Service and PC Technician Resume

SUMMARY

PROFESSIONAL EXPERIENCE

Confidential

Service and PC Technician

Responsibilities:

Trouble shoot and repair Windows and Mac pcs and laptops.
Data recovery and transfers to new machines. User account recovery and transfers.
Complete gaming machine builds from out of teh box to customising home setup.
Laptop complete dissasembly for screen repair, charging port, battery replacemnt, or chip replacement.
All store operations and customer account data entry or reconciliations.
Great customer service and resolution expert.
Sales and support.
Maintaining all levels of store operation.

Confidential

Sales and Support

Responsibilities:

Trouble shoot DNS and server errors.
Assist in account recovery. Consultation for services and products to halp build and grow small businesses.
Email setup and trouble shooting.

Confidential

Technical Support Representative

Responsibilities:

Provided customer support to Verizon mobile product users
Troubleshooting peripherals, phones, products, and network services
Performing backups, restores, and updates on numerous systems
Remote login and assistance in security, virus removal, and preventative maintenance
Performing Apple updates and installations on Windows and Macintosh systems
Offer/ assist upgrading warranty from phone to home sales and support.
Provides safe and courteous ride services to individuals throughout teh valley
Responsible for daily maintenance, cleanliness, and safety
Daily reconciliations of finances
Provided excellent customer service and interpersonal communication
Provided information on product sales and services to customers
Up sell experience wif cable and phone services
Inventoried products to ensure accurate returns of product
Logged products inventory into damage reports

Confidential

Integration Technician For Home Depot

Responsibilities:

Traveled to various stores to remove old computers systems and install upgraded equipment
Logged onto networks and installed operating systems and software specific to department
Installed cabling to connect phones, servers, fax machines to existing equipment
Re - routed any existing cat5 lines to connect wif new equipment
Rewire and set up new Cysco phone systems and nerwork equipement.
Responsible for providing phone and product support for Apple customers
Troubleshooting operating systems to diagnose and find problems
Educated customers on proper usage and preventative maintenance
Walked customer through troubleshooting steps
Responsible for new client installation of digital cable, telephone and high speed internet
Provided customer education regarding proper product usage and preventative maintenance
Handled all assigned customer trouble shootings calls for cable telephone and high speed internet.