Consultant Resume

Career Objective

To work in an organization where I can expose my experience and knowledge for the attainment of organization’s goal and having a long - term relationship with continuous career growth.

SUMMARY

5.5 year of rich work experience in the IT with 4.4 years of analyzing quality of the application in Success Factor Learning Management System (SF LMS)and 1 year with KI reporting tool
Good exposure in Requirements understanding and analyzing
Professionally dealing with customer support, operations, service level maintenance & quality analysis.
Excellent analytical and critical thinking skills with ability to grasp new things quickly.
Quick problem-optimizer, strong analytical, debugging skills, troubleshooting skills and a nice convincing attitude through which I do maintain a good customer relationship.
Having a good Knowledge and Comfortable working.
Finally, a nice communication skill both verbal and written.

TECHNICAL SKILLS

Familiar LMS: SF LMS, Successfactors

Ticket management tool: SDM 17.1

Certification: CDAC Advance computing, Incident management, Change management

Authoring tools.: Articulate 360

Proficient in MS Office: (Excel, Word, and PowerPoint) Experience uploading courses, registering participants, running reports and consulting with HRIS team and HR community

Achivements: Appraised with good rating in a project.

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

Coordinate with customer and assist team in finding the right supply to meet their specific requirement in the form of Tickets.
Working for the clients and helping them in all the kinds of technical issue which they are facing
Defect Reporting and tracking
Preparing KT (knowledge transfer documents)
Develop and maintain LMS pages, course catalog and user experience
Plan, present and implement proposals for LMS website design changes
Investigate and seek sustainable solutions to complex issues
Manage users, courses and communities across learning platforms
Provide excellent customer service and technical support to all users
Demonstrated success in managing customer relationships in a positive, proactive fashion
Troubleshoot and answer technical ticket issues, on the Learning Management System and online courses deployed through LMS
Keep abreast of vendor communication, and upcoming system changes
Quickly resolve technical problems that interrupt learner use and tracking
Perform routine systems maintenance and configuration administration. Assist in the design, review, testing and implementation of LMS updates and enhancements
Use LMS reporting features to perform analysis and communicate information to other business team
Will work closely with Learning/Talent Management professionals in utilizing the LMS within their respective areas
Manage roles, securities, and permissions associated with LMS access; develop and maintain LMS Governance plan

Confidential

Software Engineer

Responsibilities:

Carrying out requirement gathering and analysis.
Solving the issues of managers..
Regularly analyse what issues happening in the system .
Do code in sql for queries

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