PROFESSIONAL EXPERIENCE

Senior Support Specialist

Confidential, San Francisco, CA

Responsibilities:

• In dis historic year due to pandemic shutdowns, me was essential in maintaining library servers, desktops, expansion of virtual programming, operation and access to remote platforms, coordinating remote access and developing the library’s online collection.
• Configured, installed and maintained hardware/software equipment including desktops, servers, firewalls, routers, switches, and network appliances.
• Monitor HelpDesk requests, provide hands on assistance and desktop support, and assisting with remote work when needed.
• Provided timely onsite and remote support and resolved tickets related to hardware, software, and printers for all IT issues affecting the library staff or access issues for any of our 4,000 members.
• Execute, manage, and lead Office 365 migrations for Microsoft library staff and member usage
• Active Directory Services, Active Directory Group Policy, Group Policy Management Console, DHCP, WINS, and DNS
• Self - Motivated to ensure maximum systems and network availability, achieve peak systems and network performance, achieve peak systems performance, maintain top quality standards and meet aggressive business objectives
• Multi-tasking talents in multi-project execution, work scope definition and development of innovative operation policies and procedures
• Provides technical support and training to staff and members who use Institute systems for their day-to-day activities

Systems Administrator II

Confidential . McLean, VA

Responsibilities:

• Active Directory Services, Active Directory Group Policy, Group Policy Management Console, DHCP, WINS, and DNS
• Execute, manage, and lead Office 365 migrations for Microsoft external clients
• Configured, installed and maintained hardware/software equipment including firewalls, routers, switches, and network appliances.
• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)
• Provided timely onsite and remote support and resolved tickets related to hardware, software, and printers for over 200 companies
• Self-Motivated to ensure maximum systems and network availability, achieve peak systems and network performance, achieve peak systems performance, maintain top quality standards and meet aggressive business objectives
• Multi-tasking talents in multi-project execution, work scope definition and development of innovative operation policies and procedures
• Solid background in the development and execution of successful hardware/software roll-outs with a confident approach, rapid delivery of system security solutions and better operations efficiency.

Senior Consultant

Confidential, Burtonsville, MD

Responsibilities:

• Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)
• Configured, installed and maintained hardware/software equipment including firewalls, routers, switches, and network appliances.
• Provided timely tier-III support and resolved tickets related to hardware, software, and printers for over 80 companies
• Develop, update, document and manage GPOs across complex multiple domain, network environment
• Perform Active Directory Services administration and management to include design, cleanup, routine maintenance and configuration
• Execute, manage, and lead Office 365 migrations for Microsoft external clients

Senior Systems Engineer

Confidential ., Rockville, MD

Responsibilities:

• Monitored network traffic, server performance, event logs, network devices, and active applications, and responded to incidents as they occurred. Was involved in the overall incident resolution and reporting workflow for the infrastructure of the organization and collaboratively supported problem handling and incident resolution.
• Oversaw local area network (LAN) and wide area network (WAN) infrastructure and maintained Microsoft Server 2003, 2008, 2012, and 2016; Symantec Endpoint Connection anti-virus; VMWare ESX Servers and virtual machines; and Active Directory. Performed maintenance and support of all systems.
• Planned and implemented network relocation from onsite data center to offsite facility, to include the migration of all firewalls, switches, phone system components, and physical servers. Researched and implemented new virtual server backup solution using Veeam.
• Provided server and network support for website upgrades from SQL Server 2003 and 2008 to SQL Server 2016. Migrated more TEMPthan 200 employees to Office 365 and Exchange 2016.

Systems Administrator

Confidential, Rockville, MD

Responsibilities:

• Provided server architecture development; web and database server administration and management; security and disaster recovery planning and support; and data center management for projects supporting the Centers for Disease Control and Prevention (CDC); the Substance Abuse and Mental Health Services Administration (SAMHSA); the National Institutes of Health (NIH); and the National Science Foundation.
• Designed, implemented, and managed all aspects of the Macro LAN, web servers, and database servers. Designed and implemented Macro's migration to the Exchange 2007 email platform as well as the Active Directory migration for all of Macro. After acquisition by ICF, was responsible for designing and implementing the migration of 1,800 employees to ICF's Active Directory domain and Exchange 2010 infrastructure.
• Provided technical guidance and assistance to network services staff; created and maintained disaster recovery plans; managed vendor relationships; and recommended company-wide support procedures for the LAN, WAN, routers, switches, firewalls, VPN, and other software and hardware systems. Managed the LAN and support staff for a network with more TEMPthan 40 servers and approximately 110 workstations. Performed server installation, troubleshooting, and management. Designed database backup strategies, database and network security processes, and systems access rules.
• Following Macro acquisition of SHS, managed 100-percent VOIP phone system, Exchange Server 2007, BorderWare firewalls, and Veritas NetBackup system. Supervised technical support staff. Supported 30 offsite employees using Cisco VPN and Siemens softphones, while maintaining the VPN for secure communications between offsite employees and Macro's internal network.
• At SHS, managed the installation, configuration, and maintenance of all new and existing hardware, software, network connections, and Cat5, fiber optic, and coaxial cabling; performed server and user backups and technical needs assessments on a regular basis; provided 24-hour on-call technical support, including support for offsite call centers using Avaya IP Agent software. Served as the phone administrator by handling the company's BlackBerry and cell phone plan and reconfigured phone lines and extensions as needed.
• At SHS, introduced tools such as virtual network computing, remote assistance, remote desktop, and Intuit's Helpdesk system (Track-It), to streamline technical support activities. Researched, procured, and maintained five high-end video editing computers for in-house video studio; configured five conference rooms with ceiling-mounted LCD projectors and speakers with connection to centralized media cabinets; wired a new building with Cat5, fiber optic, and 100-pair phone cables; and installed, configured, and trained staff on the Intellect Computers, Fairfax, VA 1997 - 2000 Senior Technician Intellect Computers is a full-service hardware.