Computer Technician Lead Resume Profile

Objectives

Scope out milestones of new project/report requests
Create use cases and flowcharts using MS Visio
Work as a liaison by directly communicating with developers and third party companies for automation projects
Host and attend weekly meetings and conference calls for all existing projects for status to ensure project completion in a timely manner
Main tester prior to new projects, automations, or reports implementations
Discovering the true root of the issue instead of unnecessary coding
Understanding each business unit departments and their process for smoother process between the IT and the business
Direct communications with NetDirector, VendorScape, Equator fka REOTrans , HomeSteps Connect, and DCS/Quandis for pursuing projects
Understanding and documenting each project requirements.
Documenting user acceptance testing plans, user guides, creating use cases, and workflow diagrams.
Liaison between the business unit and the IT department.
Assisting in development of product plans and business cases to support new products and services.
Participating in DMS Sharepoint documents, RamQuest server, and Mapped Drives' Migrations
Managing REO Directory on REO's direct website

Confidential Computer Technician Lead

Create and maintain Web, SQL servers, and databases
Responsible for technical support for Tier 2 3 issues
Performed and monitored server/workstations maintenance daily while providing after hours on call support
Build and test custom reports for management using MS SSRS reports and Report Builder
Construct and maintain company SharePoint Intranet Site and permissions
Develop, custom build, implement, and maintain custom lists per Sharepoint site including site migrations
SharePoint Designer 2007 2010 to create lists and templates for Business
SharePoint Server build based on MS SharePoint requirements
Upgrade to SharePoint 2010 server from 2007
Manage and maintain overall server healthy and functionality
Monitor SharePoint disk space usage through the built-in SharePoint Reports for each site collection
Analyze and report upon SharePoint usage and activity
Regular Review of the events and messages reported in Event Viewer and Performance Monitor
Regular review, clean-up, management and configuration of SharePoint accounts and sites. For this duty, I also acted as an Active Directory admin.
Regularly analyzing SharePoint content and storage
Setting up alerts and enforcing policies and regularly auditing SharePoint environments
Identifying and reporting governance violations
Checking for operation system, SQL server and SharePoint patches and cumulative updates
Maintain 4 generations of remote terminal servers that are used in daily operations
Develop, implement and maintain remote applications technology
Planned and migrated employee's exchange mailboxes to Office365 environment
Planned and imported employee's archived PST files to Office365 Cloud Archiving environment
E-Discovery Search Multi-Box search using Windows Azure PowerShell Commands
Creating Resource rooms for conference meeting requests and manage delegates
Enable employee cloud archiving in bulk by using PowerShell commands
Meet daily sale goals 100-110
Host morning meetings with Computer Technicians and provide knowledge
Main trainer for hardware and software installations, removals, and repairs
Perform In-Store or In-Home Network installations
100 customer satisfaction guaranteed on all services
Resolve escalated issues
Re-image and fresh installations of Windows OS and Mac OS X
24/7 On call services in case of emergencies
Solve issues that might not have a clear solution by utilizing trial and error experiment
Understand the root cause of the issue and provide clear explanation to customers
Use various tools and software to assess or monitor computer systems
Diagnose and repair virus, malwares, and spywares
Oversee the daily performance of computer systems
Setup equipment for employee use, performing or ensuring proper installation of cable, OS, and software
Maintain record of daily data communication transactions, remedial action taken for issues, and installation activities
Read technical manuals, watch tutorial videos, confer with other employees, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance
Confer with staff, management, and customers to establish requirements for new systems or modifications
Answer customers' inquiries regarding computer software and hardware operation to resolve problems
Conduct Circuit City automation feasibility studies, including workflow analysis, space design, and cost comparison analysis

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