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Lab Tech/it Support Specialist Resume

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Nashua, NH

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SUMMARY

  • HDI Customer Service Representative (HDI - CSR), Baltimore Maryland
  • Demonstration of quality service and support to customers in professional environment
  • Assembled computer components based on CompTIA Standards in a variety of technical environments
  • Identified structure and function of Computer Networking including its security and forensics
  • Required noledge of tools and software to perform troubleshooting procedures for various technical situations
  • Designed and implemented functional networks, network security, standards, and protocols
  • Configured, managed, and maintained essential network devices including switches and routers to segment network traffic and create resilient networks
  • Performed Network configurations auditing and troubleshot network problems

TECHNICAL SKILLS

  • Infrastructure Security
  • Identity Management
  • TEMPEffective Communicator
  • Data Security
  • Awareness and Training
  • Technical Writing
  • Application Security
  • Risk Assessment
  • Telecommunication Knowledge

TECHNICAL SKILLS

Programming: C#, C++, Python, HTML, SQL

Security Tools: McAfee Enterprise, Splunk, Windows Security Essential, Norton, Avast, QRadar, SNORT, OSSEC, TrustPort

Operating Systems: Microsoft Windows, Mac OS, Linux

Other Software: Microsoft Office 365, Visual Studio, BeyondTrust Remote Desktop Support, CAPERS Ticketing System, Cisco AnyConnect Secure Mobility Client, Avaya, Skype, Spark IM Client, Enterprise Single Sign-On, Active Directory

PROFESSIONAL EXPERIENCE

Confidential Nashua, NH

Lab Tech/IT Support Specialist

Responsibilities:

  • Provided courteous, professional, technical support to students or staff virtually and in-person
  • Installed, configured and supported Windows systems, software applications, and certify network cabling
  • Monitored IT systems and services wif employees to support campus technology operations

Confidential

Government Contractor And Application Developer

Responsibilities:

  • Created program using teh Unity Game Engine to contract specification
  • Worked in an environment requiring security clearance and associated training
  • Created programs in teh Unity Game Engine to teh specifications of teh contract details
  • Implemented campus wide replacement of all outdated systems wif state-of-teh - art all-in-one computers
  • Worked wifin a team performing teh tasks of imaging, storing, transporting, constructing, and cataloging of all machines
  • Maintained teh rigorous health and safety standards required wifin teh hospital environment while completing replacements
  • Administered top quality telecommunication based IT services while generating itemized tickets wifin a call center environment
  • Held a Public Trust Security Clearance and maintained teh strict guidelines to ensure security and privacy of all personnel

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