remedy, Seibel, Adobe PhotoShop, Macromedia Flash, Image café, Fusion, Site Studio, Web statistics, Front Page, Outlook, CITRIX, McAfee, Splunk, TCPDump, Snort, WireShark, Netcool and Nagios.

Databases: IBM Informix, MS Access, MS-SQL Server, MySQL

Hardware: Oracle/Sun, IBM Compatibles, Cabletron, Hewlett Packard, Okidata, Epson, Adaptec, Seagate, Maxtor, Eagle, 3com, Hayes, Intel, Cisco Routers, Cisco Switches, Cray CSU/DSU, Sonic Firewall, Compaq Servers, Dell.

PROFESSIONAL EXPERIENCE

Unix Network and System Administrator

Confidential, Washington, DC

Responsibilities:

• Providing application and system (Unix/Solaris) administrator support of custom applications of teh DOL Office of Unemployment Insurance (DOL OUI). dat includes supporting teh National, Regional, and State users.
• Supporting Solaris 11 and Red Hat Linux7 on over 70+ servers, 53 of which are remotely located in states; setting up users (creating, editing, deleting), groups and files permissions, printer’s setup, backup recovery files.
• Configuring teh system file and directories; configuring network settings, monitoring teh system and network, scheduling cron and at jobs.
• Utilizes network performance monitoring tools to identify and troubleshoot network performance Install, configure, and maintain Red Hat Linux and Solaris operating systems, to include Operating System (OS), application software patches and service packs.
• Troubleshooting 56+ State (and State look alike test and development) Oracle/Sun UNIX servers in response to customers' comments (email and phone). Where possible, resolving teh problems over phone or email with teh customer. When necessary, connecting to teh remote systems directly.
• Researching problem areas and providing solutions to reported problems. This requires extensive contact with third party vendors and other support contractors.
• Initiating and completing trouble tickets. Utilizing work tracking (Help Desk) applications (currently CA Service Desk and Remedy).
• Review security, network, and system auditing and remedy identified anomalies. Analyze and resolve problems associated with UNIX servers hardware, operating systems.
• Developing a working knowledge of: Oracle/Sun's Solaris Operating System, OUI in-house developed and supported applications, commercial software products for UNIX based systems (e.g., Informix), commercial products used to integrate PCs into a UNIX network (e.g., SSH client software packages), UNIX-based communications protocols and e-mail utilities, and various hardware components (e.g., printers, modems, terminals) dat are integrated into teh State’s computer environments.

Confidential, Reston, VA

Network and System Support lead

Responsibilities:

• Managed and trained teh Command Center technical Support team: Daily status update, assign tickets, monitor Dashboards, systems and services.
• Delivered accurate and prompt technical and functional support of Windows Server 2008 and UNIX (Linux Redhat Enterprise 5, Centos 5, Fedora 6 and Solaris 9) users via telephone for teh Fannie Mae enterprise.
• Active Directory and GPO management: Performed user account, group, and directory maintenance on all system as needed and Manage user and group policies and rights; conduct auditing for same
• Hand on experienced Installing Cisco Switches and Routers: Configure VLAN and access List for teh multi-subnets in LAN environment.
• Configured wide area network (WAN) or local area network (LAN) routers or related equipment
• Experienced in Provided supports related to networking or connectivity issues.
• Experienced Configuring routing protocols OSPF, EIGRP, RIP, HSRP and BGP
• Installed and configured Cisco switches, routers and Sonic firewalls
• Hand on experience on Analyze and report computer network security breaches or attempted breaches...
• Experienced in Maintained logs of network activity and conduct periodic review of audit logs.
• Experienced with corporate infrastructure including corporate WAN configurations: network connectivity and communication protocols, such as TCP/IP and FTP including network device monitoring using Micromuse Net Cool monitoring system..
• Experienced with adding users, controlling access to document libraries, and setting permissions. Performing maintenance of teh SharePoint platform, servers, and intranet. Troubleshooting and resolving SharePoint issues or malfunctions. Providing SharePoint support and end-user training.
• Assisted corporate customers with their domain registration, managed DNS, Web hosting, email configurations, MX, C and A records settings, E-business, and Website administration.
• Configured Virtual Private Servers (Plesk) with both Windows 2003 and Fedora core 9 including IIS 6 and Apache, tomcat, DNS, mail and database servers (MS SQL, MySQL).
• Assisted customers with their web applications, such as HTML, web browsers, FTP, PHP, ASP, PERL, HTML, SQL, CGI, and other web hosting related applications.
• Assisted customers with their general Windows and UNIX-based operating system and their command lines, and some relational database issues PHP, Perl with MySQL; ASP, SQL with MS SQL and MS Access, or other databases.
• Assisted customers with their various email applications and protocol, such as POP3, SMTP, IMAP DNS Internet protocols, such as TCP/IP, HTTP, HTTPS escalated from team.

Confidential, Herndon, VA

Jr. Network Administrator

Responsibilities:

• Managed and Maintained all of teh company computers resources including servers 2000 and 2003 environment, workstations, laptops, printers, Routers, Switches and multimedia equipment, shadow copies, restore data and disaster recovery.
• Configured and manage DNS, DHCP, Active directory and IIS services and Backup-Recovery
• Active Directory and GPO management: Performed user account, group, and directory maintenance on all systems as needed and Manage user and group policies and rights; conduct auditing for same.
• Installed and configuration network hardware and software, scheduling jobs using Autosys.
• Administered multi-server Windows 2000 & 2003 LAN, 50+ workstations and 50+ end-users and provided supports and troubleshooting of network connectivity problems and day-to-day operations.
• Created new computer and user’s account, managing user account properties, group profiles and share permissions, NTFS permissions.
• Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades.
• Installed and Configured DHCP Server, DNS Server. RRAS Server 2003, Terminal Server 2003, Exchange Server 2003, Advanced Data Server, and Proxy Server and Remote desktop access through Virtual Network Connection (VNC)
• Implemented MS Exchange Server and configured Exchange clients on all desktops for Enterprise mail and messaging using MS outlook
• Installed and configured Macintosh TCP/IP Mac OS-X, integrating networking with Win 2000 & 2003
• Monitored at teh facility level: Lenel and datatrax systems for enterprise business unit and validated teh security and environmental alerts with integrated Netcool applications.
• Performed Initial troubleshooting activities: including network connectivity, ping/port tests, stopping/restarting services and looking for changes in log files on most of teh platforms including Linux, Sun/Solaris and Windows. Updated and escalated through Remedy and Seibel ticketing systems.
• Acted as Front-Line for Inbound Customer Communication: Answered initial phone calls, created work tickets for Enterprise Hosting products, validating, solving and routing them as needed to appropriate groups.
• Acted as a liaison for other Verio departments: facilitated DNS Changes, performed low-level software installations, perform Start and Stop services, contact authorization updates, reset passwords
• Initiated Professional Services Paperwork: confirmed work with customer fax/e-mail paperwork as needed, retained ownership of getting paperwork returned and to teh appropriate group, facilitated “Virtual Hands” process for collocation, monitored configuration changes and facilitated/owned vendor contact and suspended, removed or modified teh services based on billing status or AUP status.

Confidential, Springfield, VA

Network Administrator

Responsibilities:

• Administrated 3 Lotus Notes Domino servers, 4 Novell NetWare 4.11 servers and 4 NT Servers.
• Troubleshooting of teh network, Lotus notes, MS Office and other software issues.
• Performed server backups, workstation backups, wrote backup scripts and recovered lost files.
• Installed and configured software, hardware, and modems.
• Performed new computer setup, installing Novell client, Lotus notes client, SBT, Market Force.
• Followed up MIS procedure to keep up to date inventory lists/licenses in a Lotus notes database.
• Wrote all teh trouble shooting procedures and tasks to MIS technical database.
• Administrated PBX system, adding, deleting user telephone extensions and voice mail setup and updates.
• Purchased new software, hardware, other devices and processed invoices. Assisted in day-to-day operations of all computers, scanning for viruses, finding faults on teh hard drive, and handling end user problems.
• Supported 100+ users on six Windows NT 4.0 servers, two Novell servers.
• Worked with Windows 2000/98/95/NT4 providing TCP/IP installation and configuration.
• Handled 30-50 telephone-troubleshooting calls per day from 160 locations.
• Built PCs clients; troubleshot broken PCs, printers and laptops; configured modems.
• Provided Windows95/98/NT and Lotus/Domino and client/server configurations.