Systems Technician Resume Profile

Summary

15 year's progressive experience in a wide array of environments with a comprehensive technician's background
Excellent written and verbal communication skills
Excellent team building and problem solving skills
Professional Experience

Confidential

Network Consulting Engineer

Responsible for providing Tier 3 support to customers within the CNS Classified Network Services umbrella. Have managed and resolved cases ranging from ASA security failures to Call Manager virtualization and Nexus platform software upgrades and more. Provide customers with Proactive Software Recommendation reports as well as other network optimization deliverables which fall under the Cisco portfolio. Analyze and mitigate software bug issues on Cisco IOS within various hardware platforms.

Confidential

Field Engineer

Responsible for the installation and maintenance of transport network equipment deployed in underserved areas. Maintain and integrate all elements of customized transport networks to include Nera/NEC microwave radios, Cisco and Netgear switches, JDSU NIDs, fiber optics, and AC/DC power systems. Work with minimal supervision in remote locations with an emphasis on customer satisfaction. Troubleshoot network outages and resolve issues within SLAs to ensure high network reliability.

Confidential

Systems Technician

Responsible for installation, operation, and maintenance of switching voice/data communications as well as other peripheral equipment associated with Mobile Telephone Switching Office MTSO . Duties include installation, testing, and troubleshooting of transmission facilities OC48, T3, T1 . Provides technical support in network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities. Taking on projects / initiatives, provide accurate status and progress updates as requested by management team. Work in a team environment to accomplish network growth and maintenance on time and with minimum service impact. Fully integrate CDMA core equipment, cell site nodes, and LTE technology into MTSO network. Monitor performance of both core and RAN nodes, generate trouble tickets as necessary, drive solutions to conclusion as per MOP.

Confidential

Cell Technician

Responsible for the proper operation of a large group of Network Elements. Supported interdepartmental objectives, to include preventative and remedial maintenance, installation, optimization, building and ground upkeep, and integration of network hardware and interconnect facilities. Other responsibilities included maintaining and repairing all base station equipment and transmitters maintaining site and test equipment inventories testing and analyzing network coverage to ensure contiguous communication and network integrity and quality updating daily logs with site-specific information composing clear and concise reports for system documentation and performing audits as required by local, regional, Area, Corporate or Regulatory agencies. Performed duties with little supervision, and participated in cross-functional projects as scheduled.

Confidential

Network Switching Systems Technician

Worked as the senior team member in the installation maintenance, and operation of the Army's network switches.

Managed logistics for network control centers and supported network control centers during daily operations and field exercises. Held Secret clearance from 1995-1999 and from 2006-2008.Operated diagnostic equipment and responded to customer trouble tickets. Managed and trained ten soldiers on all aspects of the Army's network switches. Coordinated and planned troubleshooting efforts of the network control center's Inside and Outside plant teams.

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