Professional Experiences IT Infrastructure IT Development IT Help Desk

• IT Strategy Initiatives
• Exchange Migrations
• Data Migrations
• Disaster Recovery
• Asset Management
• Team Building
• Database Engines Models
• MS Office365 Deployments
• Group Policy Management
• TSQL MySQL

• Operating Systems: Microsoft Server 2003, 2008, 2008R2, 2012, and 2012R2
• Clients: Windows 98, NT, ME, 2000, XP, Vista, Windows 7, Windows 8, and Windows 8.1
• Linux: Ubuntu, Mint, Red-Hat
• Cloud: Windows Azure, Office365, OneDrive and Powershell
• Servers Software: Exchange, VMware 4.1/5.1/5.5, Virtual Desktop Infrastructure VDI , RDP, Terminal Server Clusters, System Center Server SCCM , Internet Information Server IIS , Office Suite, Project, Norton Ghost, Dell AppAssure Back Ups, Citrix, Active Directory, ADModify, MSMAPI, Office 2003-2013, Office365, Sharepoint 2007-2013, Adobe Pro, WSUS, Interwoven I-Manage, LogMeIn, Join.Me, Norton Utilities, McAfee Antivirus, Symantec Antivirus, Sophos SafeGuard HD Encryption, Kaspersky, BMC Track-IT, SolarWinds, Client Profiles, RamQuest, CaseAware, RealVNC, UltraVNC, MS Remote Assistance, TeamViewer, Direct Access, Windows Azure Multi-Authenticator f.k.a PhoneFactor , Gemini, Zoho Projects, Spiceworks, Team Foundation Server TFS , MS Lync 2010 and 2013
• Network Infrastructure: LAN/WAN Ethernet, TCP/IP, DNS, SFTP, POP, DHCP, SMTP, SSH, HTTP, HTML, VOiP, Routers, Switches, VPN, Firewalls, Meraki, Cisco
• Programming Languages: TSQL, MySQL, HTML, Logon Scripts

• Office 365 / Sharepoint / Systems Administrator
• Office365/Sharepoint Admin 6 years
• Back Up Admin 2 years
• RamQuest Admin 8 years
• Antivirus Admin 3 years
• CaseAware Admin 3 years
• HD Encryption Admin 3 years
• VMWare ESX/ESXi Admin 3 years
• SharePoint Admin 5 years
• Exchange Admin 4 years
• Telecom Admin 2 years

• Facilitate meetings and conference calls to gather new project and/or report requirements
• IT Change control procedures for reports deployment
• Maintain database cluster configuration used for reporting systems
• Create and maintain SQL database connections using ODBC for MySQL with Case management system
• Utilize Report Builder 3 and MS Visual Studio 2008/2010/2012 to create RDL files
• Upgrade needed applications' databases and test
• Schedule meetings and conference call to lead IT projects
• Act as a Business Analyst and gather project or report requirements
• Set security on reports based on user and manager access
• Extract data against the database per business requests using MySQL and TSQL
• Develop and maintain stored procedures used in reporting systems
• Develop and maintain triggers and functions used in Reports
• Develop, update, plan UAT, and maintain SSRS Reports using MySQL, SQLYog, MS SQL Server 2008, and 2012
• Various positions held as an Administrator:
• Checking for operation system, SQL server and SharePoint patches and cumulative updates
• Identifying and reporting governance violations
• Setting up alerts and enforcing policies and regularly auditing SharePoint environments
• Regularly analyzing SharePoint content and storage
• Regular review, clean-up, management and configuration of SharePoint accounts and sites. For this duty, I also acted as an Active Directory admin.
• Regular Review of the events and messages reported in Event Viewer and Performance Monitor
• Analyze and report upon SharePoint usage and activity
• Monitor SharePoint disk space usage through the built-in SharePoint Reports for each site collection
• Manage and maintain overall server healthy and functionality
• Upgrade to SharePoint 2010 server from 2007
• SharePoint Server build based on MS SharePoint requirements
• SharePoint Designer 2007 2010 to create lists and templates for Business
• Develop, custom build, implement, and maintain custom lists per Sharepoint site including site migrations
• Construct and maintain company SharePoint Intranet Site and permissions
• Extensively update company IT Policies Procedures and network security to meet Banking level compliance and security audit requirements
• Create and grant access to vendors through SFTP
• Create and maintain software packages for Adobe, MS office, Active X Controls, CaseAware, RamQuest, custom batch reengineer packages for compatibility for Windows 7 refresh and deployments
• Implement and remote support using System Center, Join.me, RealVNC, UltraVNC, and RDP
• Provide support for VMWare 5.1 vCenter Deployments
• Demonstrate fixes on all outstanding escalated issues
• Plan, implement, and install IT Infrastructure needs and application requests
• Train, guide, and mentor the Help Desk team on daily operations
• Maintain deployment of Servers, Desktops, Laptops, iPads, and iPhones, while providing core infrastructure services within Microsoft Windows Server 2008R2 and 2012 for Active Directory Services
• Maintain over 300 remote applications, over 20 terminal servers ensuring Network Load Balancing NLB
• Enable employee cloud archiving in bulk by using PowerShell commands
• Creating Resource rooms for conference meeting requests and manage delegates
• E-Discovery Search Multi-Box search using Windows Azure PowerShell Commands
• Planned and imported employee's archived PST files to Office365 Cloud Archiving environment
• Planned and migrated employee's exchange mailboxes to Office365 environment
• Develop, implement and maintain remote applications technology
• Maintain 4 generations of remote terminal servers that are used in daily operations
• Checking for operation system, SQL server and SharePoint patches and cumulative updates
• Identifying and reporting governance violations
• Setting up alerts and enforcing policies and regularly auditing SharePoint environments
• Regularly analyzing SharePoint content and storage
• Regular review, clean-up, management and configuration of SharePoint accounts and sites.
• Regular Review of the events and messages reported in Event Viewer and Performance Monitor
• Analyze and report upon SharePoint usage and activity
• Monitor SharePoint disk space usage through the built-in SharePoint Reports for each site collection
• Manage and maintain overall server healthy and functionality
• Upgrade to SharePoint 2010 from Sharepoint 2007
• Upgrade to Sharepoint 2013 from Sharepoint 2010
• Proficient in SharePoint Designer 2007 2010 to create lists and templates
• Develop, custom build, implement, and maintain custom lists per Sharepoint site including site migrations
• Construct and maintain company SharePoint Site and configure permissions with Active Directory
• Global license manager PTC licenses for AGCO - purchase/negotiations
• Project Team Lead for Project Nexus, engineering systems enablement of Global Platform design, modular BOMs, and manufacturing strategies.
• Assign and oversee daily systems administration duties
• Coach and lead the Runtime team
• Provide technical expertise for the coordination, design, development, deployment and on-going support of the Global Repository.
• System installations, rehost nodes, network load balance, and configuration
• Incident and change management
• Monitor Windchill environment and react in case of any function/performance issue and perform maintenance duties
• Responsible of management of production and non-production environments of global PDM system.Technical Skills Summary

• Seeking a role to participate as a key member of the management or engineering team that allows me to contribute my expertise, accountability, commitment, and diverse background in IT systems, management and business analytics. Dynamic, motivated, and results-oriented IT engineer who also has extensive background in Project Management. Noted for strong process management and process improvement background. Recognized as superior internal service provider to multiple key stakeholders and business units.

• Scope out milestones of new project/report requests
• Create use cases and flowcharts using MS Visio
• Work as a liaison by directly communicating with developers and third party companies for automation projects
• Host and attend weekly meetings and conference calls for all existing projects for status to ensure project completion in a timely manner
• Main tester prior to new projects, automations, or reports implementations
• Discovering the true root of the issue instead of unnecessary coding
• Understanding each business unit departments and their process for smoother process between the IT and the business
• Direct communications with NetDirector, VendorScape, Equator fka REOTrans , HomeSteps Connect, and DCS/Quandis for pursuing projects
• Understanding and documenting each project requirements.
• Documenting user acceptance testing plans, user guides, creating use cases, and workflow diagrams.
• Liaison between the business unit and the IT department.
• Assisting in development of product plans and business cases to support new products and services.
• Participating in DMS Sharepoint documents, RamQuest server, and Mapped Drives' Migrations
• Managing REO Directory on REO's direct website
• Create and maintain Web, SQL servers, and databases
• Responsible for technical support for Tier 2 3 issues
• Performed and monitored server/workstations maintenance daily while providing after hours on call support
• Build and test custom reports for management using MS SSRS reports and Report Builder
• Code legal documents used in business with custom stored procedures
• Draft technical, user guide, shortcut guides, and setup documentation for program reference
• Ensure all workstations are protected with Antivirus
• Ensure and manage all laptop hard drives are encrypted using Safeguard or TruCrypt Encryption
• Mentor, train and guide the IT Help Desk, often acting as a Help Desk Manager
• Manage the support team with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Manage a Windows 7 Deployment project companywide
• Manage and maintain Active Directory and AD site replication
• Manage DFS share and files for administrators
• Meet daily sale goals 100-110
• Host morning meetings with Computer Technicians and provide knowledge
• Main trainer for hardware and software installations, removals, and repairs
• Perform In-Store or In-Home Network installations
• 100 customer satisfaction guaranteed on all services
• Resolve escalated issues
• Re-image and fresh installations of Windows OS and Mac OS X
• 24/7 On call services in case of emergencies
• Solve issues that might not have a clear solution by utilizing trial and error experiment
• Understand the root cause of the issue and provide clear explanation to customers
• Use various tools and software to assess or monitor computer systems
• Diagnose and repair virus, malwares, and spywares
• Oversee the daily performance of computer systems
• Setup equipment for employee use, performing or ensuring proper installation of cable, OS, and software
• Maintain record of daily data communication transactions, remedial action taken for issues, and installation activities
• Read technical manuals, watch tutorial videos, confer with other employees, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance
• Confer with staff, management, and customers to establish requirements for new systems or modifications
• Answer customers' inquiries regarding computer software and hardware operation to resolve problems
• Conduct Circuit City automation feasibility studies, including workflow analysis, space design, and cost comparison analysis