Objective

To obtain a support position within the areas of System Administration, Integration, configuration management, application testing and quality assurance, operations management, computer center systems monitoring, Eexperience in multiple areas of support over career with continued self - sought out training to maintain current skillsets to stay on pace with industry changes and standards to maintain customer requirements.

SUMMARY

• Enthusiastic Technical Support Professional with extensive Enterprise IT background project and program management and customer support roles.
• Effective in identifying problem / resolution, application design, testing and documentation requirements for new and O&M programs.
• Have received award(s) providing application support resulting in millions of dollars saved
• Achieved while implementing IC Comms Tracking App.

PROFESSIONAL EXPERIENCE

Confidential

Sr. Systems Administrator support

Responsibilities:

• Responsible for handling over 100 calls per week - closing initial calls 3 out of 4 calls. Providing Tier 1 - 3 IT solutions to all customer questions and concerns and outages.
• Job requires understanding of all government client and web based applications - able to find and provide valid information to end-user customers
• Have received regular surveys and customer generated notes to management regarding end-user approval -
• Duties include routing end-user submitted requirements to correct support office.
• Managing multiple IT requirement queues
• Completed daily customer requirements within a minimum amount of time.

Program Manager

Responsibilities:

• Responsible for identifying end-user and stakeholder requirements. Development and implementation of community based communications tracking application with DCID 6/3 approved TS rated application - Duties including wearing all support hats to build server environment, network support, develop, test, implement and train users. Completed project exceeding customer requirements and under budget.
• Assigned to implement congressional mandate for secure application in support of the intelligence Community communications tracking requirements. Working with J2EE and Oracle developers, responsibilities included installation and administration of BEA WebLogic, Oracle 9i on a Windows server 2003 platform.
• Computer Sciences Corp - Sr. Program Mgr. /Dir of Operations
• Responsible for oversight of 8 contracts with approximately 35-40 personnel.Completed PMP training (40hr) course, ITIL V2 and SCRUM training.

Confidential

Program Mgr.

Responsibilities:

• verseeing small team of 4-6 staff and contractors supporting SQL/DS, GIMS, DB2 and IDMS/R database applications
• Duties includes data management on applications: Batch jobs, backup / recovery and software updates

Confidential

Responsibilities:

• Working with small team to complete proof of concept for visual data analysis tool (Visual Links). Responsibilities included de-normalization of data from data sources like (MS access, excel docs, etc.) integrated using Visual Links tool to integrate data into My SQL database.Supported Govt. program efforts to test analytical tools used for linking data sources across platforms
• Responsible for research and implementation of new field connectivity options, providing customer with optimal technologies and documentation for remote sites. Project included coordination and implementation of EMC/Data Terminal Servers providing customer a thin client solution to remote sites.
• Confidential - Systems Engineer - Lead
• Windows conversion - Responsible for building and installation of directorate servers and printer services, while maintaining O&M documentation, accesses, server updates, printers, drivers, fixes and new releases.

System Administrator

Confidential

Responsibilities:

• Responsible for overseeing multiple FOIA (Freedom of Information Act) standalone systems in support of all presidential libraries. Duties included maintaining existing windows 2003 server and 2007 workstations. Identify replacement hardware and software to maintain customer requirements. Maintain program software, (sql server, and Laser Fiche and DROBO backup/recovery).
• Duties maintaining small internal intranet application managing a small virtual service network storing limited FOIA data.
• Supported FOIA office, managed MS sql database(s) created on presidential standalone systems. Duties included running canned sql scripts for reporting against sql data and backups.
• Accepted Sys Admin position on small program working with MS Windows platform / MS SharePoint duties
• Responsible for customer enterprise network accounts, using windows platform, Lotus Notes, MS Office - 2010. Provide Tier 1 & 2 support to over 400 end-users domestically and overseas.
• Lead for ad hoc requirements for customer, i.e. Upper management video conferencing requirements, small standalone system, training for end-users and overseas support.
• Task Lead close support maintaining tier 1 and 2 support for office applications, issues, documentation and training.
• Responsible for maintaining user, group type accounts via Active Directory for multiple systems, networks.
• Added to duties to support Lotus Notes DOMINO application release - Newly awarded contract
• Assigned as Task Lead supporting close support effort for DO. Duties included oversight of 4-6 person team, providing updates to government lead and handling ad hoc requirements directly from customer.
• Task Lead for GCS office for Lotus Notes DOMINO team. Duties included testing of new Domino releases and documentation.
• Maintained CM documentation for multiple offices that includes SSP’s, SLA’s, MOA’s, etc.
• Supported Tier 3 GCS office responsible for multiple boards, using support tools (JIRA, SRS Remedy and Customer Maximo (ESMT) to manage open tickets, requirements and DR’s.
• Assigned to new government contract as configuration manager responsible for base-lining engineering documentation into MS SharePoint repository.
• Accepted position as Sr. Configuration Manager and database administrator for Office of Facilities responsible for CM documentation and creating new database accounts and start centers.
• As CM Lead duties included chairing multiple boards, (ERB, RRB, TEMS etc.) maintaining minutes, schedules and board documentation.
• Maintained CM documentation for multiple offices that includes SSP’s, SLA’s, MOA’s, etc.

Confidential

Database Manager

Responsibilities:

• Working with small team to complete proof of concept for visual data analysis tool (Visual Links). Responsibilities included de-normalization of data from data sources like (MS access, excel docs, etc.) integrated using Visual Links tool to integrate data into My SQL database.
• Supported Govt. program efforts to test analytical tools used for linking data sources across platforms
• Responsible for overseeing multiple FOIA (Freedom of Information Act) standalone systems in support of all presidential libraries. Duties included maintaining existing windows 2003 server and 2007 workstations. Identify replacement hardware and software to maintain customer requirements. Maintain program software, (sql server, and Laser Fiche and DROBO backup/recovery).
• Duties maintaining small internal intranet application managing a small virtual service network storing limited FOIA data.
• Staff person assigned as Database Management Specialist responsible for small team in charge of nightly job streams, database updates, etc.
• Responsible for CICS, DB2 and IDMS/R mainframe application job routines.
• Supported FOIA office, managed MS sql database(s) created on presidential standalone systems. Duties included running canned sql scripts for reporting against sql data and backups.

Sr. Mainframe Operator

Responsibilities:

• Sr. MVS/JES3 mainframe Operator (24 Hr. Operations Support)
• Duties included (24 HR Operations Support) for mainframe MVS/JES3 and VM systems, responsible for tape, disk inventory, backup and recovery and offsite disaster recovery procedures.