SUMMARY:

• An extremely motivated, professional and skilled TechnicalConsultantwith diverse knowledge in providing comprehensive technical leadership support.
• Seeking a position as a hands - on Technical Consultant to utilize my leadership and professional Unix/Linux/Windows strengths.
• Progressive leadership, technical acumen, deductive reasoning, conflict resolution, problem sensitivity, systems evaluation, and sound decision-making in a heterogeneous environment.

TECHNICAL SKILLS:

Operating Systems: Windows10, windows 7, 95, 98, NT, Windows 2000, Windows XP, Windows 2003, Windows 2008, Windows 7, UNIX, Solaris 2.6 - 10, Redhat Linux, Ubuntu.

Networking: WAN, LAN, MAN, TCP/IP, POP, DNS, WINS ISDN, SMTP, VPNs, and DHCP

Desktop Applications: MS Word, Excel, PowerPoint, Access, Outlook, QuickBooks Pro, Photoshop, Acrobat, Open Office and Shell scripting.

Hardware: Sun Microsystems, Dell, HP, IBM clones.

PROFESSIONAL EXPERIENCE:

Confidential

System Support Analyst

Responsibilities:

• Red Hat Linux version 5 or 6- Patching, upgrading, configurations
• Troubleshooting Linux 5 server issues server decommissioning and monitoring upgraded application installations
• HP support across generation 8/9 server products, utilizing remote tools and applications

Confidential

Senior Infrastructure Engineer

Responsibilities:

• Enable the technical delivery of a set of projects
• Responsible for ensuring that infrastructure solutions adhere to department technical standards
• Work with Infrastructure Engineers, Lead Project Managers, Business Analysts, Architects and/or vendor partners.
• Oversee the diagnosis and correction of Solaris 10, RHEL5,6 and some RHEL7 infrastructure problems
• Data Quality - SME, Inventory Management System and SharePoint upkeep with SSRS/SQL reporting. Configuration Item exception reporting, analysis and remediation.
• Responsible for the quality of deliverables in terms of the technical design, implementation, testing and adherence to technical compliance standards.
• Provide on-call support (including 24x7 escalation support)
• Work closely with application teams to define, frame and capture business needs
• Align customer needs to the evolution of the platform product roadmap
• Provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
• Oversee health and well-being of the technical infrastructure
• Ensure that all new applications are documented in the documentation repository
• Manage turnover of new applications to 24 X 7 support team
• Supports the and accreditation of infrastructure on customer networks
• Provides value-added solutions for business, both tactically and strategically
• Lead customers to understand how current or envisioned processes align to industry best practices
• Define processes, documentation and engineering diagrams for technical and operations support
• Prioritize, complete and oversee projects within budgetary and scheduling guidelines
• Ensure issues are identified, tracked, reported on and resolved in a timely manner
• Maintain Blue Box Values with Amex standards and industry practices

Confidential

Unix Architect

Responsibilities:

• Build images in VMware, (Solaris Zones) and LAN/WAN/Firewall/VPN network technologies.
• Identify and instill industry best practices.
• System/Infrastructure uplifts (OS, Storage).
• Support of a new Data Center implementation.
• Maintain Heterogeneous midrange OS environment (Solaris 10, Red Hat 5/6 Linux)
• Write and utilize practical knowledge of scripting and automating processes
• Use practical knowledge with shell scripting.
• Excellent written and oral communication skills keeping within the guidelines of corporate policies and procedures.
• Proven ability to work both independently and as a part of a team.
• Advanced knowledge in building servers (Windows and Linux) in a virtual ESX VMware environment
• Understanding of building and maintaining Citrix environments.

Confidential

Technical Consultant

Responsibilities:

• Supervised small group of technicians, acting as technical escalation and onsite support for all system builds.
• Responsible for quality assurance from end to end build process in accordance with SLA.
• Managed groups throughput capacity planning. Increased the build throughput significantly.
• Interfaced with Arrow engineering teams and provided validity for new Windows/Linux system builds.
• Analyzed work flow to in corporate quality controls and reduce errors.
• I created a process which reduced Sun server build time by more than 50%, using Jumpstart.
• Utilized exceptional abilities with organizational and supervisory skills to assure success. Delegated and monitored work to meet and beat SLA.
• Developed strategic plans, capacity planning and onboarding new customers.
• Created custom Solaris Jumpstart configurations on a per customer basis.
• Trained technicians on advanced deployment techniques
• Provided engineering support for Linux installations and updating documentation for production builds.

Confidential

Technical Consultant/Owner

Responsibilities:

• Drafted policies and procedures for technicians.
• Trained technicians on successful technical techniques.
• Managed 2 - 3 technicians on system migration projects.
• Developed and presented programs to all levels of staff.
• Compliance with state and local laws and regulations.
• Handled the tasks of conducting research on new products and evaluate the specific requirements of customer
• Worked with customers to ensure smooth delivery and implementation of software solutions
• Handled the tasks of developing product roadmaps and migration strategies

Confidential

Solution Architect

Responsibilities:

• Preformed Project management duties.
• Prepared customer analysis, recommendations business/technical.
• Created detailed customized reports for Records Management Implementations.
• Reduced the complexity of day to day operation, utilizing Records Management, and Workflow Tools.
• Created PowerPoint presentations for customer engagements.
• Demonstrated products to clients.

Confidential

Managing Partner

Responsibilities:

• Managed the continued growth of 2 to10 Systems Engineers and Administrators, as Managing Partner of an IT consulting firm yielding $250K to $1M annually.
• Worked with Marketing Communications to strategize product positioning and key benefits.
• Responsible for participating in pre-sales planning as well as demonstrating solutions.
• Provided primary tutelage for 10 to 16 full-time and part-time employees and oversee daily operations including policy formulation, hiring, termination, payroll, and staff .
• Managed client/vendor relationships for trade shows and events.
• Collaborated with corporate alliances to design demos in Solaris/Unix, Linux, or Windows mixed OS environments.
• Provided technical support for IT trade shows and events Unix/Windows.
• Designed Email Room/Cyber Cafés.
• Initiated support policies and procedures for desktop and 3rd party applications along with server and lab server support in a heterogeneous environment.
• Performed assessments for software, compilers, and network distribution software for various industries.
• Traveled to domestic and international locations to provide support for User Group and events.
• Advised clients on best practices in technology; especially offering networking, software, and hardware support during domestic and international trade shows.
• Assisted in system infrastructure and application design and customization.

Confidential

Technical Consultant

Responsibilities:

• Supervised and coordinated 700+ technicians and engineers engaged in problem-solving, monitoring, and installing data communication equipment and those in need of demo or event support.
• Provided on site technical support for trade shows and events.
• Supported users in the proper use of TCP/IP networks and how to navigate new product implementations.
• Suggested commands to test system functionality to verify correct operations and detect errors after new hardware and software installations, upgrades, and technology integration.
• Provided mentoring for vendors, them in Sun Systems administration.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems and provide technical assistance.
• Provided Thin Client Support - Java Station the predecessor to the Sun Ray platform.

Confidential

Systems Engineer

Responsibilities:

• Managed trade show support engineers in a successful marketing campaign of Sun hardware and software.
• Supervised and assigned duties to 5 junior technicians and directed their performance in engineering and corporate desktop support roles.
• Managed 200 user, 100 systems and process move projects.
• Designed and developed software systems on Sparc and PC platforms, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Consulted with engineering staff to evaluate interface between hardware and software, developed specifications and performance requirements and resolved customer problems.
• Appointed Computer Integrated Manufacturing Support Lead offering 24x7 onsite and on call support Conferred with clients to gauge and meet the need for server, desktop, and networking support delivery, emphasizing daily support for end users of hardware and business applications.
• Developed and directed software system testing and validation procedures, information recovery/reliability and NIS and DNS maintenance.
• Stored, retrieved, and manipulated data for analysis of software and hardware capabilities and requirements, identifying the need for software patches, updates, and hardware upgrades.
• Utilized microcontrollers to develop control signals, implemented control algorithms and measured process variables such as temperatures, pressures, and positions.