SUMMARY

• An accomplished Manager of Information Technology with demonstrated success developing strategies and directing technology initiatives that produce high levels of performance and profitability.Expertise includes project management, systems infrastructures, Internet development, data integration, database design, change control, networking, and network monitoring and management.
• Background has also afforded me advanced experience in designing, modeling and managing software development life cycles from inception to commercial delivery of world - class OSS software products. Have an excellent track record for developing state-of-the-art OSS/BSS systems architectures with significant exposure to large-scale service oriented organizations.
• I am an enthusiastic leader, with proven ability to build, challenge and motivate teams to maximize levels of productivity. Consider myself an excellent communicator, skilled in documentation development, public/private presentations, and contract negotiation. Recognized for pioneering innovative solutions with deep understanding of how technology impacts business.

TECHNICAL SKILLS

Application Packages: Siebel, MetaSolv TBS, Remedy,InfoVista, Cramer, Veritas, HP Openview, Tibco, Oracle RDBMS v6-11i, PostgreSQL, Sybase, Clustered MS-SQL, ASP, Microsoft .NET framework, Entire IBM/Micromuse Netcool Product Suite, SolarWinds, Cisco Works and Info Center, Trendium, IBM Tivoli, Viryanet, BMC Remedy/Patrol, Cabletron Spectrum, Lucent Navis, Iona Orbix, J2EE, SystemEDGE, Vitria, Informatica, Talend, Liferay, VMWare Virtualization and Hybrid Cloud Computing Products, VNC, Perl, Python, Groovy, Assembler, PL/1, XML, ClearCase & Rational Rose, InterSolve PVCS, SVN, CVS, WildPackets OmniPeek.

System Hardware: Sun SPARC, IBM System p, Dell, EMC Symmetrix and EDM, Compaq/HP, IBM S/390, WinTel PC’s, X-Terms, Lucent 5ESS and DMX, Nortel SDM Shasta and Passport, CheckPoint/Cisco Pix/Nokia Firewall’s, Familiar with gear From: Cisco, Brocade, Avaya, DataDomain, NetApp, Ciena, Juniper, Nortel, Lucent, Alcatel, Nokia, Extreme, Riverstone, Colubris, Proxim, D-Link, and Symbol.

Operating Systems: HP/UX 9-11, Sun Solaris 5-11, RedHat Linux AS/ES 3.x - 7.x, Lynx, IBM AIX 4.2.1-7.x, Novell Netware 2.x-6, All Versions of Microsoft Windows, VMWare ESX, VSphere, Hyper-V and Citrix.

Development Models: COTS Development Life Cycle, IDEAL, SW-CMM & SE-CMM, SCRUM, Waterfall & Spiral.

Network Transmission Methods: TCP/IP, IPX, NetBIOS, SONET, Frame Relay, TL/1, Corba, DWDM, SNMP, HTTP /HTTPS, DHCP, DNS, FTP, TFTP, POP3, SMTP, ICMP, SOAP, SIP, VTAM, SNA, SSH, Authentication by Active Directory/Radius/LDAP, 802.11 a/b/g/n, VLAN’s, VPN, OSPF.

Desktop Applications: Microsoft’s entire Product Line, Quest TOAD, Navicat, Crystal Reports, SecureCRT/SecureFX, TechSmith Snagit, InteliJ IDEA, MG-Soft MIB Browser, Mimic Simulator, oXygen XML, Adobe Master Collection CS5, Trillian, Radmin/VNC, PGP, HummingBird Exceed, IPSwitch Products, Symantec Products.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

Senior IT/OSS Architect

Responsibilities:

• Overall design and architecture of information systems and software.
• Shaping system to system and human to system interfaces.
• Communicating systems and software architecture to IT project teams.
• Managing expectations and obtaining buy-in/approvals based on projects.
• Inspecting conformance of system design to defined architecture standards and models.
• Moving from project to project as needed as a principal consultant for both the customer andthe implementation teams.
• Developing standards for software, application integration, and development methods.
• Providing assistance to Implementation and Development teams for difficult technical issues.
• Leading architectural decisions based on best practices and input from development teams.
• Ensuring compliance with architectural design and divisional system integration standards/guidelines.
• Acting as a major contributor to the innovation and attainment of high quality systems, making sure systems are consistent with standards and operating procedures.
• Performing analysis/design tasks for data integration and complex systems.
• Ensuring availability, recoverability, and performance in system application design activities.
• Maintaining comprehensive certifications where applicable.
• Making significant effort to stay abreast of emerging technologies and process methodologies.
• Preparing and delivering formal presentations to colleagues and upper management.
• Consulting on other large projects, viewed as a resource assigned to the company’s most critical efforts.
• Supporting NTT Japan and NTT America’s development needs by making time to participate on internal committees and task forces.

Confidential, Dallas, TX

Channel Technical Manager

Responsibilities:

• Successfully lead concurrent multi-million dollar projects from development into production.
• Technical Lead for Micromuse’s first and largest multi-million-dollar deal with Sprint for service assurance and fault management of their ION Project.
• Maintained a product manger role for the Micromuse Precision product (auto discovery and root cause analysis) after Calvan Alexander Networking was acquired. Developed product roadmap along with customer enhancement requests to bring Precision to what it is today with the acquisition of Riversoft.
• Identified business and technical requirements, evaluated, selected, developed/configured, and implemented OSS/BSS and Service Assurance solutions using the entire Micromuse Netcool product suite along with other Best-of-Breed vendor offerings.
• Managed partnership alliances from a technical perspective between Micromuse and Cap Gemini Ernst & Young, Accenture, and KPMG/BearingPoint.
• Lead multiple teams in decisive progress towards teamwork and unity. Promoted diversity in culture and thought process to encourage creative thinking and unique solutions to challenging technical and interpersonal issues.
• Configured applications to support and enhance the delivery of service offerings and decrease the time to market new products.
• Partnered with Best-of-Breed Vendors in the design of applications specifically for fault management and Service Assurance crossing multiple vertical markets i.e. Telco, Enterprise, Wireless, ISP’s, Web Hosting, E-Commerce, and Legacy Systems.
• Negotiated contracts and discounts for hardware, software, on-going maintenance, and consulting engagements.
• Completed proposals, statements of work, status reports and internal summary documents. Designed and drafted responses to RFP’s, RFI’s, and provided input and architectural review early in the sales cycle for Micromuse and its Channel Partners.
• Lead coordination efforts between Sales, Marketing, Operations, Engineering, Finance, and IT to ensure successful introduction, provisioning, and pricing of new software offerings.
• Provided mentorship, encouragement, and cross-pollination opportunities to members of the team.
• Facilitated increased representation of the Micromuse Product Suite within partner “showcase” facilities.
• Coordinated within Micromuse (Business Development, Development, Product Management) on any effort to facilitate the extension of a partner’s use of Netcool components with their Service Assurance architectures.
• Conducted technical and leadership presentations that promoted encouragement and recognized each team member’s input into the process.
• Facilitated (via requirements definition and communication) the development of integration points to Netcool technology (probes, gateways, Netcool modules).
• Micromuse Netcool and Precision Certified Consultant, began tenure with Micromuse as a Senior Systems Engineer.

Confidential, Southlake, TX

Technical Manager

Responsibilities:

• Successfully lead concurrent multi-million-dollar capital projects from development into production.
• Managed an IT operational budget of 2.5 million dollars.
• Hired 10 technical consultant professionals to achieve the enterprise’s technology goals and provide the organization the ability to swiftly react to changes in the market.
• Provide technology solutions to all departments specifically encompassing thin client technology and the use of Techtronix WinDD and Citrix MetaFrame.
• Managed a team of 8 Novell Administrators whose responsibility encompassed company wide GroupWise e-mail, account administration, and shared data resources.
• Planned and managed the construction of a thin client network meshed between Unix, Novell, and Windows, to provide more efficient application management for the user and development community.
• Evaluated, selected, configured, and implemented Unix, Novell, and Windows based applications specifically for integration into the thin client technology realm.
• Set policies and procedures for appropriate use of internal system and Internet resources.
• Lead delivery on Sabre’s Unix C++ Airline Profitability Model over to Windows NT Based Terminal server for Scandinavian Airlines in Sweden, generating 2 million dollars in company revenue.
• Implement, maintain, and upgrade LAN/WAN, Unix and Windows 2000 Servers, Oracle databases, Intranet, Extranet, and applications related to Lotus Notes, Travelocity.com, Unix, Novell, and Citrix MetaFrame.
• Install/upgrade and apply patches to hardware related to the management of Lotus Notes, Travelocity.com, Unix, Novell, and Citrix MetaFrame.

Confidential, TX

Network Administrator/Telecom Analyst

Responsibilities:

• Responsible for administering Unix, Microsoft, and Novell networks.
• Planned, developed, and initiated delivery of Zale’s re-architecture of data transmission using Frame Relay over SONET for their financial services network.
• Responsible for managing and administering Zale’s Octel VMX switch along with the services billing system.
• Set policies and procedures for appropriate use of internal system and Internet resources.
• Evaluated, selected, configured, and implemented Windows, Novell, and Unix based applications specifically for integration into the inventory and financial service units within Zale Corp.
• Provided technical support for Legacy Systems integration into the user community.
• Install/upgrade and apply patches to server hardware related to Unix, Novell, and Microsoft Windows.
• Planned, developed, and initiated an upgrade to Zale’s inventory and barcode reading systems to match current industry technology.

Confidential, Dallas, TX

Network Engineer

Responsibilities:

• Continuously monitored, tested, and resolved any issues related to network communications with Confidential ’s catalog data centers, stores, and petroleum based businesses.
• Worked with all major Telco’s based geographically by region to test and resolve issues with wire pairs down to the demark for Shell, and Ammoco gas stations. Also, tested transmissions directly to the POS machines and credit card readers at the gas pumps.
• Responsible for VTAM configuration changes within defined outage windows.
• Used Paradyne 5530, and Comsphere 6800 equipment to test for any interference or circuit outages.

Confidential, Dallas, TX

Operations Manager

Responsibilities:

• Manage an IS operational budget of 1.5 million dollars.
• Design regulatory compliant invoices for customer billing, which also includes service item taxation based on delivery department.
• Negotiate contracts and discounts for hardware, software, on-going maintenance, and consulting. Set department standards for security, data, and telecommunications equipment.
• Set policies and procedures for appropriate use of internal systems and Internet resources, including internal SLA’s.
• Managed a staff of supervisors and technical operators for three shifts providing 24/7 coverage of critical services to government organizations.
• Completed performance reviews for each direct report, and provided input to performance reviews conducted with my direct reports.
• Maintained a "Top Secret" security clearance while employed with the Justice Department.
• During my employment with the Justice Department, I received a Meritorious Award for managing a team of Engineers that maintained sixteen highly sensitive applications related to INS, BOP, FBI, and DEA, realizing less than 1% downtime.

TECHNICAL SKILLS

• Quality Mgmt. and Operations
• Law & Human Resource Mgmt.
• Financial Management
• Negotiation/Dispute Resolution
• Consulting Skills
• Introduction to Oracle
• Ethics - Code of Conduct
• Security Awareness
• Harassment Prevention
• Netcool Impact
• Telecommunications
• PL/1 Programming
• Assembler Programming
• Solaris Systems Administration
• TSO/ISPF
• NetView Workshop
• Automated Operations
• TSO/CLIST Programming
• MVS JCL and OS Utilities
• Comten 3600 System Structures
• Omegamon MVS/CICS