PROFESSIONAL SUMMARY:

• Accomplished professional year of experience specialized in configuring, implementing, and administering storage, and disaster recovery solutions in very demanding industries.
• Leverages proven abilities in time management, and negotiations to formulate solutions for swift technical resolution. Takes ownership of the storage administration process and formulates policies to achieve full compliance with company objectives.
• Can easily work independently or collaborate with multi - disciplinary teams.

TECHNICAL SKILLS:

Platforms: Linux, Solaris, Windows, UNIX - Solaris, HP UX, AIX, Red Hat 7

PROFESSIONAL EXPERIENCE:

Confidential

Storage System Administrator

Responsibilities:

• SAN/NAS Storage Administrator with years of experience in configuring, implementing, administering and troubleshooting EMC Storages (UNITY, VMAX), HPE-3par 8400, HPE-3par, NetApp (FAS & AFF Series) Cdot and 7mode.
• Experienced with all versions of ONTAP, 7. 8. and 9.
• Responsible for health check using Active IQ OCUM, SSCM, SecureCRT and SANnav
• Experienced in software and firmware upgrades of NetApp storage systems. (FAS, AFF, ONTAP and Brocade switch firmware update
• Experienced in NetApp DR solutions (Snapshots, Snap mirror, Snap vault) and NetApp DR products
• Experienced in NetApp On Command Insight (OCI), for monitoring, reporting and troubleshooting.
• Extensive knowledge in the administration of NetApp storage systems in large multi-protocol environment (NAS/SAN)
• Performing day to day administration like SnapView, snapshot maintenance, qtree creation, snap drive, snap lock, sync mirror, duplication
• Channel switching technologies.
• Administration and management of HP 3PAR storeserv storage array.
• Configuring, administering and Troubleshooting of VMAX systems which includes but not limited to Thin-Provisioning and Automated Storage Tiering
• Expertise in providing end to end solutions for all NetApp storage environment including troubleshooting and maintenance.
• Architectural knowledge of EMC Unity,HP 3par and VMAX administration, monitoring and reporting.

Confidential

Storage System Administrator

Responsibilities:

• Provides Support and administers assistance within the SAN environments which include NAS
• Operations involving Common Internet Files System (CIFS) and Network File System (NFS)
• Develops diagnostics commands to analyzed and resolve issues within the SANs
• Creating NFS export for Linux, Unix, Solaris and AIX Servers
• Hands on experience in identifying fabric issues, SAN connectivity and provides resolution
• Provide various levels of 1st, 2nd and 3rd tier support
• Understanding of CIFS, NFS and AD concept Linux and Windows Administration
• Hands on experience working with Linux/Unix /Solaris /AIX and Windows servers
• Monitored and Reviewed the Storage Processor Logs and Hosts System Logs to troubleshoot and
• Perform Health check of Storage System, also reviewed the performance of the array.
• Experienced in monitoring, reporting using EMC Control Center and configured alerts
• Performed problem determination, resolution, and root-cause analysis of performance-related
• Performs day-to-day operational support of the SAN environment. This include storage provisioning (LUN creation, Masking, Mapping) problem diagnostics resolution
• Maintains storage aspects of new server integrations, storage allocation, and change management
• Provides Support and administers assistance within the SAN environments which include NAS
• Operations involving Common Internet Files System (CIFS) and Network File System (NFS)
• Collects the data for trending and Create daily logs, perform capacity planning and monitor
• Backup storage and utilization performance
• Volume management for both SAN and NAS Protocols, setting the proper thresholds and reserves for each application and data protocol across the environment
• Storage vendor communication and coordination for hardware or software issue resolution
• Monitoring and reporting on VMAX3 Environment using Unisphere for VMAX3
• Managing storage group, host group Initiator registration, LUN creation and storage group creation
• Creation of CIFS, SMB, and NFS shares LIF Creation and failover management to ensure, proper network segmentation and continuous availability in case of a controller or port fault
• Replication of storage volumes as required on different platforms.
• Assisting in data restores and Disaster recovery.

Confidential

Lead Storage System Administrator

Responsibilities:

• Linux Storage Provisioning, Reclamation, cloning, troubleshooting and resolve performance issues and ther SAN related issues.
• Storage replications: snapshots, metro and global mirroring, Mirrorview, Snapmirror, Snapvault and Restores
• Monitors capacity, performance and reporting .Code upgrades on all storage platforms and tools
• Administration and management of NetApp FAS filers (7-mode and cdot clusters) for NAS solutions - NFS exports, CIFS shares
• Monitoring and reporting on VMAX3 Environment using Unisphere for VMAX
• Managing storage group, host group on Unisphere for VMAX
• Initiator registration, LUN creation and storage group creation
• Creation of CIFS, SMB, and NFS shares
• Works with vendors and platform teams, application/DBAs to resolve SAN/NAS related issues and hardware break-fix related issues.
• Configures and administer Storage Area Network (SAN) and associated components, including
• Fiber Channel switch administration
• Resolves the issues related to all aspects of FC SAN
• Provides Support and administer assistance within the SAN environments
• Performs Storage analysis, capacity planning, and performance planning of storage components using SAN Health
• Develops diagnostics commands to analyzed and resolve issues within the SANs
• Using NetApp Oncommand Insight for monitoring, troubleshooting and reporting Shell Scripting.

Confidential

Lead Storage Administrator

Responsibilities:

• Planning, and deployment, configuration and management of EMC VMAX and
• Powermax and standalone clusters.
• Planning, testing, configuration and management of SRDF Metro, Star, Sync and Async protection relationships depending on business requirements.
• Planning, deployment, configuration and management of Cisco FC switches
• Planning, deployment, configuration and management of Brocade FC switches
• Planning, testing, implementation and management of NDM Pass-through and Metro for Vmax cluster refresh.
• Planning, deployment, configuration and management
• Planning, testing, configuration and management of SRDF Metro, Star, Sync and Async protection relationships depending on business requirements.
• Code and upgrades of Cisco and Brocade fabric OS releases
• Code and upgrades of EMC Unity and VNX Configuration, testing and implementation of EMC storage monitoring and alerting Overall Management of EMC storage solutions. Vmax,
• Powermax and Unity,

Confidential

Network Analyst

Responsibilities:

• Analyzed and recommended solutions, upgraded and serviced for streamlining and process improvements.
• Monitored and maintained secondary support of server backup software and hardware processes.
• Provided technical support to Help Desk personnel.
• Implemented AntiVirus and AntiMalware applications.
• Performed backup support for Firewalls and Internal Security applications.
• Resolved network and security related issues.
• Installed and maintained digital, LAN, WAN and VPN technologies.
• Provided on-going support for end-users.
• Interfaced with third-party vendors to resolve problems and ensured high service levels.
• Followed LAN, WAN and Network policies, procedures and standards.
• Maintained documentation with regards to procedures and equipment and created Knowledge
• Base articles.
• Provided after-hours and weekend support.

Confidential

System Support and Help desk Analyst

Responsibilities:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Use Sharepoint, G-drive, Fileanywhere,CMI,IT service portal .
• Setting up mobile phone for new onboading.
• Ticketing tool (Kayako).
• Assist in network and hardware troubleshooting.
• Handled on-boarding and off-boarding users.
• Setting up Token for VPN and installing Cisco Anyconnect for VPN
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software Document internal procedures
• Assist with onboarding of new users
• Act as liaison to company Global Service Desk for issue escalation and service fulfillment/product