SUMMARY

• Systems Administrator/Engineer with 18 years of experience looking to obtain a full - time position in the Information.
• Technology field as a Senior Systems Administrator/Engineer/Architect.

TECHNICAL SKILLS

• Windows Server (NT 4.0-2019)
• Active Directory
• Microsoft Exchange Server (2003-2016, Exchange Online)
• Microsoft PowerShell (V1-7)
• Windows SharePoint (WSS 2.0-2016, SharePoint Online)
• Microsoft SQL Server (2000-2019)
• Windows Failover Clustering/HA/DR
• IIS, DNS, DHCP
• Hyper-V Server (2008 R2-2019)
• Windows Server Update Services (2.0-5.0)
• Office Communications Server (2007, Skype for Business, Teams)
• VMWare VCenter/PowerCLI (5.0-6.5)
• Windows (9X-10)

PROFESSIONAL EXPERIENCE

Senior Systems Architect

Confidential, VA

Responsibilities:

• Build, maintain, and troubleshoot Windows Servers (2008 R2-2019) for corporate applications, both on-prem and cloud (AWS).
• Build Microsoft Hyper-V (2012 R2-2019) servers for corporate offices.
• Lead engineer responsible for on-prem Active Directory, Exchange (2010, 2016), SharePoint (2010+), SQL Server (2005-2019), DHCP, and DNS.
• Lead engineer responsible for Office 365 cloud applications (Azure AD, Exchange Online, SharePoint Online, Teams), and their integration with on-prem applications (ADFS/Azure AD Connect, Exchange).
• Lead engineer responsible for Microsoft failover (HA/DR) clusters for Exchange, SQL, and File services.
• Responsible for writing PowerShell scripts to automate reporting, and reoccurring tasks for all Microsoft applications as well as various third-party applications. Also create custom tools to delegate administration tasks to help desk and desktop engineers.
• Provide 24/7 top tier escalation support for all Microsoft applications.
• Provide troubleshooting assistance and training to operations team systems administrators.
• Build, maintain, and troubleshoot Windows Servers (2003-2012 R2) for corporate applications.
• Manage customer facing PCI compliant environment. Developed processes to automate patching servers, as well as automate the collection of audit evidence. Migrated the entire environment from physical blade servers to virtual machines running on VMWare.
• Automated the collection of audit evidence for Sarbanes-Oxley(SOX)compliance.
• Created PowerShell scripts to automate reporting, reoccurring tasks, and automating virtual machine builds and tasks.
• Lead engineer responsible for corporate Active Directory environment, and SQL servers.
• Build VMWare VCenter servers, and ESX 5.0+ servers.

Senior Systems Administrator

Confidential, VA

Responsibilities:

• Maintain and troubleshoot 2000 Windows Server 2003 servers in 80 sites around the country.
• Lead engineer working to deploy Active Directory to the national Video on Demand infrastructure.
• Lead engineer working to deploy System Center Configuration Manager (SCCM) 2007 to the national Video on Demand infrastructure.
• Provide 24/7 on-call tier three escalation support.
• Identify, report, and troubleshoot service degradations and outages. Provide detailed incident reports with root cause analysis and next steps following the resolution of incidents.
• Perform after hours maintenance as needed to upgrade systems, and roll out product enhancements.
• Document troubleshooting steps and steps to resolve known issues for tier 1 and tier 2 support desks.
• Create scripts to automate processes whenever possible.
• Authored a Powershell module to provide cmdlets to manage and monitor Legato Co-Standby Server/Automated Availability Manager high availability clusters.

Technical Operations Engineer

Confidential,Herndon, VA

Responsibilities:

• Maintain and troubleshoot Exchange 2003, and 2007 servers/clusters in multiple environments of over 195,000 users and over 800 servers.
• Maintain and troubleshoot Windows SharePoint Services 2.0, and 3.0 servers in multiple environments with over 3,500 sites.
• Maintain and troubleshoot Blackberry Enterprise Server 4.1 servers.
• Maintain and troubleshoot all servers that support the Exchange/SharePoint environments, including Domain Controllers, file servers, DNS servers, IIS servers, and SQL 2000/2005 servers/clusters.
• Configure, monitor and troubleshoot backups/restores of Exchange, SQL, and SharePoint servers.
• Troubleshoot and resolve tickets escalated from Support Technicians for customer issues. Customer issues include support for Outlook 2000 and later, Entourage 2004/2008, Windows SharePoint Services sites, Exchange ActiveSync devices, and Blackberry devices.
• Identify, report, and troubleshoot any service degradations or outages in all environments.
• Recommend changes to existing servers, configurations, and processes as well as write the necessary RFCs.
• Document operational procedures.
• Create technical knowledge base documents for problems and resolutions.
• Evaluate prospective technologies and provide recommendations to management.

Network Administrator

Confidential, Washington DC

Responsibilities:

• Resolve trouble calls for desktops, laptops, servers, networking equipment, and IP telephony.
• Install, and maintain Windows Server 2003, Windows 2000 Server, Windows NT 4.0, and Redhat Linux Advanced Server 2.1-4.0 servers.
• Maintain and troubleshoot Windows 2003 file server, DNS server, DHCP server, and Active Directory.
• Develop, and maintain Access, MySQL, and Microsoft SQL Server 2000 databases.
• Install, and maintain dialup and VPN servers.
• Install and maintain Microsoft Exchange 2003.
• Patch servers and workstations with Windows Server Update Services (WSUS) 3.0.
• Support mobile access to email using Blackberry Enterprise Server, and Exchange ActiveSync.
• Develop and host websites using Internet Information Services (IIS) 5.0/6.0 and Apache.
• Develop and troubleshoot intranet/knowledge management sites using Tomoye
• Perform daily backups of all Windows and Linux servers using Symantec Backup Exec (Windows) and custom scripts (Linux).
• Support Windows 98, 2000, XP, and Vista PCs with Microsoft Office XP (2002)/2003/2007.
• Handle procurement of all IT related hardware and software for the company.
• Support Nortel IP and soft phones using Business Communications Manager.
• Configure, install, and troubleshoot Cisco routers, switches, and firewall.
• Document all processes and procedures for future use.
• Research and evaluate new products and technologies.
• Develop and maintain inventory tracking system.
• Develop and maintain corporate wireless network.
• Install and troubleshoot network printers and copiers.