SUMMARY

• Provided multi - level management support to the Mid-Atlantic region. Responsible for the IT infrastructure management for over 20 sites and new acquisitions. Developed the project plans for new implementation and project support our new sites. Created platform roadmaps for new technology to include testing, integration and deployment of various technology for the company. Responsible for escalations and support resolution for all the sites within my region.
• Developed and communicated new ways to manage the reports within our Maryland Operations Center. Revised outdated security policies and standards to all our technical staff and users. Established policies and procedures for completing tasks through the three shifts to ensure that proper coverage and information was being passed down between shifts.
• Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of 45 sites and acted as support for our halp-desk technicians and IT Department.
• Operations Management (DCHA):Identified, recommended and prioritized new implementations within our network to bring our environment up to date on new technology. Developed, installed, tested, and documented our entire network environment to provide upper management with a blueprint our network which allowed them to see what needed to be replaced or modified.

PROFESSIONAL EXPERIENCE

Confidential, Ashburn, VA

Sr. Systems Engineer

Responsibilities:

• Provides IT management support for the corporate, production and development environment.
• Create and support engineering change requests to support new application rollouts and production level applications.
• Create and revise technical documentation to illustrate changes within the network environment.
• Provides technical support for all server and virtual server environments for AWS, ESXI environment and our Azure Cloud.
• Install and configure new servers and hardware for production, development and our corporate environment.
• Installed and support our Nutanix environment for our corporate cluster.
• Complete our company patching cycle once a month to ensure that all servers and appliances are up to date with patches and hot fixes.
• Provide tier 3 support for the halp desk for critical issues.
• Managed the office move from all our on-premise equipment to our Co-Lo data center in Ashburn VA.
• Upgraded all the ESXI host from 6.0 to 6.7 running on Dell VXRAIL appliances.
• Implemented OKTA verify for 2 factor authentications.
• Discuss changes and submit Change requests to the committee before implementing new changes within the environment.
• Provides IT management support for the Mid-Atlantic region which includes South Carolina to New Jersey.
• Create and support engineering change requests to support implantation of new acquisitions.
• Create and revise technical documentation to illustrate changes within the network environment.
• Provides technical support for all server and virtual server environments for both our ESXI environment and our Azure Cloud.
• Install and configure new servers for production, development and our one box sites.
• Project management for new acquisition which includes coordination between other support teams to include Networking, Desktop Support, Internet Circuit install and support for site go live.
• Support for our Cloud file storage environment using Egnyte cloud.
• Installed and configured our Fort iGATE Firewall appliances and managed the rules for all 23 sites in the Mid-Atlantic region.
• Complete network refreshes for the sites within my region to replace the infrastructures old technology from Cisco SB switches to Meraki.
• Completed One Box ESXI host from Version 6.0 to Version 6.5.
• Implemented MFA for all business-critical applications to include Microsoft Outlook, VPN Access, and our technology portal using OKTA Verify.

Confidential

SYSTEMS ENGINEER II BLOCK 2.0 SUSTAINMENT TEAM

Responsibilities:

• Provides sustainment support for the Block 2.0 deployment of the JPSS project.
• Create and support engineering change requests to support implantation within the Block 2.0 network.
• Create and revise technical documentation to illustrate changes within the network environment.
• Provides technical support for all server and virtual server environments.
• Install and configure new servers for productions, development and lab environment within the Block 2.0 network.
• Manages and support all the server environments within the block 1.24 and 2.0 networks using physical, Hyper V/VMware infrastructures.
• Currently training on policy and procedures on how utilize the change management process to implement new technology within the project.
• Responsible for managing our Citrix farm for access to IFDC.
• Manage and provisions space within our Microsoft Azure cloud solution.
• Created and maintained our HA backup solution for data that reside within our IFDC environment.
• Manages our EMC data domain backup and reduplication environment.
• Provides 3rd shift support for the Maryland Operations Center for Gannett Inc.
• Manage and maintain their I-Series IBM frames providing daily, weekly, monthly and quarterly backups of all systems.
• Provide windows and Linux based backups for their entire environment using Symantec Net backup
• Provide 3rd shift support for their EMC and Compellent Storage devices.
• Install and configure new servers for productions
• Manage and support the Hyper V/VMware infrastructure.
• Provided Support for our IBM VTL device supporting all locations on the east coast.
• Supports Microsoft SCOM to manage alerts and updates.
• Lead Analyst on the EPO team.

Sr. Network Engineer

Confidential, Washington, DC

Responsibilities:

• Manage the local and remote network infrastructure, spanning over 45 properties with one headquarters individually.
• Providing level 3 support for the desktop support staff for critical technical issues.
• Also providing level 3 support for the application group surrounding critical applications.
• Responsible for the design and implementation of new technology beneficial to the agencies technical growth.
• Completed a cleanup of Active Directory along with group policies to provide better account management and optimization of user’s profiles.
• Developed our Disaster recovery strategy which included replicating data between our primary and secondary sites within the agency.
• Provided Tier 3 support for our Unix and Linux webservers
• Installed and configured Trend Micro Worry-Free Business Security to replace there out of date antivirus software.
• Completed a migration from Exchange 2000 to 2003 for 1000 mailboxes.
• Completed a Migration from 2007 to 2010 into the cloud. By creating a resource forest implementation.
• Upgraded from Blackberry Enterprise Manager 3.6 to 5.0 for 125 users.
• Implemented a new ISA 2006 migrating from ISA 2000 to handle all internet and VPN traffic.
• Installed a Pep link device which TEMPhas allowed me to consolidate 4 trunks into one to provide faster internet bandwidth for the authority.
• Developed, tested and deployed the upgrade image from windows xp to windows 7 professional.
• Installed and configured EMC's AVAMAR appliance to implement deduplication of data for our Storage environment of over 22 TB of data.
• Consolidated from 90 physical servers to 36 utilizing ESXi 3.5 and ESX 3.5
• Completed the upgrade and install of V-sphere 4.0 with the use of V-center for VM Management.
• Upgraded to Dell power edge switches for corporate headquarters to provide gig connections throughout the entire headquarters.
• Expanded the current DHCP scope to include properties in the field so that all the properties are now using DHCP to obtain there IP address instead of static address.
• Setup 6 terminal servers in a Microsoft Network Load Balance cluster to provide access to the housing authorities Visual Homes Application.

Sr. Network Administrator

Confidential, Bethesda, MD

Responsibilities:

• Manage the local and remote network infrastructure, spanning over multiple domains.
• Manage a team of 6 IT professionals to maintain, manage and deploy systems in a hybrid environment with minimal resources.
• Created an Email Archival policy for more TEMPthan 6,000 mailboxes Using Qwest Archive Manager Completed a Backup migration from Backup Exec to VERITAS Netback up including the design and implementation of the entire Net backup environment.
• Responsible for the IT network server and switch infrastructure for the Bethesda HQ and Field sites.
• 320 Servers and 6000 users) lead complex integration projects that include network design, project management, vendor negotiations and equipment ordering.
• Implemented Change Control function for IT department to control systems and application changes.
• Provide technical guidance where needed to assist in any trouble shooting and technical challenges.
• Liaise with all internal customers to determine technology needs and halp implement new systems and procedures as determined.
• Established various IT policies and automation procedures. Implement MOM 2005 for server monitoring, SMS 2003 for software deployments, password synchronization using MIIS, automated critical patch deployment using WSUS, and created a self-service password reset portal for our end users.
• Implemented an EMC SAN (CX-500) and NAS (Cellera) system to provide high data availability and redundancy for corporate head office.
• Managed all aspects of the Novell Netware to Microsoft File Migration Project.
• Re-architected existing Exchange 2003 design to eliminate dual accounts over multiple domains.
• Defined project scope and schedule for the XPSP2 migration project. Manage end-user communications and successfully completed project within time.
• Implemented a Global Anti-Virus system to control virus infections and automate virus installs for all networked systems.
• Storage Area Network Administrator working with an EMC solution. Completing a Migration from the CX 300 to CX 500 and then ending with the CX 700 which manages 10 Terabytes of data.
• Implementation of the New EMC CX3-40 to house the data for Exchange and Data warehouse.
• Completed a new installation of Microsoft ISA 2004 Enterprise edition to utilize the use of NLB for high availability and scalability.
• Setup our VPN service using the ISA server to allow a secondary means for remote access into our network.
• Setup FTP processes with the use of Scripts to gather information from different windows servers out in the field over the WAN
• Setup our Disaster recovery plan including backup domain controllers, a new exchange environment, and print services using a utility that allows us to make a back of our AD environment that can be restored to another accessible machine.
• Developed our imagining process for servers and workstations using Microsoft Remote Installation Services (RIS)
• Implemented our new test lab to include a domain controller from each domain, exchange, ISA, SMS, and WSUS.

Confidential

Sr. Network Design Engineer

Responsibilities:

• Manage and oversee the execution of project activities and overall responsibility of on-time delivery and meeting expected objectives.
• Responsible for the Fleet to Confidential Migration in the northeast region (220 servers, 48,000 users) as well as various satellite and local locations (Connecticut, Rhode Island and Maine)
• Lead complex integration projects that include network design, project management, vendor negotiations and equipment ordering.
• Managed the relocation of existing server infrastructure to new state of the art data center.
• Work with management team and business users to achieve agreeable IT computing standards, guidelines and policies.
• Migrated 1000 users from Novell NDS to Active Directory. Defined project scope and schedule, managed end-user communications and successfully completed project within 9 months.
• Designed and implemented Active Directory infrastructure, migrated from a multiple NT 4.0 domain to a single domain spanning across multiple locations (2500 users affected by migration)
• Implemented Wireless Access Technology on corporate and satellite locations, resulting in improved mobility and productivity.
• Managed all NT 4.0 to Windows 2000 migrations.
• Implemented Exchange 5.5 email system and migrated entire regions (3000 mailboxes) from exchange 5.5 to exchange 2000 mail solution.
• Managed the setup of Exchange servers in various satellite locations. (local and international)
• Developed the Exchange 2000 migration plan and headed the implementation committee for mail migration project.
• Managed the Call Centre upgrade from windows NT 4.0 workstation to Windows 2000 with AD Upgraded campus switch infrastructure from 100 MB Ethernet to Gigabit Migrating from HP Procurve Switches to Enterasys
• Implemented Citrix Meta frame to provide remote connectivity. (500 users)
• Implemented Microsoft SMS 2.0 infrastructure and successfully rolled out various software upgrades, patches and security fixes to over a 1500 user.
• Implemented SUS (Security Update Services from Microsoft) and pushed out all security fixes as soon as released from Microsoft.
• Defined fax server business requirements and managed implementation.
• Part of team executing the annual offsite Disaster Recovery tests.
• Part of change control committee that monitored and approved any computer related changes and outages

Confidential

Technical Support Specialist III

Responsibilities:

• Operating Systems managed, installed and maintained include Novell 3.12, Microsoft NT Server 4.0, Novell GroupWise, Windows 2000 professional workstations, Microsoft Terminal Server, Novell SAA Gateway.
• Setup and maintain communication between local area network and AS400 utilizing Netware for SAA gateway.
• Planned and executed Mail migration from Novell GroupWise 5.5 email to Exchange 2000 with AD
• Migrated entire company from IPX to TCP/IP and implemented companywide Internet Access.
• Implemented a Raptor Firewall to monitor and control network traffic.
• Daily monitoring of all server statistics to ensure server stability and to anticipate future growth.
• Performed regular preventative maintenance on server and desktop setups.
• Produce and maintain documentation of the network infrastructure and operating systems.
• Evaluate new technology and upgrades to existing technology & coordinate integration into the network
• Mentored novice and advanced end users on use and optimization of network, utilizing PC’s and software including MS Office, Lotus 1-2-3 and Exchange email.
• Responsible for vendor management and negotiating software and hardware contracts of purchased equipment.
• Plan yearly expense and capital budget for department.

TECHNICAL SKILLS

• EMC Storage NAS/SAN
• HP Storage
• Promise SAN
• Netapp
• Data Domain
• IBM AS/400
• HP Servers
• Dell Servers
• Cisco Servers
• Dell Switches
• HP Switches
• Cisco Routers/Switches
• Quantum Tape Library
• Server 2000-2012
• VMware 3.0-5.0
• Hyper-V
• Exchange 2000-2010
• SQL Server 2005-2008
• Symantec Net backup
• Symantec Backup Exec
• Dell Appassure
• Microsoft DPM 2007
• ISA 2006
• What's Up Gold
• SolarWinds
• MOM
• SCOM
• WSUS
• Unix/Linux
• Trend Micro