SUMMARY

• IT Technical Lead wif demonstrated success leading and managing team members in a technical setting to plan, analyze, and implement a wide range of IT solutions to support business objectives.
• Hands - on experience performing, maintaining and documenting technical efforts, including requirements, design, implementation, testing, and support.
• Experience executing business and operations strategies, resulting in cost savings, improved productivity and efficiency.

TECHNICAL SKILLS

• AWS EC2
• Cloud computing
• Python automation
• Remote
• VMware/Vsphere 6
• Virtual Machines/Cloud Computing
• Technical Recruiting
• Cisco Nexus 3k/5k/7k/9k
• Cisco UCS C220 M4
• Juniper mx140/240
• Project Management
• Management
• F5 SQL Query
• Financial Reports
• JIRA administration
• Unix/Linux/Mac/Windows
• CentOS/Redhat/Ubuntu
• Infrastructure/Networks
• Novell/Outlook/Lotus Notes
• Zenworks
• HP SIM implementation
• SDLC
• System Hardening
• System planning
• Supervision
• Microsoft Office Suite
• Microsoft Project
• Github Mobile Technologies
• Solarwinds Monitoring
• Sensu Client
• Team Player

PROFESSIONAL EXPERIENCE

Capacity Engineer/ Cloud Engineer

Confidential

Responsibilities:

• Building cloud infrastructure to support Facebooks large scale.
• Spinning up instances of VMware on AWS to manage and deploy infrastructure.
• Supporting cloud technologies across a globalized network.
• Performs post-mortems to evaluate failures and avoid recurrence.
• Work as a technical lead wif cross-functional data center teams on a large-scale data center projects and initiatives.
• Tracks issues and analyzes data looking for trends and systemic issues dat impact fleet uptime and utilization. Perform root cause analysis of complex technical issues and drive resolution.
• Helps develop global standards for processes, workflow and automation roadmaps for tools dat facilitate deployment, maintaining and decommissioning of server hardware at scale. Lead process improvements and best practice in data center operations.
• Understands and is able to update and develop scripting and smaller sets of software.
• Builds cross-functional relationships and TEMPhas teh ability to influence policies and procedures to improve global data center operations.

Automation Engineer/Cloud Datacenter Engineer

Confidential

Responsibilities:

• Orchestrating configuration management tools to manage configuration data.
• System integration and planning of system implementation.
• Define scope related to system procedures and requirements to perform daily tasks.
• Using Git to clone configurations for server installs.
• Using python scripts to automate JIRA tickets in mass quantity.
• Configuring bots to automate redundant tasks.
• Maintaining Github library for engineers to use teh latest changes to scripts.
• Performing hardware checks on failed disks using Salt.
• Configuring AWS EC2 servers in a cloud environment to meet customer requirements.
• Configure AWS security groups for different classes of servers.
• Working wif Vsphere 6 to provision windows and linux servers.
• Installing and configuring Vmware ESXi 6.5
• Open change management requests for incidents and document changes.
• Automation of tasks using Python scripting.
• Automation of manual processes to speed up productivity.
• Designed and implemented teh company’s first Datacenter wif a team of 4 engineers.
• Manage and maintain teh upkeep of 50,000 servers by implementing HP SIM to resolve break/fix, which resulted in less downtime and more revenue for teh company.
• Manage and maintain all daily operations in teh Data Center.
• Providing technical leadership among team engineers.
• Automation of HP firmware to test and upgrade server farm.
• Support of all Cisco UCS gear in teh Data Center.
• Create Cisco TAC cases for software and hardware issues.
• Provides hardware and design specifications to meet customer’s specific needs based on teh project requirements and scope.
• Schedules meetings to discuss technical specifications for future builds.
• Troubleshoot Linux OS to ensure maximum uptime for large scale Hadoop and database servers.
• Provides storage support for Tegile and EMC Datadomain.
• Working wif Open Stack tools in teh Data Center.
• Remove servers from teh F5 load balancer to perform maintenance.
• Responsible for all circuit turn-ups in conjunction wif ISP providers to help insure teh most uptime for teh network by having multiple providers.
• Continuously upgrading firmware on all Cisco and HP network devices.
• Created network automation scripts to install firmware upgrades to increase productivity.
• Creation of VLANS and port configurations on Cisco Nexus line switches.
• Full documentation and insight into all company’s assets in teh datacenter.
• Supervise all junior staff on teh process and procedures for DCOPS.
• Daily network monitoring using Solarwinds.
• Manage JIRA ticket queue for all engineers on teh team.
• Organize daily stand up meetings to go over priorities and issues at hand.

Data Center Operations Lead

Confidential

Responsibilities:

• Provided training to other employees on teh process and procedures for teh data center and various sites.
• Followed up on team members tasks in infrastructure projects related to teh data centers.
• Adheres to working in a fast-paced environment to complete tasks on time and wif quality.
• Scheduled contractors to perform work duties beyond teh scope of teh datacenter technicians.
• Set deadlines before they are due to mitigate any work dat was not completed.
• Managed integration and installation of various Information Technology components.
• Reported to upper management dat work TEMPhas been completed per design.
• Hands on technical leader and team player.
• Administration of Linux and Windows servers to make sure they are optimized for performance.
• Managed teh workload for teh technician based on teh severity of teh issue.
• Made sure teh proper steps are taken when troubleshooting hardware and network problems.
• Conducted weekly status meetings wif upper management to facilitate outstanding issues related to current projects for teh site.
• Defined teh scope of teh project pertaining to teh data center site specifics.
• Performed daily checks on all equipment to ensure proper maintenance is performed as well as being proactive.
• Set deadlines for technicians to complete tasks in a timely manner and efficiently.
• Provided a communication plan for all data center techs.
• Responsible for all teh inventory audit’s
• Set’s examples for others to follow to become more skilled and advance in their roles.
• Documented new process for troubleshooting systems and hardware.
• Good noledge of teh OSI model to help troubleshoot teh underlying problem.
• Installed Vmware ESXi on servers to provide graceful failover in teh event of a server or hardware failure.
• Racked and stacked servers based on location and priority.
• Primary contact for an emergency in teh event of a power outage or disaster.

Data Center Operations Engineer / Project Manager

Confidential

Responsibilities:

• Rack and stack Cisco Catalyst 2950’s switches, and ASA 5515 firewalls.
• Troubleshoot Enterprise environment on a large scale.
• Manage inventory in teh data center to provide accurate numbers to senior management.
• Oversee data center on daily basis.
• Facilitates updates pertaining to teh project schedule.
• Work wif Dc and AC voltage to maintain accurate balance of power.
• Rack and stack HP, Dell blade server’s
• Configure servers for both Linux and Windows to stage for teh provisioning process.
• Run fiber cable and test connectivity in teh data center
• Utilizes Ipconfig to obtain IP for troubleshooting network issues.
• Familiar wif different Linux versions; Centos 6.3, Redhat Enterprise, Scientific Linux 6.5, Ubuntu, Solaris, UNIX, and Fedora.
• Provision servers using Collins in a Linux environment.
• Provides some data center design and layout for various sectors.
• Ability to track, schedule and coordinate wif vendors.
• Experience wif tracking financials and reporting financials.
• Managing and maintaining Microsoft Office products to provide a technical overview for managers and executive’s
• Provides technical expertise when needed to guide team members in critical situations where deadlines need to be met.
• Performs business expense reports in Microsoft Excel to ensure organization stays wifin teh budget.
• Assists CIO wif back office duties: staffing, recruiting, contracts, invoicing, and employee health care plans.
• Formats and writes candidates resume to be submitted for job positions.
• Coordinates wif candidates to schedule phone screens and interviews.
• Develops documentation of SOP’s for teh company regarding technical documentation along wif policies and procedures to provide to team members.
• Ability to adapt to various situations and circumstances in a government entity.
• Assists wif performing rate analysis pertaining to candidates
• Provides key contacts on contracts to increase business growth and development in teh organization.
• Oversee OS deployments to determine wat can be done to save time and effort over teh duration of teh projects
• Serve as a Technical Advisor for teh Accela Enterprise projects. Ensures teh mobile technology
• Approach employed meets teh project requirements and TEMPeffectively utilizes system functionalities.
• In depth noledge of virtual desktop environment; In depth networking noledge (TCP/IP)
• Knowledge of teh OSI model.
• Administration of Windows Active Directory; Basic noledge of Citrix environments, ICA Client; Advanced troubleshooting and installing email clients.
• Developed instructional documentation for internal management and other agency executives.
• Using and troubleshooting of MS Office suite.
• Works wif various PC peripheral equipment such as scanners, plotters, printers, and mobile devices.
• Works wif AV related equipment such as projection systems including setup and maintenance.
• Work as a project team member for a variety of IT-related projects.
• Deployed Zenworks version 11 to 5,000 devices across teh enterprise network to improve inventory control and patch management, which cut down on hours to physically install applications and various software.
• Install, troubleshoot and configure Windows 7, and Windows XP operating systems to enable efficiency throughout teh enterprise environment saving time and decreasing downtime.
• Performed yearly inventory on all assets to help control inventory and determine wat is needed based on teh government budget for teh fiscal year.
• Reported and updated spreadsheets for inventory project.
• Provide end user support to local and remote sites for fast and prompt service
• Provide exceptional and professional service to customers
• Complete a high number of work orders on a daily basis.
• Update Service Manager System to provide daily status of tasks.
• Enter time into PRTS system on a daily basis to track time and project hours for major and high profile projects
• Perform root cause analysis to determine teh problem and document teh reason why dis happened and how to prevent teh problem from happening again in teh near future
• Research unnon issues to find prompt solutions.
• Excel in high priority support, providing prompt and working solutions.
• Maintain excellent customer service skills in fast paced, demanding environment
• Adjust and prioritize work load based on demand and priority.
• Knowledge of Cisco technologies in a corporate and government entity

Data Center Technician

Confidential

Responsibilities:

• Provided onsite support for complex integrated systems.
• Worked wif Tier I, Tier III and Project Management teams to bridge
• Provided local support on national IT system roll-outs and upgrades.
• Troubleshooted outages involving local and offsite systems.
• TEMPEffective communications and independent problem solving.
• Developed and deployed solutions using existing technologies in support of business goals
• Strong aptitude for learning new technologies in a short period of time.
• Responsible for daily operation, maintenance and support of Data Center
• Provided weekly status reports to management
• Used HPSD, ticket tracking system to manage workload base on severity and priority.
• Managed premise wire infrastructure for multi-building campus environment.
• Monitor and coordinate trouble resolution for Data Center Environmental Systems;
• Performed data center upgrades to help mitigate down time and increase stability for teh network.
• Helped maintain network infrastructure devices across
• Performed system upgrades to network equipment.
• Installed and configured HP Tipping point.
• Experience wif hyper terminal and Cisco Packet Tracer
• Connected wireless access points wif POE
• Running and terminating Cat5e cable for teh network and telecom.
• Configured Cisco ASA 5500 series firewalls in a corporate environment to provide security for teh organization.
• MAC, 66 block experience and 110 block experience.
• Configured Unix Aix operating systems for engineers to support aerospace technology providing a stable operating system for their needs.
• Provided basic systems administration on Unix and Linux machines such as permissions and setting acl’s based on customers’ needs to ensure a secure computing environment
• Patch panel experience.
• Facilitate to vendor’s teh needs of teh corporation to complete teh task at hand in a timely manner

IT Specialist (Supervisor)

Confidential

Responsibilities:

• Install, configure, and maintain hardware and software for Maryland’s Department of Human Resources’ Enterprise Network of over 200 sites.
• Supervised two Jr Systems Analyst in a team environment.
• Planned and evaluated schedules for State Project Manager.
• Lead tech team in inventory of assets.
• Provided updates on access disposal project to I.T. director
• Integrates, patch, upgrade, and maintain software and hardware for Mainframes and workstations locally or by remote desktop applications.
• Diagnosis, trace and resolves network connectivity problems for workstations and servers using MSDOStrace route and Wire shark.
• Responding to and resolving work order requests wifin Remedy; troubleshooting and/or determining teh hardware and/or software requirements needed to ensure optimal network performance.
• Worked in teh Network Command Center using various network monitoring tools such as Wat’s up Gold and Solar winds
• Assist clients wif trouble tickets and troubleshooting via remote desktop, email and telephone.
• Install hardware and software upgrades on laptops and desktops. Install operating systems, Linux, Vista, and XP on computers.
• Install networks for businesses and homes.
• Detect and remove viruses, malware, and spyware from computers.

Information Systems Specialist

Confidential

Responsibilities:

• Performed routine maintenance on computers, printers and servers.
• Assisted clients wif trouble tickets and troubleshooting via blackberry.
• Assisted in an emergency situation at BWI power outage.
• Remote routine maintenance on servers in other states.
• Acquired skills in WebEx, Citrix, VPN client, Microsoft SQL, lotus notes.
• Worked on airline boarding pass printers and computers
• Used Nagios as a reporting tool to manage and monitor teh network infrastructure.
• Performed weekly backups of teh system using tape drives.
• Used SQL query to update various databases.
• Ran reports to verify update to database was correct to avoid problems and errors.
• Assist in repairing, installing, and maintaining personal computers for various clients wifin teh airport.
• Assisted wif troubleshooting of teh system hardware, desktop support, and printer set up to help ensure end user experience.
• Installed network connectivity/cabling and networking hardware such as routers and switches in an enterprise network.