SUMMARY

• Excellent communication skills, able to adapt to any level of user knowledge and Confidential them the best solutions to resolve any technical issue. Able to Confidential education and guidance to end users across all levels of the Enterprise.
• Server Administration experience: Active Directory support for Server 2003, 2008, 2008 R2 and 2012 in environments spanning to several thousand users. Installed, configured and supported Terminal Services /Remote Desktop Services/Remote Desktop Gateway on Server 2008/2008 R2/2012. Maintained and supported Virtual Environments in both Hyper - V (2008 R2/2012) and VMWare (5.1-6.0). Experience working with Dell PowerEdge and R Series Servers, and HP DL Series spanning multiple generations.
• Experienced with supporting and rebuilding Dell, HP, Apple, Asus, Acer, Lenovo, and Toshiba laptops and desktops. Expert level experience building and troubleshooting servers, desktops and laptops down to the component and board soldering level.
• Desktop Support experience: up to 20,000 plus direct customers. Experience providing support for Windows 3.11, 95, 98, 2000, XP, Vista, 7, 8.1 and 10 in corporate networks. Experience in supporting both standard applications such as Microsoft Office/Office 365, Microsoft Dynamics, Quickbooks, and Salesforce to in house developed applications.
• Ability to adapt to new requirements, regulations and standards. Excellent at helping the business grow and adapt to new challenges by incorporating and utilizing new technology.

PROFESSIONAL EXPERIENCE

Systems Administrator

Confidential, WA

Responsibilities:

• Manage and maintain multiple VM and physical servers supporting Boeing’s Production Systems throughout the Everett Factory.
• Single Server Admin for Boeing’s CSCHA Safety Radio System, currently actively converting it from a set of 4 physical servers to 4+ VM’s based on VMWare 5.1 and tan converting to 6.1/6.5.
• Primary Server Admin for Boeing’s virtualized Simatic IT Suite, used to control, manage and track OEE data for Boeing’s Factory Automation.
• Primary Server Admin for Boeing’s implementation of MDT AutoSave, a Software Configuration Management Enterprise Application that tracks and manages Industrial PLC configuration software. Establishes and maintains data pathways for OEE configuration and reporting data in a fast paced Production environment with no room for down time.
• Confidential direct production-critical application, desktop, server and connectivity support to managers, engineers, and technicians. Maintains reporting systems that are crucial to Production and Executive level Management within Boeing. Supports both standard and internal applications on Windows 7, 8.1 and 10 systems. Provides smartphone assistance to managers and engineers across our internal organization.

Technical Support Engineer

Confidential . Seattle, WA

Responsibilities:

• Provides Application Level Support for multiple products. Acting as full Support for all customer related issues, ranging from minor application errors to unsupported Server configurations (Server 2012 Domain with Windows 8 clients managing a SQL 2005 database based system). Works with Development in bug submission and customer/Development communication. Helped to develop new standards and systems. Confidential solutions to users ranging from beginner PC User to Systems Administrator, for every type of currently viable Windows configuration. Remote administration and support, as necessary of everything from minimal Windows XP installs to Server 2008 R2/2012 Domains.
• Provided Server Administration, Web Site Administration, and Desktop Support for >50 person company, main office in Seattle with a development office in Portland.
• Handles internal physical servers and VM’s, running a combination of Server 2008 R2 and Server 2012. Managed domain and users PC’s, as well as performing website administration for several dinerware.com and .net web sites. Managed Office365 user accounts, groups and mailboxes, employing PowerShell and other support tools as necessary.
• Handles all aspects of IT, from desktop setup and maintenance to website DNS and SSL configuration to deskside IT support. Provided Off-Hours support for every aspect of IT Operation, including management and maintenance of co-located Servers/Amazon Web Services VM’s, and all Dinerware Personnel IT needs.

Confidential

IT Administrator

Responsibilities:

• Provided support for the entire Network, consisting of 8 physical servers and several Hyper-V based virtual machines, including Server 2003, server 2003 R2, Server 2008 and server 2008 R2 in a networked domain environment. Administered and supported Exchange 2007, utilizing Active Sync for personal and company smart phones, with the accompanying OWA server. Administered a dedicated Server 2008 RDP Remote Desktop Services server.
• Provided Desktop Support for a 150 person distributed network environment, including 1 main location, 2 satellite offices, and several home and school based counselors located throughout Puget Sound. Provides 24x7 on call support
• Supported Windows Desktop OS’s and Office 2003, 2007, and 2010.
• Maintained the Server Backup system, starting with Backup Exec 8 and upgrading it to Backup Exec 2010 R2, growing the system as the Agency grew and expanded. Also updated the AV system from Symantec AntiVirus Corporate Edition to Symantec Endpoint Protection version 12.1.
• Installed, configured and maintained several Virtual Machines hosted via Microsoft’s Hyper-V virtualization. Also maintained and troubleshoot a Server 2008 R2 PDC hosted on a VMWare ESXi 5.0 virtual server.
• Provided one on one technical support and training to every level of desktop user, from the technically adept to the technically disinclined. Handled frustration and disappointment with friendly professionalism, resulting in a much higher confidence level in IT and technology in my customer base.
• Older Work History Available Upon Request