IT support Resume Brooklyn, NY - Hire IT People

SUMMARY

Self - motivated, goal-oriented team player wif solid technical abilities and 10+ years of IT experience is looking to obtain a position of Technical Support Specialist/System Administrator/Network Administrator.

TECHNICAL SKILLS:

Can do attitude
Excellent customer service skills
Experience wif Cisco/Extreme/Juniper/HP/Etherwan, switches, routers, ASA Firewalls
Spanning - Tree/RIP/EIGRP/OSPF/BGP
TFTP/FTP/SSH/Telnet
Cisco IP Phones
DHCP, TCP/IP
ForcePoint Web Filtering
Symantec Antivirus, Mcafee Antivirus
Bacula backup
HP, Dell, Supermicro server/desktop hardware
ESXI VMware, KVM, Virtual Box,Hyper - V, AirWatch
SNMP and Syslog
IOS Management
Win 7/8/10 Win Server 2008/2012/2016
Linux/Unix/MacOS
Iptables, Ipfw
WhatsUP Gold, Zabbix, Nagios monitoring systems
Office 365
OTRS, Kayako, Spiceworks Ticketing Systems, Bitrix, HHAExchange
Symantec Ghost, SCCM Image deployment
Remote Desktop Support: RDP, Radmin, LogMeIn, TeamViewer, Anydesk

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY

IT support

Responsibilities:

Configure routers, printers, phones, wired and wireless network.
Create AD, Email, CRM user accounts (Bitrix, Gmail, HHAExchange, Issabel (VOIP))
Perform cable management (running, terminating cables)
Support customers via email, chat, phone
Prepare laptops, computers, tablets for customers
Perform Add / Remove changes for employee onboarding and offboarding.
Install necessary software on office and user computers (MSOffice, Adobe Pro, OpenVPN)
Create/Export/Move VM (HyperV)
Gave permissions to teh file server (Synology NAS)

Confidential, NY

Network Administrator

Responsibilities:

Administrated and maintained New York State Joint Traffic Management Center data center.
Performed daily hardware and system maintenance.
Monitored network performance and health status of data center and field equipment.
Ensured security and integrity of network.
Ensured timely firmware, drivers, software upgrades.
Built network/system labs for teh purpose of testing and presenting major network/system changes upon deploying them into production.
Maintained infrastructure documentation, kept up to date information about network,
hardware, power infrastructure, rack elevation, network topology.
Maintained asset management.
Managed Active directory and user accounts.
Managed PC setup for new employees.

Confidential, Brooklyn, NY

IT specialist/ecommerce position

Responsibilities:

Configured routers, printers, phones, wired and wireless network.
Performed cable management.
Tested consumer electronics (PCs and PC components, tablets, phones, monitors etc.).
Supported customers.
Supported Windows and MacOS computers.
Supported data-center, internet and hosting customers (phone, chat, email).
Backed-up and restored hosting users data (sites, databases).
Diagnosed and fixed customers problems wif network, sites, Internet.
Monitored, installed, configured, troubleshooted servers and network equipment.

Confidential

Data Center Support Engineer/Network Administrator

Responsibilities:

Monitored servers, network and data center electrical and cooling infrastructure.
Installed, configured, supported servers and network equipment.
Supported customers via email, chat, phone, and OTRS ticketing system.
Diagnosed and fixed problems wif servers and network equipment.
Provided onsite technical support for employees and customers.
Diagnosed and repaired reported problems.
Installed, configured and supported routers and switches.
Added new users to teh Billing System and halped during teh connection.
Supported customers via phone, email and chat.