SUMMARY

• Over 5+ years of experience in IT industry with PEGA, (Pega Rules Process Commander.) BPM, CRM Platform in both functional and technical roles and Certified System Architect (CSA) PEGA PRPC and Certified Senior System Architect (CSSA) PEGA PRPC v7.2 from Pega Systems. 1 - year experience in Technical support.
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object-oriented enterprise applications.
• Good knowledge in implementing applications by following project methodologies like Scrum and Agile.
• Good knowledge in Design, Development, Migration and Deployment of PRPC.
• Worked as part of operations teams by daily monitoring production environment, tracking incidents and problems based on SLA
• Experience in processing service request case developing and designing REST services and Connectors in the Pega application and Agents.
• Experience in interaction with the end users, Business Analysts for understanding of the business requirements.
• Good knowledge on providing route cause analysis and work around for production issues
• Expert in debugging tools such as Tracer utility & amp; Clipboard
• Knowledge and experience using performance tool Performance Analyzer (PAL)
• Participated in designing security application which involved setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Good experience with Oracle Databases.
• Experience in Unit testing, System and Performance testing in PRPC applications.
• Highly adaptable in quickly changing technical environments with very strong organizational and analytical skills.
• Excellent communication and interpersonal skills with ability to interact with individuals at all levels and can work as a part of a team as well as independently.

PROFESSIONAL EXPERIENCE

Confidential

Sr. PEGA Developer

Responsibility:

• Working closely with stakeholders to gather the requirement for the projects.
• Involved in the story sizing for scrum planning meetings.
• Creating the UI for the application for multiple chevrons.
• Closely worked with Lead for user story development to resolve the issues.
• Unit testing the functionalities and deploying to staging by manual deployments with product rules.
• Creating the activity for different requirements and when rules for the functionality suitability.
• Creating dashboard/portal for different user with sections and adding them to portal widgets.
• Creating Data pages, data transforms for the requirements achievement.
• Creating Word document and handling its preview with HTML fragments and correspondence rules.
• Created Job schedulers which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.

Environment: Pega 8.5, Websphere, Oracle Sql Developer.

Confidential, Woodlawn, MD

PEGA Developer

Responsibility:

• Worked closely with the Business in analyzing and capturing Federal Government Service Requirements.
• Creation of activities, data transforms, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Worked on XML parsing for Error Handling while working with Web services.
• Worked extensively on mapping the request and response properties while working with Connect Soap.
• Created Job schedulers which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Worked on Integration of PEGA with external systems using Connect REST, Service REST and Connect SQL
• Converted Business requirement documents into functional requirement and use cases into test cases
• Discussed, Extracted and refined business requirements from business users and team members.
• DCO for capturing objectives, requirements, use cases and for defining processes for extending the existing application.

Environment: Pega 8.3, Websphere, Microsoft Sql Server.

Confidential, Irving TX

PEGA Developer

Responsibility:

• Involved in BRE implementation:
• Developed Activities to handle the business Conditions
• Implemented the Decision Rules (Decision Tables, Decision Maps, When rules).
• Creation of activities, data transforms, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Worked on Integration of PEGA with external systems using Connect REST, Service REST and Connect SQL
• Developed the PRPC rules engine
• Creation of data pages and report definitions, response data transforms
• Based on old application flow, develop a new stages base flow for case management application.
• Re-design the implementation class to have a reusable to rules and activities.

Environment: Pega 7.3, Websphere, Oracle 11g.

Confidential, Providence, RI

Technical Support Assistance

Responsibility:

• Managing system active checks in centralized application for organization, (Altiris, Ghost Solutions)
• Ticket management systems by raising and resolving for technical support problems, (LANDESK, IVANTI)
• Making records of activities and time duty report for supervisor tracking in MS-Excel sheets,
• Logistics of Information technology equipment’s, (Projector lamps, Spare PC’s)
• Responding to students and professors for their trouble related to login, connectivity and network issues, (Customer Support)

Environment: LanDesk, Windows, MAC, Altiris, Print Management Systems.

Confidential

PEGA Developer

Responsibility:

• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object-oriented enterprise applications.
• Involved and experienced in fixing bugs.
• Gathering business requirements to develop the user stories.
• Creation of activities, data transforms, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Creation of data pages on different scopes like Node, Thread and Requestor and report definitions.
• Routing to the workbaskets and Work List.

Environment: Pega 7, Web logic, DB2