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Computer Technician Lead Resume Profile

Objectives

  • Scope out milestones of new project/report requests
  • Create use cases and flowcharts using MS Visio
  • Work as a liaison by directly communicating with developers and third party companies for automation projects
  • Host and attend weekly meetings and conference calls for all existing projects for status to ensure project completion in a timely manner
  • Main tester prior to new projects, automations, or reports implementations
  • Discovering the true root of the issue instead of unnecessary coding
  • Understanding each business unit departments and their process for smoother process between the IT and the business
  • Direct communications with NetDirector, VendorScape, Equator fka REOTrans , HomeSteps Connect, and DCS/Quandis for pursuing projects
  • Understanding and documenting each project requirements.
  • Documenting user acceptance testing plans, user guides, creating use cases, and workflow diagrams.
  • Liaison between the business unit and the IT department.
  • Assisting in development of product plans and business cases to support new products and services.
  • Participating in DMS Sharepoint documents, RamQuest server, and Mapped Drives' Migrations
  • Managing REO Directory on REO's direct website
Confidential Computer Technician Lead
  • Create and maintain Web, SQL servers, and databases
  • Responsible for technical support for Tier 2 3 issues
  • Performed and monitored server/workstations maintenance daily while providing after hours on call support
  • Build and test custom reports for management using MS SSRS reports and Report Builder
  • Construct and maintain company SharePoint Intranet Site and permissions
  • Develop, custom build, implement, and maintain custom lists per Sharepoint site including site migrations
  • SharePoint Designer 2007 2010 to create lists and templates for Business
  • SharePoint Server build based on MS SharePoint requirements
  • Upgrade to SharePoint 2010 server from 2007
  • Manage and maintain overall server healthy and functionality
  • Monitor SharePoint disk space usage through the built-in SharePoint Reports for each site collection
  • Analyze and report upon SharePoint usage and activity
  • Regular Review of the events and messages reported in Event Viewer and Performance Monitor
  • Regular review, clean-up, management and configuration of SharePoint accounts and sites. For this duty, I also acted as an Active Directory admin.
  • Regularly analyzing SharePoint content and storage
  • Setting up alerts and enforcing policies and regularly auditing SharePoint environments
  • Identifying and reporting governance violations
  • Checking for operation system, SQL server and SharePoint patches and cumulative updates
  • Maintain 4 generations of remote terminal servers that are used in daily operations
  • Develop, implement and maintain remote applications technology
  • Planned and migrated employee's exchange mailboxes to Office365 environment
  • Planned and imported employee's archived PST files to Office365 Cloud Archiving environment
  • E-Discovery Search Multi-Box search using Windows Azure PowerShell Commands
  • Creating Resource rooms for conference meeting requests and manage delegates
  • Enable employee cloud archiving in bulk by using PowerShell commands
  • Meet daily sale goals 100-110
  • Host morning meetings with Computer Technicians and provide knowledge
  • Main trainer for hardware and software installations, removals, and repairs
  • Perform In-Store or In-Home Network installations
  • 100 customer satisfaction guaranteed on all services
  • Resolve escalated issues
  • Re-image and fresh installations of Windows OS and Mac OS X
  • 24/7 On call services in case of emergencies
  • Solve issues that might not have a clear solution by utilizing trial and error experiment
  • Understand the root cause of the issue and provide clear explanation to customers
  • Use various tools and software to assess or monitor computer systems
  • Diagnose and repair virus, malwares, and spywares
  • Oversee the daily performance of computer systems
  • Setup equipment for employee use, performing or ensuring proper installation of cable, OS, and software
  • Maintain record of daily data communication transactions, remedial action taken for issues, and installation activities
  • Read technical manuals, watch tutorial videos, confer with other employees, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance
  • Confer with staff, management, and customers to establish requirements for new systems or modifications
  • Answer customers' inquiries regarding computer software and hardware operation to resolve problems
  • Conduct Circuit City automation feasibility studies, including workflow analysis, space design, and cost comparison analysis

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