SUMMARY

• Results - driven IT Networking professional with in-depth expertise in the implementation, analysis, optimization, organization, troubleshooting and documentation of complex LAN/WAN network systems and environments.
• Proven ability in directing and facilitating a broad range of corporate and federal IT initiatives to include planning, analysis and implementation network and security solutions in direct support of business objectives.
• Superior track record for diagnosing complex issues and consistently delivering effective solutions. Results driven professional with the ability to manage staff, resources and multiple deliverables within projected budget and scheduling constraints.
• Strong organizational planning and analytical skills coupled with an in-depth knowledge of applying NIST, FISMA and OMB security guidance in network environments.

TECHNICAL SKILLS

• Active Directory
• Classified and Unclassified Networks
• CiscoWorks
• Cisco switches and routers
• Cisco ACS
• Cisco DCNM
• Syslog
• Cisco Call Manager
• VOIP
• Unity Voicemail
• Remote Desktop / SMS / Terminal Services
• ARCSERVER
• NT SERVER
• Blackberry Exchange Server 3.6 / 4.0 / 4.1
• TCP/IP
• FTP
• TelNet
• Symantec Ghost
• NetApp
• Unix
• DNS
• DHCP
• Cirrus
• Windows NT/2000/XP
• MS Office Suite
• Exchange 2003 / 2007
• What’s Up Gold
• NetObjects
• Nessus
• DNS
• WINS
• DHCP
• IPX-SPX
• SNMP
• BGP and VPN.

PROFESSIONAL EXPERIENCE

Sr. Network Engineer

Confidential

Responsibilities:

• Works directly with the DoS customer to build, design, test and deploy enterprise network transport solutions utilizing Cisco routers/switches.
• Configure/build Cisco routers/switches from the base IOS.
• Develop and deploy wireless LAN engineering solutions in compliance with Enterprise
• Architecture standards.
• Participate in peer review of network configuration change requests prior to deployment.
• Implementation of configuration changes.
• Tier III Support and Maintenance activities.
• Service Requests: monitor, resolve, update and close service request tickets.
• Documenting network infrastructure components, drawings.
• Assist in developing and documenting procedures and processes

Sr. Network Engineer

Confidential

Responsibilities:

• Manages the testing, installation, configuration, and support of hardware systems including LAN/MAN/WAN systems
• Coordinates with the client to provide input on policy-level standards and operations
• Performs system-level design and configuration of products including determination of hardware, operating system, and other platform specifications

Confidential

Network Engineer

Responsibilities:

• Network Engineer for Unclassified voice/data circuits and endpoints
• Established team SOP's to create across the board policies and procedures
• Assisted in site travel implementation of new and existing network equipment
• Provided troubleshooting for network transport and endpoint devices (switches, routers, firewalls) to ensure minimal downtime.
• Investigated and mitigated network failures and performance issues and provided after action reports
• Utilized Solarwinds monitoring tools to maintain situational awareness of all network devices and circuits
• Analyzed network traffic and provide detailed reporting on trends
• Reported on overall health, performance and bandwidth utilization of all network transport devices and make recommendations for improvements
• Assisted in the development of any new classified areas in JPO
• Implemented changes and initiatives from OCIO management and Information Assurance to inspect, patch, and manage firewalls routers and switches to ensure compliance with DoD and F-35 Program security standards and policy
• Reviewed, verified and modified port configurations and settings for end users
• Contributed to the planning, design, development and implementation of all voice and data communications networks
• Engineered and supported UPS backup power solution to ensure site stability in case of loss of power
• Participated in site move and relocation of core network equipment
• Provided guidance on and re-patched network core for cleanliness and ease of troubleshooting
• Responsible for installation and patching of FireEye security solutions Prepare and maintain all relevant configuration documentation, to include network OV’s cable plants, rack elevations services

Confidential

Sr. Network Engineer

Responsibilities:

• Network engineer in a unit tasked with standardizing network configurations across multiple enclaves (Unclass/Secret/Top Secret) in order to optimize reliability and availability
• Look at troubled sites for incorrect or misconfigured routers, switches, firewalls etc
• Performed site evaluations based on input from industry best practices and site admin/users regarding bandwidth, speed and availability
• Corrected site configs, which on-site engineers would check for improvements after changes
• Used Visio to diagram and update sites if anomalies were found during survey phase, and posted them to department SharePoint site
• Work in small team atmosphere, assisting in trouble calls at a T2/T3 level across multiple enclaves
• Updates infrastructure equipment with new ios/nx-os code, configurations
• Assist Jr personnel and provided training to bring new team members up to speed.
• Submitted RFC request for changes and attend weekly meetings to keep other and stay abreast of changes within the network
• Use of a multiple network tools to evaluate, troubleshoot and correct issues (Solarwinds, HP NA, HP NNM)

Confidential

Network Engineer

Responsibilities:

• Provided support for voice gateway pilot/implementation for US Army both CONUS/OCONUS
• On-site POC both locally and occasional travel to provide remote support during implementation phase
• Lab mockup of live network to test upcoming features within the scope of the voice and mobile platform
• Assisted with Cisco ICE install for outside/inside issued network devices being brought onto network infrastructure
• Provided documentation and SOP for user base as well as provided instruction for senior level staff on proper use and simple troubleshooting steps
• Worked with and maintained TACLANE mini’s (loaded, zeroized keys)
• Part of small self-starting team which was part of development, implementation and provided updates up the chain to both contract and govt staff.

Confidential

Sr. Network Engineer

Responsibilities:

• Provided tier 3 and 4 support and assisted in the day-to-day operations, maintenance, management, and administration of networking devices supporting wide area networks to include firewalls, IPS/IDS devices, remote access devices, and proxies in a 24x7 operational environment
• Daily support of moves, adds and changes within existing data networks, such as adding and removing VLAN’s, configuring 802.1q trunks, replacing defected parts and configuration cleanup.
• Maintained, supported, and enhanced the data network switching infrastructure, by performing activities such as researching and resolving trouble tickets and recommending and performing Cisco platform and IOS upgrades
• Design and implementation of switched data networks, such as cabling and racking of switches and UPS
• Assisted in cost analysis and the acquisition of network security equipment, including hardware, operating systems, and software appliances to include assisting management and the COTR with preparation of open market and GSA Schedule acquisitions, purchase orders, and reviewing invoices.
• Managed and monitored storage capacity and ensured storage was available to support all environments, monitored and confirmed that system files and devices were successfully backed-up, and recommended and tested necessary installations, patches, and upgrades.
• Provided network support to assist in new and upgraded F5 site implementation.
• Produced clear and concise technical documentation, including but not limited to network layout diagrams and standard operating procedures.
• Primary support engineer liaison for Information Assurance/Cybersecurity team members performing system scans, hardening of networking equipment and POAM mitigation in response to systems security inspections, network audits and FISMA assessments.
• Performed project management activities which include the coordination and review of work efforts of junior personnel to ensure growth and knowledge transfer

Confidential

Network Engineer

Responsibilities:

• Served as team member responsible for complex troubleshooting and problem resolution including the coordination of inter-agency connection issues resolution.
• Conducted site surveys and assisted in the planning and implementation of network and equipment upgrades
• Including office moves and infrastructure build-outs.
• Configured and maintained (KOV-26) cryptographic Talon Card infrastructure for remote users classified network connections.
• Facilitated network and equipment upgrades to include IOS upgrades and configuration changes as requested.
• Performed research and troubleshooting of IP network issues, including patching and maintenance, to decrease network and resource downtime while also ensuring adherence to client Service Level Agreements
• Ensure thorough network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams
• Provided tier 3 support for clients on a 24 x 7 rotation schedule

Confidential

System Administrator / Network Engineer

Responsibilities:

• Provide Tier 3 Support for all Confidential Unclassified Network (UNet) Active Directory, Blackberry, and Desktop problems.
• Assisted in configuring 2900, 3500, 4500, 6500 series switches and 3800, 7200 routers for site turn up.
• Monitored network connectivity and building outages through What’s up Gold and provided immediate response to detected network faults and user reported outages at time of notification for over 50 sites.
• Configure devices within Cisco ACS.
• Performed IOS upgrades to routers and switches.
• System configuration for end user and administrative usage to include maintaining Access List (ACL) and IOS versions within the network, racking and preparing network equipment (switches /routers) for the deployment to various Bureau Field offices and DHCP reservation and lease renewals / releases.
• Worked to provide assistance to agency support desks and program offices in troubleshooting connectivity issues in relation to all networking devices
• Participated in the enterprise domain migration assisting in the deployment of over 18,000 Blackberry devices, while providing complete “cradle-to-grave” lifecycle support for all wireless models, supported applications, and carrier/vendor related issues.
• Established standard operating procedures to document processes and facilitate.

Confidential

System Administrator

Responsibilities:

• Utilized Cisco Call Manager Admin for (VOIP) Voice-over IP phone configuration.
• Managed Active Directory including: domain organizational units, group policy, structure and design.
• Administered user/group additions, deletions and modifications on a large scale for the Transportation Security Agency/ Homeland Security.
• Onsite technician for pilot VOIP (Voice-over IP) deployment for the TSA.
• Successfully converted over 150 TSA sites from analog to MPLS circuits as part of VOIP pre-deployment.
• Lead on deployment conference calls to ensure each site deployment was tested and completed successfully.
• Involved in the MPLS circuit cutover project, changing from various local telephone companies to one T1 carrier.
• Utilization of Peregrine Service Center for the resolution of assigned trouble tickets.
• Part of migration team, successfully migrating over 200 from Exchange 5.5
• Work with remote login to maintain and administer multiple servers.
• Administered Unity voicemail for the Voice-over IP phone system.

Confidential

IT Specialist

Responsibilities:

• Performed software updates for POS and inventory system.
• Performed automated back-up using NTServer Backup Utility.
• Worked with ticketing system to resolve all problems in a timely fashion
• Installed Primary and backup WinNT Server, and maintained dell desktop computers for office and Point of Sale Systems.
• Maintained network printer for receipt and ticketing for warehouse inventory.
• Provided user/group accounts, Norton Anti-Virus updates and automatic updates
• Performed password resets and user group management.
• Remote PC installed for remote as well as desk side troubleshooting.

Confidential

Technical Support

Responsibilities:

• Assisted customers with roaming problems and Internet connectivity issues on cellular devices.
• Resolved phone functionality issues due to handset or system outages.
• Point of contact for Tier 1 and store reps to help them resolve technical issues.
• Assisted in training new personnel in problem resolution.
• Part of new team assigned to handle Porting problems between carriers.
• Timely and professionally resolved a number of cell sites and handset issues.