System Administrator Assistant Resume Greenville, NC - Hire IT People

PROFESSIONAL SUMMARY:

ServiceNow Admin and business analyst with 4 years of configuring, testing, and documenting new functionality.
Expertise in implementing, evaluating, and others to employ
Systems Development Life Cycle in order to produce high quality complex systems that exceed client expectations

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Greenville, NC

System Administrator Assistant

Responsibilities:

Drove 99% uptime by supporting day - to-day support on IT systems.
Improved productivity, system cohesion, and security by installing and rebuilding servers, hardware, peripherals, services. in accordance with industry standards and project/operational requirements.
Employed Risk Management Framework (RMF) to secure, authorize, and manage the and accreditation process of IT systems.
Maintained system health, employee knowledge, and system security by sending, evaluating the click rate, and providing to internal staff via an innovative phishing program.
Research and recommend innovative, and where possible, automated approaches for system administration tasks, including researching and recommending equipment and applications for deployment.
Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection concerns and needs.

Confidential, Greenville, NC

Systems Administrator

Responsibilities:

Evaluated, monitored and modified systems to maintain system efficiency.
Managed and maintained warranty and related services, including vendor specific policies and troubleshooting procedures for all hardware.
Set-up, configured, installed, maintained and patched Server and Storage hardware as needed.
Diagnosed, identified and repaired system and network issues and provided technical support to University personnel.

Confidential, Greenville, NC

Servicenow Admin

Responsibilities:

Maintained security compliance to all regulatory guidance by ensuring system hardware, operating systems, software systems and related procedures adhere to company policies and procedures.
Provided cross-functional and collaboration with varying departments for technical related projects and deliverables.
Designed, documented, modified, tested, installed, implemented, and supported new and existing applications software and hardware.
Performed maintenance to the SMS infrastructure, developed processes procedures and automated workflows to support package creation, testing and deployment of applications and Windows updates to workstations and servers.
Developed and implemented programs to ensure that systems, network, and data users were aware of, understood, and adhered to systems security policies and procedures.
Provided tier 3 support to internal and external partners and stakeholders for escalated matters.
Planned, deployed, and evaluated the impact and possible risks of secure printing systems.
Supportive administrator for the successful deployment and integration of Windows 7 to 400 users.