SUMMARY

• Innovative Product Owner, Scrum Master and Agile DevOps Manager with diverse set of technical skills and results - oriented product, project and service management experience. Proven servant leadership abilities which involved guiding teams consisting of technical professionals.
• Designed, documented, developed, modified, tested, installed, implemented, secured, monitored and supported both new and existing application software for web hosting, cloud services, product delivery, call-center operations and accounting organizations. Strengths include attention to detail and ability to manage multiple priorities with calm competence.
• Certified Scrum Product Owner (CSPO Scrum Alliance) | Lean Six Sigma Green Belt | DevOps Engineering | Product Owner | Scrum Master | Application Integration and Support | Network Management Systems | Technical Project Management | Performance and Event Management | IBM Tivoli Netcool | IBM Tivoli Network Manager | Zenoss Core | Ansible | Jenkins | Github | Linux | Windows | Unix Bash Shell | Security Compliance

PROFESSIONAL EXPERIENCE

Confidential, Centennial, CO

DevOps Manager

Responsibilities:

• Managed a team of 3 remote DevOps engineers to develop, deploy, upgrade, support, automate and scale solutions across a global infrastructure.
• Provided guidance to the Engineering Management team in the design and development of systems through automation and processes while overseeing CI/CD processes and pipelines.
• Performed hands-on troubleshooting of problems and performance issues in Prod/QA/Dev environments in a Linux environment.
• Developed a Confluence DevOps Runbook with problem solving, and DevOps process management.
• Designed a DevOps JIRA Kanban board which allowed my team to focus on tasks as prioritized.
• Successfully completed project tasks required for Confidential to be PCI Compliant. dis significant project was completed on time. PCI compliance will positively impact BillingPlatforms revenue stream. Tools, security policies, processes, evidence and training were implemented and delivered by collaborating across multiple teams to ensure PCI compliance was achieved.
• Implemented Infrastructure Vulnerability Infrastructure and Application scans in compliance with PCI.
• Implemented Change and Incident Management policies and procedures in compliance with PCI.
• Solid background in AWS managing multiple VPCs across multiple global regions.

Confidential, Englewood, CO

Product Owner | Lead Software Engineer

Responsibilities:

• Provide overall long term strategy roadmap, vision, strategy, epics, user stories, prioritization, project management, deployment and security compliance for monitoring, event management and performance management services in data centers for over 1500 devices US wide and over 3000 devices in the cloud globally as Product Owner with proven success delivering services on time in a 24×7 business critical SaaS environment.
• Define the strategy and best practices to successfully migrate legacy services from the Data Center to AWS globally.
• Collaborate with a team of up to 30 stakeholders, engineers and team members to design quality monitoring product definition deliverables, Minimum Viable Product,(MVP) and ensure that customer expectations and acceptance criteria are met.
• Provide technical direction and document detailed steps to resolve complex issues to team as reported by customers related to optimizing application performance by performing code reviews and / or updating AWS Linux EC2 instance types.
• Utilize Confluence to share detailed documentation for products and services my team delivers to our customers.
• Provide availability reports via Confluence to assess the overall stability and performance of our monitoring solutions with stakeholders, engineering, team members and management.
• Lead a team of 5 senior software developers in the US and India with a variety of skill sets ranging from Network Management System Administrators to Software Developers and manage 1 Software Developer direct report as a supervisor.
• Trained in Scrum Sprint planning but opted to use Kanban due to the nature of development and support tasks to prioritize and organize work for the sake of efficiency.
• Provide automated integration and delivery of code, products and services for monitoring applications utilizing Jenkins, Docker, Git and Ansible in AWS.
• Configure, built and deployed Zenoss (Open Source Software - utilizing Docker) on Linux based systems using Git, Ansible and Jenkins for the purpose of monitoring of network devices in the cloud globally resulting in the provisioning of monitoring services to ensure that network devices performed optimally and were available.
• Utilize Elasticsearch and Splunk as a data store for metrics and events utilized by network engineers to baseline and optimize network performance.
• Successfully designed, tested and implemented IBM Omnibus (WebSphere) SNMP trap rules for network devices resulting in critical fault management notifications received by network engineers when issues occur.
• Designed an inventory management pipeline integrating IBM Tivoli Network Manager with Tivoli Network Performance Manager resulting in the elimination of duplicate IP's and an inline SNMP audit to ensure device can be polled.
• Create, maintain, manage costs, build the infrastructure using automated builds, and automated verification testing for applications which processed 7.5MB per second of syslog events, 200 SNMP traps per second per trap probe per region, and SNMP polled over 3000 network devices with an average of 30 KPI's (metrics) per device every 5 minutes.
• Administered and optimized NMS Commercial Off The Shelf (COTS) IBM Tivoli Netcool, IBM Network Manager, and internally developed products utilized to performance monitor networks, systems and devices for Confidential / WildBlue and customers used by the Network Operations Center (NOC) team's alert management process.
• Provided network and system administrators requirements to ensure that networks, systems and devices can be monitored by Network Management Systems (NMS).

Confidential, Highlands Ranch, CO

Enterprise Monitoring Tools Engineer

Responsibilities:

• Provided end-to-end enterprise (availability and performance) monitoring of websites, network, and applications owned by the media publishing company in support of Business to Business Media, Business Journals and Online Magazines used by consumers and internally supported by publishers, editors, developers, IT administrators, IT engineers and the Network Operations Center US wide.
• Collaborated with 25 members from IT departments on the analysis, design, configuration, and implementation of enterprise monitoring solutions which resulted in the successful deployment of monitoring services to the business US wide.
• Effectively communicated with management across IT regarding monitoring planning, reporting, analysis / troubleshooting, and best practices by designing management SLA performance / availability reports.
• Architected and successfully implemented an enterprise monitoring solution to replace legacy monitoring products utilizing an open source "Zenoss Core" network management system utilizing Linux and MySQL database architecture to monitor, Windows, UNIX, Linux, network, web and applications for RBI US wide.
• Utilized scripting skills to write custom code to gather performance, health and availability metrics on Linux, UNIX, Windows operating systems, databases and applications.
• Provided and demonstrated joint solution analysis, development, problem solving, and implementation of enterprise monitoring solutions and procedures resulting in reduced MTTR by 50%