PROFESSIONAL SUMMARY

• Professional IT Project Manager Administrator wif a background supporting Windows based servers, systems and networks.
• me am experienced in IT project execution and completion in both government and healthcare environments.
• Other areas of specialty include logistics analysis, inventory management and control, records/reports management, and risk analysis/prevention.
• me also possess excellent verbal/written communication, organizational, and management skills.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Windows 10 Deployment/Technical Support Specialist

Responsibilities:

• Support customers wif basic technical support for current and past software releases.
• Assist clients wif general support for hardware, peripherals, network connections, and external software.
• Escalate halp desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
• Access and document procedures, tools, and manuals to provide support on company - supplied hardware and equipment.
• Process and document call transactions using tracking software.

Confidential, Chicago, IL

Voting System Technician/Logistician

Responsibilities:

• Assembled polling place supplies prior to Election Day and early voting.
• Performed Acceptance and Logic and Accuracy testing on computerized touchscreen voting units and scanners.
• Replace defective components and recorded defects to be returned for voter unit repair.
• Provided full range of election support on Election Day including troubleshooting tasks on defective voting systems.
• Assisted wif the conduct of post-election audits and inventory control procedures.
• Assist PM in maintaining project schedules, work breakdown, meeting summaries and status reports to ensure TEMPeffective, ongoing communications across all team members.
• Develop and adjust project schedule and timeline for 900+ scheduled installations. Adjusted project schedule to align wif equipment shipments.
• Plan, support and coordinate rollout of new digital workplace.
• Migrate approximately 9,500 end users to Windows 10, consisting of about 20 large office locations and about 400 smaller, branch office locations.
• Ensure all desktops and laptops are either replaced and/or upgraded to Windows 10.
• Provide asset data for all devices, installed or decommissioned by migration technicians.

Confidential, Chicago, IL

Windows 10 Deployment Technician/Administrator

Responsibilities:

• Installed, configured and maintained data migration of workstations and software.
• Assisted the client in solving computer related issues and orientation of new equipment as deployed.
• Updated asset database to ensure document is current.
• Ensured all devices are swapped for re-imaging and all end of life devices were processed according to established procedures.
• Developed organizational units in Active Directory (AD) and managed user security wif group policies.
• Develop and execute a plan on patch management.
• Analyzed SCCM log files, provide patch management support and maintenance window operations.
• Performed patch management, application packaging and distribution, and operating system deployment (OSD)
• Provided integrated solutions utilizing a variety of software products wif a focus on Microsoft Windows environment.
• Image, modify, and quality inspect software of Apple IPAD equipment.
• Pack and transport sensitive equipment to multiple locations.
• Schedule production deadlines and equipment return.
• Assist NSTC in developing IT/Information Systems (IS) project management standards, and drafting Work Requests, Statements of Work (SOW), or Project Plans for various IT/IS-related projects.
• Provide Analyst support on the initiatives involved in granting Hosted Virtual Desktop (HVD) access to NROTC members nationwide.
• Provide analysis and research policy to assist wif developing functional requirements for program and project waivers for NETC approval to include incorporation into policy and standard operating procedures as required in support of various NSTC programs.
• Perform troubleshooting tasks and resolved web application issues.

Confidential, Great Lakes, IL

Information Analyst/Administrator

Responsibilities:

• Retrieved, developed and maintained database information and filing systems for correspondence reports, documents, and confidential information.
• Collaborated wif providers, nurse leaders, and staff.
• Maintained documentation of system inventories and operating protocols through Microsoft Office Suite.
• Responsible for administering and maintaining unit SharePoint platform ensuring events and products are current and up to date.
• Performed thorough reviews on engineering designs and analyzed its equipment characteristics (floorplans).
• Served as IT administrator in the completion of special projects as well as generation of regular reports and audits.
• Prepared status updates via department’s SharePoint site.
• Established and managed project timeline wifin scope of contract.
• Fabricated patch cables and configured patch panels for network connectivity of PC’s, printers, and phones.

TECHNICAL SKILLS

• Network server and PC hardware installation
• Tower, rack, and blade server system technology integration
• LAN Engineering
• Migration Tools and system upgrade
• Network wiring using Fiber, HDMI, CAT5 and CAT6 fiber cabling
• Microsoft SCCM, DHCP
• VoIP hardware and software
• Windows based server management/administration
• Microsoft Windows 7, Windows 8, Windows 10
• MS Office Suite and Outlook
• VBA and Excel Macro Working Knowledge
• Microsoft Server 2003 and 2008/r2
• Microsoft Active Directory
• Apple iOS
• Data Backup and Recovery