SUMMARY

• A Network Manager and Engineer wif over 13 years of proven successful support and implementation of Network and Unified Communications technologies.
• Focused on team building and mentoring and recognized as an innovative and strategic thinker wif teh ability to adapt in an ever - changing business environment.
• Migrated 90% of PRI and analog voice circuits to a centralized SIP solution which provided greater resiliency for public safety communications and added savings
• Migrated remaining analog voice circuits to a lower cost provider for savings of $84,000
• Worked wif executive leadership to create a 5-year CIP to facilitate lifecycle management of network equipment.
• Instituted a plan for business continuity at remote sites utilizing cellular technologies
• Managed multiple vendors in support of network and communications initiatives for Tribal education, public safety, public works, and health departments.
• Worked closely wif teh Systems and Security Team Leads during teh absence of upper management to break preexisting IT department “silos”. dis promoted better communication and morale amongst team members which, in turn, resulted in less duplication of effort and greater agility overall.
• Deployed Jabber for a business unit, effectively eliminating teh need for excessive traveling between reservations.
• Worked alongside Cisco partners to plan and execute an upgrade of CUCM, Unity, IM&P, and UCCX from 8.5 to 10.5.
• Worked alongside Cisco partners to plan and execute an installation of Cisco Emergency Responder 10.5.
• Designed and implemented a PtMP wireless network to provide network connectivity to remote sites in rural areas.
• Designed a UC architecture to provide greater resiliency and survivability.
• Supported a company rebranding initiative wif regards to changing of inbound call prompts wifin CVP and ICM scripts.
• Configured and installed a standard set of network, wireless, and VoIP equipment for newly acquired sites. dis standardized teh network for improved central management while maximizing incident response to network and end user issues.
• Worked closely wif ISP and Telecom vendors to determine most cost effective and practical solutions for WAN, voice, and internet services.
• Implemented a standardized configuration document for Network/VoIP deployments wif respect to routers, switches, voice gateways and CUCM configurations in order to minimize deployment time and possible issues resulting from misconfiguration.
• Led an initiative to ‘clean up’ CUCM and UNITY which resulted in teh recovery of unused device and user licenses.
• Maintained and created detailed network documentation to reduce troubleshooting efforts and improve response time.
• Implemented dual ISP failover in addition to VPN failover across all sites for business continuity.
• Implemented SRST for remote site survivability.

TECHNICAL SKILLS

Software & Technologies: UCCE 6 - 8.6 wif CVP, UCCX 8.x-11.x, CTIOS (CAD), CME 3.x-11.x, CER 10.x, CUCM 4x-11.x, Unity 4.x-11.x, PCD (Prime Collaboration Deployment), CUPS, IM&P, Jabber, Lync, CUIC, Webex Teams

Network Management: Solarwinds Orion and Wireshark

Network: ACI, MPLS, EIGRP, BGP, DNS, DHCP, AnyConnect, IPSec, DMVPN, IOS, NX-OS, IOS-XE, Netflow, IP SLA, EEM

PROFESSIONAL EXPERIENCE

Senior Network Engineer/Network and UC Manager

Confidential Florida

Responsibilities:

• Team Lead for a group of 6 total engineers.
• Tier 3 (or as needed) troubleshooting and resolution of network, collaboration, & wireless issues.
• Delegation and prioritization of trouble tickets and project tasks across teh team.
• Vendor and partner management and relations.
• Contract and budget management.
• Network, collaboration, and wireless infrastructure design and development.
• Foster communications and coordination across IT teams as well as teh end user community and departments outside of IT.

Manage

IP Communications Engineering - Altegra Health

Responsibilities:

• Support a 700+ agent UCCE based call center by maintaining and configuring CVP applications and ICM scripts in addition to teh outbound dialer option and CTIOS.
• Responsible for a team of engineers responsible for configuring, implementing, monitoring and troubleshooting all aspects of teh voice and data network across one HQ and six remote sites.
• Main areas of responsibility include configuration and maintenance of LAN/WAN/WLAN infrastructure, MPLS WAN connectivity, Internet/VPN via ASA firewalls and various Cisco telephony technologies including CTIOS agent and supervisor desktop for teh call center agents.
• Research and recommend network hardware and software for purchase to support changing business needs.
• Work to maintain relationships wif multiple Cisco vendors to ensure quality service and cost options.
• Main point of contact for determination and resolution of 24/7 network emergencies.
• Plan and execute IOS upgrades, adds, moves, or changes wifin an established change control procedure.
• Update existing knowledge base wif proven solutions to known and experienced network and VoIP issues.
• Work wifin HIPAA regulations to restrict access to and maintain confidentiality of client PHI.
• Worked wif project management and Windows team to ensure successful network installations.
• Produce and maintain both written and Visio documentation of teh network topology.
• Work wif end users and other technical staff to determine root cause of network and VoIP issues.

Field Support Engineer/Network Administrator

Confidential

Responsibilities:

• Responsible for managing field technicians across teh United States and Canada performing onsite support for both data and voice network customers.
• Promoted to Team Lead shortly after achieving CCNA certification.
• Responsible for staging, QA, and deployment of Cisco Call Manager Express VoIP systems.
• Lead technician for customer MPLS upgrade project involving 2000+ locations across teh United States.
• Responsible for monitoring teh in-house LAN using Solarwinds Orion NMS
• Responsible for designing, configuring, and maintaining teh in-house Cisco network and Microsoft infrastructure.