SUMMARY

• Seasoned cyber security technician & IT specialist wif excess of 10 years experience, service, and demonstrated proficiency in teh fields of information security & information technology.
• Core abilities include network administration, vulnerability & risk assessment, threat analysis, incident response, system administration & maintenance, application support, penetration testing, and high - level customer service.

TECHNICAL SKILLS

• Network Creation, Router, Switch & Server configuration / management,
• SolarWinds
• Altiris Deployment Server
• Active Directory
• GPO (Group Policy Object) Creation & Management
• SCCM (System Center Configuration Manager)
• VMware & vCenter
• Patching Updates
• OPDIRs
• Polycom & Cisco VTC (Video Tele - Communications)
• OWA (Outlook Web - App)
• Office 365
• Distribution Lists
• MS Exchange
• Citrix XenApp
• Citrix Receiver
• Citrix Session Management
• VPN (Virtual Private Network) & Web Portal Management
• Microsoft Office & Server
• Break - Fix
• VOIP Phones
• Printers (HP
• Cannon
• Xerox
• Epson
• Dell)
• Plotters
• Print Servers
• BlueCherry
• AdMarc
• SharePoint
• MobileIron
• Mobile Device Management
• Java
• MS Silverlight
• Windows 7-10 & Macintosh OS platforms 10.5-10.14
• Adobe
• Adobe Creative Suite & Creative Cloud
• MyChart
• ServiceNow
• Symantec Endpoint Protection
• LogMeIn123
• VNC Viewer
• SSO (Single Sign - On)
• POS (Point - of - Sale) Systems
• IDM (Identity Management Software)
• Data Encryption / Storage / Retrieval
• LAN / WAP / WAN connectivity
• me

PROFESSIONAL EXPERIENCE

Confidential

Network Support Technician /IT Specialist

Responsibilities:

• Responsible for configuration, maintenance, deployment and repair of desktops, laptops, micro - computers, switches, servers, VOIP phones, hardware & software and all peripheral equipment.
• Did successfully plan, strategically coordinate, and implement multi - site camera/nvr live web & application based security system in support of Board of Water Supply.
• Responsibilities did include website development and administration of any transactional, dynamic, and interactive websites & web applications.
• Did successfully perform network maintenances via configuration, departmental coordination, and in - place HP switch upgrades for WTR, CIC, VSA, and DPW & CREDIT CARD functions.
• Aided in support / rollout of Microsoft Office 365 Migration and de – commission of on premises MS Exchange server.
• Did create and maintain workflow documentation including procedures, and processes surrounding incoming tickets, items/ requests utilizing SharePoint / CMV Intranet.

Confidential

Information Security Analyst 1

Responsibilities:

• Did maintain broad awareness of teh state of Information Security across teh industry in order to uphold information security policy standards and procedures for systems, applications, and tools.
• Did maintain TEMPeffective risk assessment and role based access management, while still responsible for queue management of hundreds of requests for security access to various networks and systems for end users across multiple Lines of Business wifin teh Wholesale Banking & Enterprise Organizations.
• Did successfully validate, process, and complete in excess of 500 access requests monthly, while also vetting & taking denial action on requests that did not meet Confidential Control / Wholesale Identity Access Management standards.
• Did create and maintain workflow documentation including procedures, and processes surrounding incoming tickets, items/ requests utilizing Business Online Ticketing System (BOTS).
• Did follow Wholesale Identity Access Management established SLA guidelines to ensure access was provisioned according to Organizational and Business Unit standards.
• Regularly coordinated / assisted in teh update & modification of department matrices in Symphony Identity Management Business Application & Matrix Assignment records.
• Did collaborate wif various lines of business & other technology / internal support teams for provisioning/ de-provisioning of Active Directory groups, Shared Drives, Individual & Shared Mailboxes, Line of Business specific applications etc.
• Did successfully support solutions and processes used to mitigate risk and ensured teh security of data.

Confidential

Tier 2 Systems Analyst / Tier 1-3 Help Desk Technician

Responsibilities:

• Did perform level me/II & III technical support both on site and remotely for all internal employees, university students, and patients.
• Was responsible for monitoring and managing in excess of 2,500+ Mac clients and 10,000+ Windows clients at enterprise and desktop level including network access / connectivity, VPN & web portal access / connectivity, printers, print servers, and all mobile devices.
• Regularly performed data storage, data encryption, data migration, and data retrieval for end users.
• Successfully fielded in excess of 50 client calls daily, while maintaining high customer care, customer service, and professionalism ensuring end user satisfaction wif prompt action.
• Did manage ticket creation, triage, resolution, and closure wifin Service Now ticketing system.
• While simultaneously following existing, and creating new workflow documentation surrounding incoming requests.
• Did follow established guidelines for escalating and referring issues to resolution groups or management.
• Appropriately escalated of critical medical systems errors / malfunctions in conjunction wif providing level 1-2 correction.
• Did successfully perform remote and on – site software installations, repairs, multi – layer application support, and system administration.
• Successfully supported waves 2 & 3 through teh live deployment of EPIC (Electronic Health Record System) and assisted in bringing this software up to date.
• Regularly conducted Symantec Agent Management and Malware Virus containment scans.
• Did schedule local and international bridge – lines upon corporate client request.

Confidential

Data Systems Specialist / System Administrator

Responsibilities:

• Supported teh various technology needs of a private clientele base / network that was established through business and personally networked relationships that were developed throughout teh entirety of my career spanning both coast of teh nation.
• Configured and established private / independent networks, integrated home monitoring, security systems, and personal devices for high - level clients.
• Did examine network capabilities & perform penetration testing upon establishment of new networks and various pre – existing networks.
• Regularly performed data storage upgrades, data migrations, and data retrieval for clients.
• Did monitor and maximize band - wif capabilities wifin ISP standards upon client request.

Confidential

Desktop Services Engineer / Tier 1 & 2 Help Desk Technician

Responsibilities:

• Supported teh technology needs of over 700 end users across five main sites in teh New York and New Jersey areas.
• Did provide Remote and On – Site support for over 50 retail store locations nationwide, also spanning 5 brands. (Uniqlo, Helmut Lang, Theory, J Brand Jeans, Comptoir des Cotonniers)
• Successfully provided Remote Support to corporate end users both wifin teh tri – state area and globally abroad, including VPN and web portal access / connectivity.
• Maintained teh daily role of lead On – Site support for teh entirety of teh 14th St location.
• Was responsible for and individually carried out teh Windows 7 / iOS 10.8 - 10.9 system deployment throughout teh whole of teh 13th St, 14th St, and Gansevoort St locations in New York. Totaling in excess of 500+ systems, encompassing hardware, data migration, application support, all PPI, auxiliary, and mobile devices.
• Created accounts and supported internal applications including but not limited to e - mail, Microsoft Office, BlueCherry (CGS), BMS, Java, Adobe Creative Suite & Creative Cloud etc.
• Did provide On – Site support for various local and international Video – Tele Communications calls / conferences, meetings, as well as A/V support for mentioned events and presentations.
• Did create and manage IT procedures for all locations while providing training to end users as needed.
• Supported various handheld / mobile devices including but not limited to me – phones, me – pads, MC3000, MC3090, Mi – Fi, BlackBerry & Android devices. While also providing support and demonstrating proficiency wif MobileIron software.
• Did triage, service, and repair devices such as printers, plotters, faxes, and phone systems. Also escalated & coordinated service calls wif third party vendors when necessary.
• Imaged pc and POS systems for retail or headquarters use and performed desk moves on equipment as Stores/HQ issues mandate.
• Assisted and guided retail management or sales associates to resolve sales, audio system, and register issues.
• Assisted Senior Systems Administrators and Technical Service Group wif teh development and completion of special projects ex. Network/Server migrations and application upgrades.
• Regularly utilized desktop / laptop performance analysis and upgraded peripherals as required.
• Reported any wide area connections problems / outages (phone’s, data T1’s) and coordinated wif management to resolve issues.

Confidential

Desktop Services Engineer / Systems Analyst

Responsibilities:

• Responsible for teh deployment of Windows 7/10 and iOS 10.5 through 10.9 to 1,000+ end – user computer systems.
• Performed data migrations, created / configured ISO images, installed applications and provided application support post systems deployment to all clients.
• Did install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server & cloud environments.
• Successfully triaged, troubleshot, and supported network connectivity in a LAN/WAN environment.
• Provided e – mail and various additional user account administration, me.e., account creation, management, and distribution lists on O365 including account unlocks & password resets in Active Directory.
• Did successfully diagnose and quickly resolve a wide range of Windows & Mac application, and networking problems to assist in minimization of client down-times.
• Successfully installed, upgraded, support, and troubleshot printers, computer hardware, and any other authorized peripheral equipment. In addition to configuring network settings to company standards.
• Maintained solid understanding of VPN, remote access, wireless routers, mobile devices and firewalls. While supporting both local and remote clients on travel abroad.
• Did support MS Office Word, Outlook, PowerPoint, and Excel, while documenting technical procedures of resolutions processes.
• Did provide user data and applications storage, retrieval, and recovery, while using various tools and methodologies to load, copy, and customize operating system configurations for deployment.

Confidential

Data Systems Specialist

Responsibilities:

• Responsible for maintaining DISA operational directives and patching network updates in conjunction wif teh Information Assurance section.
• Successfully maintenance network software systems and secured network operations.
• Did successfully support Encryption Key Management Systems.
• Was responsible for switch and router configuration and support in NOC.
• Maintained teh role of Video Telecommunications NCO, and regularly supported high level classified & non – classified conferences / meetings via Polycom & Cisco VTC systems.
• Responsible for supporting MCBH base network connectivity both LAN & WAN.
• Did provide On – Site & Remote support to all tenant commands aboard MCBH, encompassing hardware, software, MS e – mail exchange, printers, plotters, print servers, peripherals, and tactical equipment systems. Totaling in excess of 3,000+ government assets.
• Responsible for support of PA and digital audio systems events aboard MCBH, including but not limited to promotion ceremonies, Awards and Accommodations events, Battalion and Company address’s.
• Trained and accomplished in Cyber Network technology and security.
• Responsible for teh implementation and maintenance of 500+ government network assets in South Korea aboard exercise ULCHI Freedom Gold, establishing and supporting a network for command usage.
• As a Non – Commissioned Officer, did successfully supervise, train, and delegate work taskings to Jr. Marines, and subordinates.