We provide IT Staff Augmentation Services!

System Support Analyst Resume Profile

EXPERIENCE

Confidential

Eng Sr Sys GI Engineer for the DOJ

  • Upgrade the LTSC server infrastructure from 2003 to 2008 R2 or 2012 R2 where possible. Document the current and new server environment. Present changes to the Technical Review Board TRB before testing and implementation.
  • Document current server environment using PowerShell scripts to take Windows and SQL server inventory
  • Present server infrastructure changes to the TRB for approval
  • Implement server infrastructure changes in the lab environment and present results to the TRB
  • Implement server infrastructure changes in the production environment after TRB approval
  • Document new server environment using PowerShell scripts and vender application documentation
  • Upgrade applications used by US Attorneys across the US.
  • Work with application venders, Relativity, iPro, iConect, and Law, to upgrade the server environment to Windows 2008 R2 or 2012 R2
  • Compare server security baselines with Microsoft Security Compliance Manager
  • Implement Active Directory, Group Policy, Security Configuration changes, and application upgrade/configuration changes within the lab and production environments
  • Work with the NOC on high level support issues with Windows Server, VMware 5.5, and VMware Horizon View as well as specific application issues used by US Attorneys

Environment: Enterprise/Data Center, VMware 5.x, Windows Servers, Microsoft Server 2003/2008 R2/2012 R2, MS SQL 2008 R2/2012 R2, Microsoft Security Compliance Manager, Apache, Microsoft IIS, Active Directory, Group Policy, VMWare ESX, EMC VNX, MS Office, Relativity, iPro, iConect, Law, MS Outlook, Anti-Virus, Technical Analysis, Disaster Recovery, Datacenter Architecture

Confidential

Sr. Systems Engineer

  • Upgrade and maintain the company's storage and system environments. Architect and implement a DR solution to the cloud. Upgrade and maintain VMware environment. Oversee all server and appliance installations on the network.
  • Spec out and deploy new solutions to improve the businesses redundancy and efficiency
  • Deploy new customer environments using VMware and Windows products
  • Last level of escalation for all system support issues
  • Upgrading the current server infrastructure from 2003 R2/2008 R2 to 2012 R2
  • Manage and deploy EMC VNX storage
  • Develop upgrade plans for VMware, Microsoft Exchange, and all Windows servers
  • Implement WDS for the desktop/laptop refresh
  • Lead the deployment of our DR solution to the cloud with Net3 Technology
  • Manage Backup Exec 2012 backup solution
  • Document the current and Next Gen environments
  • Implement Microsoft Web Application Proxies for all environments

Environment: Enterprise/Data Center, VMware 5.x, Windows Servers, Microsoft Server 2003/2008 R2/2012 R2, MS Exchange 2003/2010, MS SQL 2008 R2/2012, Microsoft Security, Apache, Microsoft IIS, AS400, Active Directory, VMWare ESX, EMC VNX/XtremeIO, MS Office, MS Outlook, Solorwinds, Firewalls, Anti-Virus, Technical Analysis, Disaster Recovery, Datacenter Architecture

Confidential

L2 Customer Support Engineer

  • Provide the highest level of support, 98 satisfaction, when working assigned cases. Work with customers to resolve issues with their Unitrends Disaster Recovery Appliance. Assist Customers in setting up industry best practice backup strategies.
  • Work with customers to assess their environment and make backup strategy recommendations that fit their business needs.
  • Work assigned cases that have been escalated from the L1 team
  • Provide an escalated level of support for the Installation Team when issues arise
  • Troubleshoot Postgres SQL, Windows, Hyper-V, VMware, Linux, Exchange, Microsoft SQL, Apache, and connectivity issues due to layer 3 devices
  • Work with customers to setup replication between devices at their locations or in the cloud

Environment: Enterprise/Data Center, VMware 5.x, Windows Servers, Microsoft Server 2003/2008 R2/2012 R2, MS Exchange 2003/2010/2013, MS SQL 2008 R2/2012, Microsoft Security, Linux, Apache, AS400, Active Directory, Novell, VMWare ESX, Secure FTP, Postgres SQL, MS Office, MS Outlook, Salesforce, Firewalls, Webex, Anti-Virus, Technical Analysis, Disaster Recovery

Confidential

Infrastructure Solutions Designer Contract

  • Document customer solutions for infrastructure upgrades or new deployments with informations obtained by the Project Leader.
  • Worked with customers to map out their needs and provide a proper solution
  • Documented all connectivity and protocols used within the solution using Microsoft Visio
  • Documented server specs, permissions, and risks for solutions engineering to create build sheets for deployment
  • Submitted solutions for internal review to ensure they are properly documented for deployment

Environment: Enterprise/Data Center, Windows Servers, Microsoft Server 2003/2008 R2/2012 R2, MS Exchange 2003/2010/2013, MS IIS, MS SQL 2008 R2/2012, Linux, AS400, Active Directory, Novell, Secure FTP, Postgres SQL, MS Office, MS Outlook, MS Visio, Firewalls, Webex, Technical Analysis, Disaster Recovery

Confidential

Implementation Engineer

  • Provision new and existing customer services within the cloud or on the customer's premise. Setup monitoring within Nimsoft, backups with CommVault, and patch management with vCenter Protect according to customer SLAs.
  • Designed infrastructure system for new installs, moves, adds, or changes
  • Deployed VMs with vCloud Director 5.1 according to customer specifications
  • Setup backups within CommVault for customer VMs
  • Deployed, patched, upgraded, and maintained Windows servers
  • Completed general networking responsibilities, including TCP/IP, DNS, SSH, FTP, DHCP functions
  • Configured Edge Gateways within vCloud Director for inbound services and VPN tunnels
  • Deployed customer premise and datacenter firewalls, SonicWall and Fortigate
  • Added customer VMs and/or firewalls to Nimsoft monitoring
  • Deployed Exchange 2010 in the cloud and migrated customer mailboxes
  • Provisioned hosted exchange in the cloud and assisted with customer cutovers
  • Provisioned cloud SPAM filter, Postini and Symantec
  • Provisioned cloud backup, Ahsay
  • Configured Double Take for customer migrations or DR
  • Assisted with any escalations from the support team

Environment: Enterprise/Data Center, Infrastructure Design, MS Visio, vCloud Director 5.1, Windows Servers, Microsoft Server 2003/2008 R2/2012 R2, MS IIS, MS Exchange 2003/2010, MSCS, MS SQL 2008 R2/2012, Microsoft Security, McAfee, Active Directory, VMWare ESX, PowerShell Scripting, Secure FTP, MySQL, MS Office, MS Outlook, Remedy, Netscreen/Juniper/Sonicwall/Fortigate Firewalls, Nimsoft Monitoring, Technical Analysis, Disaster Recovery

Confidential

Network Manager

  • Took over day-to-day management of the infrastructure. Implement, upgrade, and maintain all server, storage, and network hardware. Participating in the implementation of Dev, Test, Prod.
  • Designed infrastructure system for any new installs, moves, adds, or changes
  • Deployed, patched, upgraded, and maintained Windows servers
  • Remediating and patching SQL servers
  • Upgraded terminal servers to 2008 R2 and implemented load balancing with SSL encryption
  • Took the lead on migrating servers from VMware to Hyper-V
  • Implemented all changes within the firewall.
  • SAN multipathing and RAID setup/troubleshooting
  • Performed mirroring of SQL databases to backup server for failover
  • Worked with operations to schedule downtime for upgrades
  • Performed all backups
  • Addressed all issues above level 2 support

Confidential

  • Started as a level 1 Support Analyst and was promoted to a Sr. Support Analyst within a year. Created procedure sheets and network documentation so other Support Analysts could follow the work flow when troubleshooting issues.
  • Deployed, patched, upgraded, and maintained Windows servers
  • Assisted in the installation of a Sonicwall NSA E5500 firewall
  • Maintained access rules within the Sonicwall firewall
  • Identified trends within the network and reported them to my supervisor
  • Addressed any issues with servers or desktops Windows 2000, XP, 7, Server 2003, Server 2008, Server 2008 R2
  • Assisted in ordering new hardware and software
  • Assisted with any networking issues
  • Assisted in upgrading and maintaining more than 30 physical and virtual servers

Environment: Infrastructure Design, Microsoft Server 2003/2008 R2, Microsoft Deployment Toolkit, GPO, SSL, VMWare, Hyper-V, SQL, MS Exchange Server 2003/2010, MS SQL Server 2005/2008 R2, MS Security, Vulnerability Matrices and Scan Tools, Active Directory, SAN, RAID, TCP/IP, DNS, SSH, FTP, DHCP, Sonicwall Firewalls, Malware Prevention, VB Scripting, PowerShell Scripting, MS Office, MS Outlook, Technical Analysis, HIPAA Security and Compliance

Confidential

System Support Analyst

  • Was hired when graduated from Aiken Technical College. Created a script to make PDFs text searchable for the e-edition.
  • Deployed, patched, upgraded, and maintained Windows servers
  • Setup all desktop and laptop software and hardware for MAC's and PC's
  • Created VBscripts to automate redundant tasks
  • Created and Maintained a Laptop database in Access
  • Monitored available storage in the DTI database
  • Tested software to insure there were no issues with permissions
  • Maintained user accounts and permissions

Environment: MS Server 2000/2003, Microsoft Security, Active Directory, Networking, TCP/IP, DNS, SSH, FTP, DHCP, MS Access, MS Office, MS Outlook, Technical Analysis, Tier 1/2 Technical Support

Hire Now