OBJECTIVE

To secure a position utilizing my experience as an Information Technology Technician/Instructor

SKILLS AND HONORS

• Over 10 Years Experience in A , NET , and CCNA 1 2, MCSE Server 2003/2008, LINUX , Windows XP, Windows Vista, Windows 7, Windows 8
• Installed computer components, peripherals, workstations, printers, servers, networks, network wiring, router/switch configuration of Internetwork Operating Systems
• Using logic to identify strengths and weaknesses of approaches to design and implementation. Teaching Technology, Analyzing needs and product requirements.
• Maintained 4 servers, 150 workstations across 6 computer labs, 7 print stations
• Advanced Troubleshooting skills/Help Desk Support/Hardware-Software Installation
• CISCO routers and Switches 2500, 2600, 1900, Cisco I.O.S. trained
• CISCO Network Academy/Med Data Solutions Certified
• Brainbench Certification ID 11291631
• Certified Technical Help Desk Level Master
• Certified Computer Technical Support Level Master
• Certified Network Technical Support Level Technician
• Certified Cisco Router Fundamentals Level Technician

EMPLOYMENT HISTORY

Confidential

Assistant Network Admin/Desktop support Analyst/Instructor

Instruct Computer Science Classes A , Net , CCNA. Microsoft Server 2003 and 2008 Administration, Installation, and Maintenance. Linux , Security , Career Development, and P.O.W.E.R. Learning for the Freshman First Year Experience. Building computers, replacing hardware, troubleshooting software, installing software, user end support Hardware and Software, Backups, Migrations, Drive Clonings, VMware, OPENvm, Manage Active Directoroy Users, Groups, and Permissions. Train Help Desk support, Train Desktop Analysts.

Confidential

Resident Technician/Electronics Specialist/Network Installer

• Computer Repair, Head of Electronics Department, Setting Promotional displays
• Computer repair, Computer parts installation, Displays, End Caps, Plan-o-gram Execution, Customer Service, Certified Office Machines, Training computer repair technicians
• Copy and Print Center Consultant, I.T. Consultant, A and NET Consultant, Loss Prevention Specialist, Software Installation and Backups.

Confidential

Senior Network Administrator

Manage 9 workstation, 3 printers, 2 servers Network for TSK Industries Floor Maintenance/Electrical Maintenance Company with customer Database creation and sales database creation. ACCESS/EXCEL , Hardware Troubleshooting and Installation, Software Troubleshooting and installation, Desktop Analyst Support, Help Desk Support

Confidential

Technical Support and Sales/Call Center

Temporary position handling incoming sales for BOSE Commercial use of Electronic Equipment and Home Speaker Systems/Call Center Environment

Confidential

Help Desk Support/Incoming Calls/Call Center

AOL customer technical support and AOL service of Tri-Legent products to AOL customers, assist with Products Road Side Assistance, Identity Theft tracking and protection, and AOL internet Shopping Club. APAC renewed contracts and serviced Bellsouth Technical support and issue resolution, Help Desk Support/Call Center Environment