SUMMARY

• I have extensive technical experience in application automation/development/installation, process documentation, server and application configuration, and the ability to learn new software quickly.
• Adept at implementing solutions quickly, providing advanced level support and training.
• Financial background (Development, Q&A, Problem/Change): Bank of Montreal, TSYS, VISA International, Washington Mutual Bank, Aetna, Prudential, Farmer’s.
• Training technical and non - technical; both in-house, as well as clients.
• Run-Book composition and updating.
• Developed a remote Disaster Recovery system for a bank’s Servers.
• Adhoc reporting.
• External client negotiation for problems and on-boarding their new products.
• Managed numerous middleware and network installs throughout the USA and Canada.
• Provided 7/24 application and server support for several years. Provided fixes in coordination with Management, infrastructure and Engineering.
• IIS/Apache install/configuration and .WAR file deployment.
• Coded specialized modules in Python, Perl, Ruby, Java, REXX and protocols XML, SOAP and NVP. Modules such as amortization, BI reporting, automated batch scheduling, and automated Incident creation. API modules in PHP, .NET, C#, RUBY, and C++ for automated financial transactions.
• Application software installation and configuration, UNIX, Linux, Windows, and mainframe.
• Exposure to SNA, Firewalls, server network configuration.
• Managed teams up to seven people in QA and development projects.
• Experienced in SQL with MySQL, Netezza/DB2, and Oracle. Queries via AquaData, Squirrel and SQL Server Management Studio
• Generate/Own Change/Incident/Requests with tools such as ServiceNow, Remedy and Tivoli.
• Experience with IBM Rational Test, Automation Anywhere and SoapUI.
• Prepared weekly reports of Team’s activities for management.

TECHNICAL SKILLS

PLATFORMS: Windows, Linux, Z/OS, UNIX.

SOFTWARE: Incident/Change/Configuration packages (ServiceNow, OTRS (Open Source Ticket Request System), Remedy, Service Now, Tivoli Service Desk, and Netview), MS Office, Tools (WINSCP. TextPad, Splunk, New Relic, Snagit, XML Copy Editor, FTP, WINscp), Endevor, Windows Batch processing.

LANGUAGES: XML, JSON, UNIX Shell scripting, HTML, IVR, AWK, SED, Perl, SNA, PL/I, JCL, COBOL, AIX, Linux, Windows, SQL, Ruby, Python, SOAP, REXX, Ruby, PHP, SmallTalk, JAVA, MQ Series, C++ and Assembler.

RDBMS: Netezza, Monga DB, VSAM, DB2, SQL Server, MySQL, Oracle, database access (Query Analyzer, PL/SQL, Squirrel, Aqua Data Studio).

INDUSTRIES: banking, insurance, retail, government, entertainment, and pharmaceutical.

Past Clients include: Government of New York City, Publix, Aetna, Prudential, and Farmer’s, RCMP (Royal Canadian Mounted Police), State of Illinois

PROFESSIONAL EXPERIENCE

SYSTEMS ENGINEER

Confidential, Pleasanton, California

Responsibilities:

• Member of the Engineering group, coordinating/performing Production application fixes with development, customer service, engineering, infrastructure, and external clients in, 7/24 demanding environment. I research the cause of problems and then participate in their resolution.
• I was presented with an iPad-Pro for resolving database inconsistencies in several thousand orders.
• A number of monetary rewards received for customer and client assistance.
• A solution was presented to engineering and accounts=payable to resolve a large discrepancy with an international retailer.
• Put together a procedure to resolve Amazon S3 file errors until a program fix could be implemented. Problem had affected a South African client and USA clients.
• Weekly contact with various groups to discuss new content or existing errors for data base content.
• SQL Server, Netezza and DB/2 SQL queries, updates, Settlement reporting and data cleansing/loading.
• Shell script, XML, JSON and Java modifications to resolve errant transactions.
• Problem resolution utilizing Splunk, Raptor, Visual Studio and internal tools.
• Monitor Windows and Linux servers job queues, error logs, as well as server migration and the decommissioning of servers.
• Weekly meetings with Confidential offices in EMEA and APAC.
• Installed Linux Cinnamon 18.1 under VirtualBox for developing AWK, SED, PYTHON and BASH routines.
• Installed Python 3.x along with BeautifulSoup to test Web Scraping uses.

Tools: XML Copy Editor, ServiceNow (Problem and Change), Tidal, Shell scripts, Postman, DB2, SQL Server 2008, SQL/T-SQL, Squirrel/SQL Server/Aqua Data clients NewRelic, and JBOSS.

DEVELOPMENT TECHNICAL SUPPORT ENGINEER

Confidential, San Jose, California

Responsibilities:

• Member of the Development Technical Support team, supporting client testing, problem resolution, and online questions forum.
• Provide 2nd/3rd level support via internal tickets, internet and phone.
• Matching clients with Confidential ’s various platform offerings.
• Developing test code in multiple languages to test the payment APIs, developing Web Services tests and testing SDKs.
• Provide API examples through a variety of languages and network transmission protocols.

Tools: RightNow, ClearQuest, Tomcat, AXIS2, SOAP, NV, XML, JSON, Curl, Ruby, Perl, Python, PHP, C#, Windows, Apache, and Cygwin.

SUPPORT ANALYST

Confidential, Santa Clara, California

Responsibilities:

• Member of the Department: Global Products Support - supporting OTRS (Open Source Ticket Request system), Administration, 7/24 support, installs and enhancements.
• Coordinate various groups such as Help Desk, Microsoft Exchange support personnel, QA, development, and external customers for testing, performance and production issues - OTRS (Mod-Perl) API, Microsoft Word Rules.
• Constructed Test environment as well as building/testing Microsoft Word Rules for incoming Order parsing and Perl application updates.
• Communicate with five business owners and users for Change record activities and enhancement proposals.
• Built a support team to support the five Instances: Disaster Recovery, NOC and Help Desk procedures, test facilities, Change management, NOC automation, SLAs, and technical documentation, and training scripts.

Tools: OTRS, SQL, Linux (CentOS, Red Hat), Word, Visio, Zenoss, Help/FileZilla, Captivate, MySQL, Apache2, VMware Workstation, Unix Shell scripts, and Perl.

SYSTEMS ANALYST

Confidential, Los Angeles, CA

Responsibilities:

• Test/install three QA products and Screen Scrapers for evaluation and implemented modules in the management tool, Track-It (Inventory and Bar Code modules).
• Developed DTS scripts to monitor Server 2000 health, and QA scripts to test QA applications.

Tools: VB, JScript, SQL/T-SQL, DTS, Windows, Automation Anywhere, Test Complete, AutomatedQA, SQL Server 2000/2005. Reporting/updating Gain Employment and Activity Reporting System (LA County Welfare distribution application).

REPORT ANALYST

Confidential, NORTH HOLLYWOOD, CA

Responsibilities:

• Improved turn-around time from weeks to days by guiding stakeholders to more concise requirements.
• Supported the marketing group and the online gaming division enhancing and developing new data mining reports for determining online gaming winners and gathering statistics for game enhancements.
• Developed daily end-to-end process with APIs in AWK/SED, Perl/Ruby and C# to parse Web logs for key phrases and using C#, upload the data into MySQL, which I had installed. Provided users with Stored Procedures for searches.

Tools: SQL/T-SQL, MySQL, MySQL Query Analyzer, Perl, Ruby, Python, Linux (Cygwin), server 2000, AWK, SED, Data Warehousing, Word, and Windows.

SENIOR PROGRAMMER ANALYST

Confidential, THOUSAND OAKS, CA

Responsibilities:

• Built testing environments - database install, Kernel/Environment variable settings and Web services (IIS, Apache) install and configuration for QA testing. VMware used to maintain numerous application/platform configurations.
• Supported 3000 users through the Problem, Change, Asset and HR databases.
• Upgraded Help Desk tool (client and Web), this included application and scripting (Perl, Shell), Java, and XML coding, as well as code migration to production. Updates also made to Oracle and Vantive databases.
• Reviewed technical requirements, QA test scripts and User Guides insuring they followed FDA standards.
• C# interface modules were used to import statistics data from UNIX into Access for graphic presentation.

Tools: SharePoint, C#, Peregrine Service Center application language, Perl, Java, XML, IIS, Apache, VMware Workstation, Vantive, UNIX shell scripting, Linux, Rational Rose.