SUMMARY

• Continue to maintain my enjoyable and constructive technical career within the realm of telecommunications using my experience and knowledge to deliver and maintain fast and reliable network services and products to halp people leverage and utilize technology to halp build and improve their businesses and lives.

PROFESSIONAL EXPERIENCE

Confidential, Redmond WA

Senior Service Engineer

Responsibilities:

• Optical Transport/Network Operations/Deployment & Repair/Client - Server Systems
• Build the national standard for air-gapped cloud networks.
• Calculate space/power/cost to grow network, and work to get equipment approved/ordered/installed.
• Prepare detailed network designs using Visio
• Network repairs and change management.
• Administration of multiple Windows and Red Hat Enterprise Linux systems for monitoring transport network.
• Network Documentation, Technical Service Guides, Metrics and Reporting.
• Network alerting, ticketing and repair.
• Decommission legacy network gear.
• Working with remote datacenters and vendors executing remote network changes and repairs. Coordinating access.
• Advanced networking & troubleshooting via packet capture and examination.
• Use of GIT source control & code reviews updating centralized network database.

Confidential, Seattle WA

Principal Solutions Architect

Responsibilities:

• Provide network architect level sales engineering support on a national basis.
• Support large strategic initiatives and network growth.
• Design viable data and voice network solutions.
• Prepare and validate design of network topologies.
• Strategize and prepare technical specifications.
• Provide training on complex products and deployments.
• Chair appropriate committees to validate solution deployments.
• Translate tech to English at all levels.
• Develop, coordinate and present sales engineering training for product offerings & designs.
• Function as SME (subject matter expert) cross - departmentally for all tech, system and process.
• Assist sales engineering with scope of work, technical specifications, qualifications and solution development by interacting as a liaison with network operations, product management, marketing and engineering.
• Interface with internal and external customers as a network solutions architect to determine technical requirements and expectations.
• Engage in mentoring activities with technical support staff.
• Provides meaningful, fact-based feedback to technology and product management teams on market needs to effectively collaborate on product roadmaps & solution creation.
• Determine cost effective means to grow network and serve customers via fiberoptics and electronics, and prepare business cases.

Confidential, Bonita Springs Florida

Operations and Network Manager

Responsibilities:

• Process driven leader & engineer for company NOC, Engineering, IT, Colocation Datacenter and Central Office.
• Recognized as 2012 Employee of The Year.
• Network health and utilization monitoring, ticketing/task management; reporting metrics, change-management.
• Administer Confidential Active Directory, DNS/DHCP, Exchange Servers, Office Communications Server, System Center Essentials, VPN Gateway, IIS, File and Print Servers, MS-SQL and file servers.
• Network traffic design, load balancing, protection and resiliency.
• Design, price and implement all customer & network deployments.
• Work with hardware and software vendors to resolve bug fixes, failed hardware and RMA’s.
• ARIN administrator for IP block management and RWHOIS. Manage public and private wired and wireless IP networks.
• Create circuit design system to track all network and customer circuits end to end for IP, Voice, Transport and Dark Fiber.
• Create IP Justification process within ARIN Number Policy & RFC 2050 to verify and track customer subnet requests.
• Integrate Visio drawings for all network & customer builds into circuit record system.
• Engineer AC power systems for failover, backup, distribution, monitoring & alarming.
• Monitor and trend capacity and load management for network and systems growth.
• Triage, troubleshoot & resolve all network and customer issues. Implement corrective action plans and BCDR.
• Monitoring and reporting of all network devices and mapping of criticalities in monitoring/ticketing system.
• Bandwidth and network availability reports for network and customers.
• Configuration & management of all internal & external servers, applications, Cisco routers & switches, metro-ethernet switches, IAD, voice and phones systems, SONET and DWDM multiplexers.
• Automation of all server data backup & network device config backup.
• Linux & Windows application server deployment & management.
• Designed & deployed distributed DNS hosting architecture using open source code.
• Deployed industry standard Ookla Speedtest server to validate Internet access speeds for customers.
• Virtualize & distribute servers to decrease the costs of rackspace, hardware and power.
• Compile, debug & evaluate opensource programs to save money on licensing & support.
• Multi-vendor switching, routing, multiplexers, wireless access points.
• Services: Internet access, multisite VPLS, static IP routing, SIP and analog voice services.
• VPLS VLAN trunking and stacking, OSPF, BGP, MPLS.
• Transport: SONET, T1, VT1.5, STS, DS3, OC12, OC48, OC192, wave and dark fiber services.
• Analyze complex QOS, MTU issues by packet capture & analysis.
• Administer carrier hosted distributed Asterisk VOIP phone platforms for all customers.
• Cisco 7606/7609, Raisecom switches, Adtran Total Access 616/ 900/900E/3000/OPTI-6100MX, Fujitsu 4500/4100ES/7420.