Systems Engineer Resume New York, NY - Hire IT People

SUMMARY:

A highly skilled bilingual (German - English) PC and network support technician. Extremely motivated and a very fast learner, constantly increasing my knowledge of the IT field through hands-on lab work and independent research. Great customer service background and a real team player.

SKILL:

HARDWARE: Desktop/laptop build-outs, upgrades and repairs; troubleshooting and installation of routers, switches, servers, MFDs, A/V equipment, mobile devices, printers, and peripherals; WDS and PXE deployments, ; cabling, patch panels

SOFTWARE: Windows, MacOS, Time Machine, Boot Camp, iCloud KeyChain, Linux, Active Directory and Azure, Google Workspace, VMware, Confidential Trust, ServiceNow, Spiceworks, Kaseya, Addigy, ConnectWise, JumpCloud, Microsoft 365, Adobe Photoshop, PowerShell, bash, Python, C++, iOS and Android MDM

NETWORKING: Cisco IOS devices; TCP/IP, DHCP, DNS, NAT, VPN, firewalls

EMPLOYMENT:

Confidential, New York, NY

Systems Engineer

Responsibilities:

Utilized remote troubleshooting tools to provide first class technical support for the over 2,500 endpoints of our client base, successfully resolving tickets, deploying scripts, and working alongside senior team members to improve security and increase productivity

Confidential, Bronx, NY

Help Desk Associate

Responsibilities:

Worked with instructors and management to design, plan, and implement the rollout of a free, student-run community helpdesk pilot program; subsequently employed as a Level II Help Desk Associate, providing remote and in person support to Confidential students, faculty, and members of the community

Confidential, Bronx, NY

Freelance IT Support Technician

Responsibilities:

Providing remote and in person technical support to end users, providing support for a wide variety of issues including virus removal, OS configuration issues, email setup, software troubleshooting and hardware upgrades

Confidential, New York, NY

Customer Service Representative

Responsibilities:

Improved overall customer satisfaction by providing clients with accurate service status and travel planning information in addition to thorough documentation of all complaints and incidents; processed and resolved financial transaction disputes; expedited MetroCard requests; worked alongside Station Agents, Rail Control, and the NYPD to successfully deescalate life-threatening emergency situations through the Help Point system

Confidential, New York, NY

Records Clerk

Responsibilities:

Oversaw and coordinated the successful on time execution of a major hard copy files relocation project and facilitated the efficient warehousing of all records in order to ensure a smooth transition to a digital system
Conducted market research interviews for major Fortune 500 corporations and prestigious academic institutions, averaging 80 calls per hour and accurately documenting all findings

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Systems Engineer Resume

New York, NY

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